crash on cd burn

Phantom69 here,
i am completely, utterly, savagely f*cked...
when i put a cd in my drive it works fine reading it, but when i open a soft to burn (eg: nero, nti, vso) my computer crashes and restarts.
i, mean, i've seen some pretty f*cked up sh*t in my computers time, but this takes the cake..
can some-one please help me, i have absolutely no clue what to do with this problem...
PS: i have only done a sys-restore about 1-2 weeks ago...
pls help, this is one of the most important parts of my computer usage...

 

man need some more info:

pc stats?
what programs are you running?
what virus checkers are you running?
what are the last programs installed?
what sites have you been visiting?
Have you an ethernet/firewall/router etc

Do you get any errors ?
when it freezes what are you attempting to do?
have you been able to pinpoint whether you have a virus?
has a clean install been attempted yet?

 

hi there

got your pm message...

ok you are talikng of CD? i spose it happens with both cd and dvd?

why system restore? it may help diagnose the fault?

have you uninstalled the drives in device manager and rebooted the pc?

have you the latest drivers installed like via 4in1?

is your dma enabled and set to the max for the drive?

have you installed any new software lately?

is the ASPI layer ok?

is the burner old?

installed any region free software?

do you have incd loaded?

have you done any hardware changes to bios and inside the pc tower?

have you checked all cables are fited securely?

is your pc being cooled ok?

do you have any more info we can go on.....

 

first to answer you andmerr:
pc stats?
what programs are you running?
SpeedUpMyPC 2.0
Dexpot 1.3
SpywareGuard 2.2.0
DVD43 3.5.3
Key Maestro (needed for keyboard)
Daemon Tools 3.47 (maybe its this soft <?>)
Norton Personal Firewall 2002
Norton SystemWorks 2002 (NAV Auto Protect)
other sys processes...

what virus checkers are you running?
Norton Antivirus 2002

what are the last programs installed?
Daemon
PeerGuardian
Xing MPEG

what sites have you been visiting?
p*rn (just kidding )
Afterdawn
Doom9
Google...

Have you an ethernet/firewall/router etc
Ke <?>

Do you get any errors ?
nada... just reboot, hold on, the system recovered from a serious error (related to issue)

when it freezes what are you attempting to do?
open a CD to write in nero (also tried in NTI)

have you been able to pinpoint whether you have a virus?
no, live update isn't working properly, but peerguardian, personal firewall and spyware guard are keepin me safe

has a clean install been attempted yet?
ke... i already did a sys-restore a couple of weeks ago, and the prob started only a couple of days ago...

hope this helps, now i'll answer Rotary's q's

PS: i knew i could count on you's...

 

ok you are talikng of CD? i spose it happens with both cd and dvd?
dunno, didn't dare try

why system restore? it may help diagnose the fault?
sys restore before the error happened

have you uninstalled the drives in device manager and rebooted the pc?
no

have you the latest drivers installed like via 4in1?
no (where to get)

is your dma enabled and set to the max for the drive?
ke... (how to)

have you installed any new software lately?
look at response to andmerr's Q's

is the ASPI layer ok?
dunno, old version me thinks (would this be the prob, i can update)

is the burner old?
as old as the pc (hp 724a) workin fine till this happened

installed any region free software?
DVD43 3.5.3

do you have incd loaded?
no, dont trust it... (too many probs ive heard about)

have you done any hardware changes to bios and inside the pc tower?
nope

have you checked all cables are fited securely?
indupidubly (yes)

is your pc being cooled ok?
dunno, complete computer stock, thinking of changing cooling fans, may be gettin old (computer itself is normal temp when trying to access drive.

tanx
phantom...

 

1. Running Programs

Make sure you quit all running background programs, such as anti-virus software.

Windows 95 Users
Use the Ctrl-Alt-Del function to quit all the programs using the Task Manager, EXCEPT for the Explorer, systray, and your recording software

Windows 98/ME Users
Select [Start] -> [Run], then input "msconfig". Disable everything under the [Startup] tab, except "system tray'.

Windows 2000/XP Users
Open the Task Manager, then select the program/s under the [Application] tab, then click [End Task].

2. Drive Connection

Other devices may be interfering with the CD-R/RW drive. Disconnect all other removable devices, then try recording again. If there is still a problem, try the following.

Optimal Hardware Configuration

All hard drives are placed on the Primary IDE, check that the drives are correctly set as master/slave. CD-ROM/CD-R/RW drives are placed on the Secondary IDE, set the recording drive as the "master". If you are using a USB or IEEE devices, disconnect them.

Update your chipset

Windows 95/98/ME Users
Right click on [My Computer] and select [Properties] from the menu. Click on [Device Manager], then click to open [Hard Disk Controllers]. You will find: the Primary IDE Channel controller, the Secondary IDE Channel controller and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.

Windows NT/2000/XP Users
Right click on [My Computer] and select [Properties] from the menu. Click [Device Manager] on the [Hardware] tab, then click to open the [IDE ATA/ATAPI (hard disk) controllers] section. You will find: the Primary IDE Channel controller, Secondary IDE Channel controller, and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.

Configure Windows
Make sure that your operating system has been fully updated. Visit the Microsoft website to acquire these updates.

3. ASPI Manager

Check your ASPI layer configuration. Your recording program is likely to use the standard windows ASPI layer, which has been replaced by another ASPI layer of yet another recording program. Make sure you have the original windows ASPI layer in use and retry. If the problem persists, contact the drive maker.

4. DMA Settings

Setting DMA mode:

Windows 95/98/ME Users

Right click on [My Computer] and select [Properties] from the menu. Click on [Device Manager], then click on [CD-ROM]. This will expand to show the CD drives on your system. Right click on a drive and select [Properties] from the menu. Click on the [Settings] tab and check that the [DMA] option is enabled. Repeat this procedure for the remaining CD drives.

Win NT/2000/XP Users

Right click on [My Computer] and select [Properties] from the menu. Click [Device Manager] on the [Hardware] tab, then click to open the [IDE ATA/ATAPI (hard disk) controllers] section. You will find: the Primary IDE Channel controller, Secondary IDE Channel controller. Complete the following procedure:

Right click on the Primary IDE controller and select [Properties] from the menu.
Select the [Advanced Settings] tab. Check that the [Transfer Mode] for both devices is set to [DMA if available].
Repeat this for Secondary IDE controller.

Note: In some cases older CD-ROM drives will not support DMA mode. In that case please set both devices to PIO mode.

5. Disc

Recording errors often occur when the disc is dirty, or has fingerprints or scratches. If an error occurred during test simulation (before actual recording), clean the disc. If you are getting recording errors, try the following.
Use a different blank, recordable disc.
Use a different manufacturer's disc.
Ensure the disc is clean before recording:
Remove all fingerprints, dirt, and dust from the shiny side of your disc using a nonabrasive cloth with a mild, nonabrasive soap solution.
Wipe the disc from the center to the edge of the disc.
Dry the disc completely.

Error during file verification
If an error occurred when the files were being verified, record the same files again using a different disc.

Read error when copying a disc
When copying a disc, if an error occurred while reading data from the original disc, the original disc may be scratched or dirty.
Try cleaning the disc.
Remove all fingerprints, dirt, and dust from the shiny side of your disc using a nonabrasive cloth with a mild, nonabrasive soap solution.
Wipe the disc from the center to the edge of the disc.
Dry the disc completely.
Try using a different source drive.
To change the drive you use to read your disc, click the Change button when asked to insert a source disc into your drive tray.
Select the drive you wish to use from the drop-down menu.
Insert your disc into the new drive.
Try using copying the disc using one drive as both the source and destination drive.
When you use your recorder to both read and write to your disc, B's Recorder GOLD creates an image file of the entire disc to your hard drive and then copies that temporary file onto your blank disc. This can be helpful if the drive you are using to read your original disc is slow or unreliable.

If the problem persists, contact the drive maker.

6. Drive

If you have tried Actions 1 through 5 above, there may be a problem with your drive. Contact the drive maker with details of the error code. If the 5th and 6th digit of the error code is 80 through FF, then the error code is maker unique. The descriptions of these error codes differ depending on the maker.

 

[bold]Norton Personal Firewall 2002
Norton SystemWorks 2002 (NAV Auto Protect[/bold]

why are you running such an old version of nortons.It is prone to be vunerable to attacks from viruses

 

Bloodhound.W32.EP
Detected as: Bloodhound.W32.EP

i got the above trying to be installed from this site!

i left norton on just to see what it really wanted to put activeX on my pc for...

 

I have Norton Internet Security 2005 CD, but when i run live update it doesn't work well and it isn't exactly the greatest version, it has antivirus, personal firewall and antispam.
update takes ages, last time i used it a download didn't complete cause i'm on dial-up and so the complete program messed up...
what to do...
i have zone-Alarm pro that i can use ? maybe buy zone alarm anti-virus, according to lotsa sites, the freeware alternatives are good but are not good enough, should i get zone-alarm <?>
oh well anyway i wound up doing a sys-restore, re-installed everything to see whether it was an OS Problem, turns out that the latest Patin-Couffin driver bundled with tonnes of softs (made by VSO) conflicts with other drivers causing computer to crash on attempt to write a cd with another soft.
its a shame cause its a great program so i guess... <BEWARE>
if you wanna use it use ONLY it and then get rid of it before using Nero/NTI but again its a great sof.

Please post about Norton Prob...

 

hi

i run vso divxtodvd aswell as norton and nero on a windows xp pro system

i used to get probs with updates big one on dial up, what i did was untick a few and get basic ones first like anti virus list updates, just to break it down and do it in sections...

 

you tinks i should go with zone-labs softs...
their firewall was ranked first above norton in sixth...
maybe i should, keep a postin...