Can't Install Zone Alarams :o(

Discussion in 'Windows - Virus and spyware problems' started by zippy1982, Oct 25, 2006.

  1. zippy1982

    zippy1982 Member

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    Hi,

    I've been using the free version of Zone Alarms as recommended by this forum for a while.

    Howevever I recently had difficulties installing the new IE7 (I still can't install this) and Microsoft advised me one troubleshooting way was to remove my firewall completely by unisntalling Zone Alarms. While this did not work, I've now downloaded the Zone Alarms exe again but it won't install!! It comes up with this error message:

    "Setup is unable to log into the TrueVector service. Install cannot continue without logging into the TrueVector service. Please use the service manager to shut down the TrueVector service and the restart the installer prorgamme."

    Can anyone help me please? I've re-started my computer a number of times as well as tried in Safe Mode, but nothing works...I really miss/need Zone Alarms!!

    Thanks in advance
    Zippy
     
  2. Niobis

    Niobis Active member

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    Start > Run > type services.msc > click OK. Find TrueVector Internet Monitor and double click it. Beside Startup type click the drop down arrow and select Disabled. Close Service then, try running the installer.
     
  3. zippy1982

    zippy1982 Member

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    Hi,

    I've followed your instrctions, but TrueVector Internet Monitor is not in the list?!?!?! :eek:(

    Any other suggestions?
    Zippy
    xxx
     
  4. zippy1982

    zippy1982 Member

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    Panic over.

    I basically searched my computer for Zone Labs, and two other folders came up (one of which was in System32).

    I deleted all traces of ZL and it then installed fine :eek:)

    Thanks!
    Zippy
    xxx
     

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