Photosnap Viewer had been working OK. Then, for no apparent reason, it is unable to open any files at all. I just get the message "Unable to open file". In the associations section there are no options specified. Also, my menu bar has disappeared... Any one can help?? Thanks in advance, Mal
Open Nero StartSmart, go to Info Tools and locate your version of Nero and let us know the full version number
Hi, Thanks for that. Do you men all software modules, or just that of Photosnap viewer? Nero InfoTool 4.02 Software Information +------------------- Operating System Windows XP Home Edition (5.01.2600 Service Pack 2) Country United States Language English ANSI Code Page 1252 OEM Code Page 437 DirectX DirectX 9.0c Description Nero Burning ROM Version 7, 0, 8, 2 Company Nero AG Version Check Ok Description Nero BurnRights Control Panel Version 2, 0, 0, 3 Company Nero AG Description Nero CD - DVD Speed Version 4, 1, 1, 0 Company Nero AG Description Nero DriveSpeed Version 3, 0, 6, 0 Company Nero AG Description Cover Designer Version 2, 4, 6, 0 Company Nero AG Description Nero BackItUp Application Version 2, 0, 6, 1 Company Nero AG Description Nero Home Version 1, 0, 2, 12 Company Nero AG Description Nero ImageDrive Version 3.0.0.8 Company Nero AG Description Nero MediaHome Version 1, 4, 0, 15 Company Nero AG Description Nero PhotoSnap image editor Version 1, 2, 0, 13 Company Nero AG Description Nero Recode 2 Version 2, 2, 8, 5 Company Nero AG Description Nero ShowTime Version 2, 1, 0, 17 Company Nero AG Description Nero StartSmart Version 3, 0, 4, 1 Company Nero AG Description Nero WaveEditor Version 3, 0, 3, 1 Company Nero AG Description Nero Library Version 7, 0, 8, 2 Company Nero AG Description NeroVision Version 4,1,0,15 Company Nero AG Description Nero SoundTrax Version 2, 0, 3, 0 Company Nero AG Description Nero Scout Version 1, 0, 2, 12 Company Nero AG Description Nero Photosnap Image Viewer Version 1, 2, 0, 13 Company Nero AG Is this what you need? Thanks in advance.
I have what I need, you are using the good version of Nero, 7.0.8.2, sorry I cant help any further, I thought you may have been using a "buggy" version. Good luck.
Hi, Thanks for that. I believe that it may have something to do with a list of allowable file types. This list is empty. It is accessed through the options/setup. Now the menu bar will not appear either Grrrrrr!!! Thanks anyway, Mal O
i have the same problem with photosnap. it will only open pg files. it used to open jpegs and such. ive been using nero 7 for half a year and had nothing but problems. ive used the clean tool and reinstalled it several times. im afraid that is probably the solution this time as well.
