Can't burn with Nero 6.6.0.18 and DVD Shrink?!!

Can anyone please help? Up until about a week ago i was able to burn DVD's ok until i upgraded my Nero. Everything works ok with shrink, then i put in a blank DVD to burn with Nero and i get the following failed burn log. I've unistalled Shrink, then reinstalled. I've used the cleanup tool to remove Nero and then reinstalled (even tried version 7 but read the forum and I see that doesn't work either!). If i use Nero 6.0, will that work? Don't know where to get the download of this from, can't find it anywhere? Wish i hadn't upgraded now!! Is it possible my firmware needs updated? Any help would be much appreciated, here is the log:

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=?.?.?.?, size=30208 bytes, created 11/06/1997 18:01:02
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 26/10/2004 17:35:34
Nero API version: 6.6.0.18
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Ahead\Nero\
Application: ahead\Nero - Burning Rom
Internal Version: 6, 6, 0, 18e

Recorder: <_NEC DVD_RW ND-2510A> Version: 2.54 - HA 1 TA 1 - 6.6.0.18
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : ST3160021A atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-2510A atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
_NEC DVD_RW ND-2510A D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 32505856 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 191MB (196080kB)
Free physical memory: 64MB (65884kB)
Memory in use : 66 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

21.2.2006
NeroAPI
21:44:21 #1 Phase 112 File APIProgress.cpp, Line 276
DVD-Video files reallocation started

21:44:21 #2 Phase 114 File APIProgress.cpp, Line 276
DVD-Video files reallocation completed (no file modified)

21:44:21 #3 Phase 111 File APIProgress.cpp, Line 276
DVD-Video files sorted

21:44:22 #4 Text 0 File Reader.cpp, Line 127
Reader running

21:44:22 #5 Text 0 File Writer.cpp, Line 122
Writer _NEC DVD_RW ND-2510A running

21:44:22 #6 Text 0 File AudioCompilationImpl.cpp, Line 842
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

21:44:22 #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

21:44:22 #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

21:44:22 #9 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media

21:44:48 #10 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286111 (508:01.36, 4465MB)

21:44:48 #11 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO

21:44:48 #12 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: _NEC DVD_RW ND-2510A, Media type: DVD-R
Disc Manufacturer: MCC 02 - RG20
Disc Application Code: 64, Disc Physical Code: 193

21:44:48 #13 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Compilation cannot be written on that medium type.
(Medium in drive: DVD-ROM. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD+R DL.)

21:44:48 #14 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286112 (2286112) = #2286112/508:1.37
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286112 blocks [_NEC DVD_RW ND-2510A]
--------------------------------------------------------------

21:44:48 #15 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [_NEC DVD_RW ND-2510A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681957376, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286112 | lead-out | 1 | 0x41 | 0x00

21:44:53 #16 Phase 24 File APIProgress.cpp, Line 276
Caching of files started

21:44:53 #17 Text 0 File Burncd.cpp, Line 4122
Cache writing successful.

21:44:53 #18 Phase 25 File APIProgress.cpp, Line 276
Caching of files completed

21:44:53 #19 Phase 36 File APIProgress.cpp, Line 276
Burn process started at 8x (11,080 KB/s)

21:44:53 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2661
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

21:44:53 #21 Text 0 File DVDR.cpp, Line 2571
Recording mode: Sequential Recording Mode

21:44:53 #22 Text 0 File Mmc.cpp, Line 21774
Set BUFE: Buffer underrun protection -> ON

21:44:53 #23 Text 0 File DVDR.cpp, Line 2726
Start write address at LBA 0
DVD high compatibility mode: Yes

21:44:53 #24 Text 0 File Cdrdrv.cpp, Line 8892
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

21:45:01 #25 Text 0 File Cdrdrv.cpp, Line 1288
21:45:01.234 - _NEC DVD_RW ND-2510A\H1 T1 : Queue again later

21:45:14 #26 SCSI -1106 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 1, TA 1, LUN 0, buffer 0x00BA0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x73
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x73 0x03

21:45:14 #27 CDR -1106 File Writer.cpp, Line 311
Power calibration error

21:45:14 #28 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

21:45:14 #29 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

21:45:15 #30 Text 0 File DVDR.cpp, Line 2969
EndDAO: Last written address was -1

21:45:15 #31 Phase 38 File APIProgress.cpp, Line 276
Burn process failed at 8x (11,080 KB/s)

21:45:15 #32 Text 0 File AudioCompilationImpl.cpp, Line 867
DRM: DRM burn session terminated.

21:45:15 #33 Text 0 File AudioCompilationImpl.cpp, Line 896
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 17/08/2001 13:07:32
File 'Drivers\PXHELP20.SYS': Ver=2.03.01a, size=20368 bytes, created 06/05/2004 01:03:00 (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

 

ASPI layer is corrupted, try this, version 4.71 from here - http://www.afterdawn.com/software/cdr_software/cdr_tools/aspi.cfm

To be successful in burning you need a minimum of 512 meg RAM, I suggest you upgrade to 512meg in the meantime shut down all unnecessary progs including spyware and dont multitask while burning

I would re set this to 4300, you are burning too close to the dege of the disc.

you are trying to burn too fast, slow to 4X

Your burner doesn't like your media, try Verbatim or Taiyo Yuden

 

Thanks for info Gwendolin. Apologies again for the other thread.

I've made the changes you mentioned but i'm unsure about a couple of things?

 

I'll try an answer your questions:

In reference to:
************************************
Physical memory : 191MB (196080kB)
Free physical memory: 64MB (65884kB)
Memory in use : 66 %
*************************************
This refers to your PCs physical memory (memory sticks/modules), more memory can be added simply by adding additional memory sticks to try and bring it up to atleast 512MB (this is what should be changed/increased).

Virtual memory (sometimes refered to as a page file) is temporary space on your hard drive, this is often used by applications to temporarily store info and can be changed by going to device manager and clicking on the performance tab.

As shown here:
********************************************************************
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286111 (508:01.36, 4465MB)
********************************************************************
You're burning too close to the disk's outer edge, this is typically not a good prcatice since some media can't handle it and so write error will occur. To prevent this set DVDshrink or nero recode to produce output files sizes of 4300MB. In shrink goto: edit-->preferences, choose custom from the dropdown menu and enter a value of 4300 (this is what gwendolin is refering to).

Here:
****************************************************************
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
****************************************************************
This is a sure sign that your burner is unhappy with your choice of media you're using, so to try and correct this, it was suggested that you try using another brand of better quality like Verbatims (I like Sony DVD+R disks there made in japan and work well for me), no need to download anything just go to the store and look for them there.

The other possibility in an effort to correct this is getting a firmware update, in order to do this I would need to know a little bit more about your burner. The NEC website shows a current firmware version of 2.18, you can check it out here:

http://support.necsam.com/optical/downloads/flashfirmware/dl.asp

The version displayed by your log shows that you have version 2.54, which could mean that the drive is an oem. How did you get the drive, is it an Iodata OEM, fujitsu OEM, Mad Dog OEM, or a Dell OEM ?

 

I've managed to change the output file size in shrink to 4300MB. Thanks.

I'll have another try using better media and see what the outcome is? If my version 2.54 is an OEM drive (i'm not exactly sure if it is or not?) then the update link you showed says

'The above NEC firmware upgrades should not be used with external USB / FireWire drives or with OEM drives from HP, DELL, Medion, Fujitsu, Siemens, Gateway, or any other OEM manufacturer. If you wish to update the firmware on an OEM drive, please contact the dealer or manufacturer.'

How do i find out if its an OEM drive?

Thanks

 

The site states:
"If you wish to update the firmware on an OEM drive, please contact the dealer or manufacturer"

Is your PC a Gateway, Dell, etc.
From what manfacturer did you purchase it from, or put your system together?

To be sure, contact the manufacturer of the PC and ask.

 

Its a Packard Bell PC?

 

I did some checking and the correct update for that drive may very well be version 2.18, I wasn't able to find anything that stated otherwise, it's up to you to update (I would, but that's me). I do suggest you contact the manufacturer and make sure if there's any doubt in your mind (you should have a 1-800 # you can call).

Here is the drive on the packardbell site, but they appear to offer no support for it:

http://support.packardbell.com/uk/mypc/?PibItemNr=spec_nec_nd2510a#show

 

As Johnl123 said, your firmware should be updated, but it is not without risks.

That being said, the drive I have is an OEM as well. When I flashed my drive with my new firmware, everything worked fine.

 

Thanks all for the help!

I'll try better media in the first instance when burning and if this does not rectify the problem then i'll update the firmware as suggested and see if this makes any difference.

I'll let you know how it goes.

 

I'm still having problems with burning with Nero 6.6.0.18 and DVD Shrink. I'm now using Verbatim media as suggested but with no luck. Also, when i'm burning the log says 8x speed but i changed the setting in my Nero to 4x speed? Here is the latest log, can anyone help?

1A20-0100-0003-2182-2039-0987

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=?.?.?.?, size=30208 bytes, created 11/06/1997 18:01:02
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 26/10/2004 17:35:34
Nero API version: 6.6.0.18
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Ahead\Nero\
Application: ahead\Nero - Burning Rom
Internal Version: 6, 6, 0, 18e

Recorder: <_NEC DVD_RW ND-2510A> Version: 2.54 - HA 1 TA 1 - 6.6.0.18
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : ST3160021A atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-2510A atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
_NEC DVD_RW ND-2510A D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 32505856 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 191MB (196080kB)
Free physical memory: 7MB (7908kB)
Memory in use : 95 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

27.2.2006
NeroAPI
18:29:44 #1 Phase 112 File APIProgress.cpp, Line 276
DVD-Video files reallocation started

18:29:44 #2 Phase 114 File APIProgress.cpp, Line 276
DVD-Video files reallocation completed (no file modified)

18:29:44 #3 Phase 111 File APIProgress.cpp, Line 276
DVD-Video files sorted

18:29:47 #4 Text 0 File Reader.cpp, Line 127
Reader running

18:29:47 #5 Text 0 File Writer.cpp, Line 122
Writer _NEC DVD_RW ND-2510A running

18:29:47 #6 Text 0 File AudioCompilationImpl.cpp, Line 842
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

18:29:47 #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

18:29:48 #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

18:29:49 #9 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media

18:32:14 #10 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2202175 (489:22.25, 4301MB)

18:32:14 #11 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO

18:32:14 #12 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: _NEC DVD_RW ND-2510A, Media type: DVD+R

18:32:14 #13 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc to write to.
(Medium in drive: unknown. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD+R DL.)

18:32:14 #14 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2202176 (2202176) = #2202176/489:22.26
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2202176 blocks [_NEC DVD_RW ND-2510A]
--------------------------------------------------------------

18:32:15 #15 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [_NEC DVD_RW ND-2510A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4510056448, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2202176 | lead-out | 1 | 0x41 | 0x00

18:32:18 #16 Phase 24 File APIProgress.cpp, Line 276
Caching of files started

18:32:19 #17 Text 0 File Burncd.cpp, Line 4122
Cache writing successful.

18:32:19 #18 Phase 25 File APIProgress.cpp, Line 276
Caching of files completed

18:32:19 #19 Phase 36 File APIProgress.cpp, Line 276
Burn process started at 8x (11,080 KB/s)

18:32:19 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2661
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

18:32:19 #21 SCSI -1066 File Cdrdrv.cpp, Line 1182
SCSI Exec, HA 1, TA 1, LUN 0, buffer 0x08F00600
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x08 0x04 0x00 0x00
Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x24 0x00

18:32:19 #22 Text 0 File DVDPlusRW.cpp, Line 659
Start write address at LBA 0
DVD high compatibility mode: Yes

18:32:29 #23 SCSI -1106 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 1, TA 1, LUN 0, buffer 0x00CA0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x73
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x73 0x03

18:32:29 #24 CDR -1106 File Writer.cpp, Line 311
Power calibration error

18:32:29 #25 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

18:32:30 #26 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

18:32:30 #27 Phase 127 File APIProgress.cpp, Line 276
Generating DVD high compatibility borders

18:32:30 #28 Phase 129 File APIProgress.cpp, Line 276
Generating DVD borders completed successfully

18:32:30 #29 Phase 38 File APIProgress.cpp, Line 276
Burn process failed at 8x (11,080 KB/s)

18:32:30 #30 Text 0 File AudioCompilationImpl.cpp, Line 867
DRM: DRM burn session terminated.

18:32:30 #31 Text 0 File AudioCompilationImpl.cpp, Line 896
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 17/08/2001 13:07:32
File 'Drivers\PXHELP20.SYS': Ver=2.03.01a, size=20368 bytes, created 06/05/2004 01:03:00 (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

 

@bryan28
I see two problems which may be related..............

here:
********************************************************************
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x73
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x73 0x03
*********************************************************************
Your burner is just having a problem with recognizing the verbatim disks, at this point I would recommend trying the frimware update suggested above. You can have the best possible media in the world, but if your burner doesn't have a write strategy for it, it's useless, that's why it's it important to keep the firmware upto date.

here:
*********************************************************************
18:32:29 #24 CDR -1106 File Writer.cpp, Line 311
Power calibration error
*********************************************************************
Power Calibration is controlled by the recorder.

Before any write operation, all recorders must do a 15 step power test to determine the optimum power for writing to the CD. During the write process, it continues to do this test to get the best write/burn throughout the whole CD (called Running Optimum Power Calibration).This whole process is controlled by the recorder, though initiated by programs such as Nero.

If you receive the "Power calibration error" the cause will be either poor media, poor power, firmware out of date, or a defective recorder.

Try:
This error can be caused in conjunction with some (cheap) medias, try to burn at a lower speed or switch to another brand of discs.
The media your using isn't liked as suggested here by the log:
"Sense Key: 0x03 (KEY_MEDIUM_ERROR)"

Update the firmware of your recorder as suggested.

Make sure your burner is connected to the secondary IDE port/channel as master and set to deliver UDMA-2, keep it on a ATA 100 bus 40 pin cable avoiding fast ATA 133/166/233 and 266.

Try different configurations, such as connecting your CD-ROM drive to the primary IDE bus as slave and have only the recorder connected to the secondary IDE bus as master.

Uninstall nero from your sytem using the general cleantool, then reinstall version 7.0.1.4b (with out nero's INCD).

Make sure your mother boards chipst drivers are upto date, also make sure you're using Microsoft's standard IDE drivers as I believe they do the best job.

Make sure you don't have more than one installed burning application, this can sometimes cause problems (some software apps replace ASPI driver by their own) so install only one, if using nero then the one that comes with it is sufficient.

As also suggested, you can deactivate for test (only with Windows XP) "IMAPI CD-Burning COM Service", go to menu "start" > "settings" > "administration" > "services", search "IMAPI CD-Burning COM Service", rightclick and deactivate "starttyp".

If all fails, get a new burner.

 

@john

Thanks. I'll give the firmware update a go first of all and see how it goes.

 

Here's your link:

http://support.necsam.com/optical/downloads//

Look for ND-2510A FW 2.18

 

EDIT out your Serial number!!!!!!!!!!

 

@john

I can't seem to see the correct file for downloading from the page you mentioned. I can find the instructions to update but no file to download?

 

Here's a direct link to the download.

http://support.necsam.com/optical/downloads/flashfirmware/dl.asp

 

when i click on the 'ND 2510A' its only a readme file that appears with a step by step guide??

In the readme file it states....

But i can'ee where i've to

I'm probably being incredibly stupid!!

 

You should of downloaded this file--> K251GN81.exe

Double click on it to run it and follow the directions.

Here's an example:
http://support.necsam.com/optical/downloads/flashfirmware/readme.asp?ID=5

 

I can't find the file K251GN81.exe on my system to then follow the instructions? - all i have is the readme guide? The drive is currently configured as a 'slave' and i'm not sure if this is causing problems? I see from the guide that it only asks you to disable the 'slave' if its currently configured as 'master'