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Cause of windows 10 sweep in the laptop

Discussion in 'Windows 10 forum' started by bahare, Sep 30, 2020.

  1. bahare

    bahare Newbie

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    Hi guys
    I have a laptop running Windows 10
    For some time now, when working with a laptop, the screen suddenly turns black and linear errors appear, and I have to turn off the laptop, but after a while, when I turn on my laptop again, Windows comes up again.
    I have referred to several technicians who have diagnosed the problem with the hard drive, but my laptop is brand new and I have just assembled.
    Now, do you think the problem is with the hard drive or Windows 10?
     
  2. wither 1

    wither 1 Member

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    It's tough to say because we don't know what the errors are.

    Have they ever asked you to run chkdsk from a command prompt with administrator rights to check the hard drive?

    Did you build the laptop or is it a commercial product you purchased? If the latter, have you checked with the manufacturer.
     
  3. aldan

    aldan Active member

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    further to what wither said,just because its new doesnt mean you dont have a defective drive.if you post your lappys specs we will have a better chance of pinning down your problem.
     
  4. ddp

    ddp Moderator Staff Member

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    connect laptop to an external monitor even borrowed to see if the monitor does same as laptop screen does at same time. you will have to run dual screen mode for that.
     
  5. bahare

    bahare Newbie

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    I checked the hard drive with software programs, only 4% of which had a problem, and they said that 4% did not run a problem running Windows.

    ASUS VivoBook Pro

    When this problem occurs, nothing but black screen and an error is displayed. If this series occurs again, I will definitely take the error photo and send it.
     
    Last edited by a moderator: Oct 12, 2020
  6. ddp

    ddp Moderator Staff Member

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    which 1? asus vivobook pro 15 or asus vivobook pro 17
     
  7. Sophocles

    Sophocles Senior member

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    What kind of surface are you using the laptop on? Some laptops don't do well on soft surfaces such as carpets and sofas because they impede air flow and causes over heating, and overheating can affect the graphics chip (GPU). Heat is the number one cause of hardware failure.
     
  8. wither 1

    wither 1 Member

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    Problem is, if the GPU overheats, it normally blue screens. An overheated CPU will normally just shut the system down. He's not seeing either of those.

    I wonder if bahare has gone back to the vendor yet.
     
  9. Sophocles

    Sophocles Senior member

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    I've seen many different types of artifacts from overheated GPUs. I've seen red lines across the screen, blue lines, scattered dots of mixed colors across the screen. A BSOD will only occur if the issue impacts Windows which is a software issue. A hardware issue such as a heated GPU can cause visual artifacts without affecting Windows, and a sure sign of potential GPU failure are visual artifacts.
     
    Last edited: Oct 19, 2020 at 15:48
  10. wither 1

    wither 1 Member

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    I agree. Depends on how hot it gets.
     
  11. ddp

    ddp Moderator Staff Member

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    I've also seen video ram do the same thing.
     

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