confimation of order

Hi everyone i too have have made an order had money taken from my account and had no confirmation of order. I made my order on 27/02/08 sunday night,the message on the home page of model gadget stated that from monday 28th the site was up and running and all was ok. What annoyed me was the fact the full story of the promblems of there server and back orders was hidden on the news link on another page.
This should have been on there home page !!! if this had happened no one would have ordered.
Reading previous pages on afterdawn i think i am in for a long wait.
I have sent my worldpay transaction code and details of my order with no reply.
Can anyone tell me if this moon person from MG contacts you when your order is to be posted.
Anyway it is my daughters 8th birthday on wednesday and she is going to be dissapointed.
Please Help Kdare