Creative MuVo2 FM (5 GB)

I have a Creative muvo2, while listening to it i accidently dropped it and it fell on the floor, the song i was listening to was still playing but after it finished, i opened another folder but it was unable to play any songs (it didnt freeze yet), i tried some other folders but still no luck so i switched it off and oned it again but while starting up it got stuck and frooze. I even took out the battery and put it back in again but still no luck and the same thing happend. PLEASE HELP ME I DON'T WANNA LOSE 4 GB WORTH OF SONGS + I DONT HAVE THEM BACKED UP ANYWHERE.

 

Can someone help me Plz plz plz?

 

Hmmm.. simmilar thing happened to my player today. It does start up in Recovery Mode, but even if I reboot it from there (this usually does the trick) it freezes on the startup. When I connect it to my PC in Recovery Mode, it is detected as an empty harddisk of 0 kb...

If you find the solution, please do post it here!

 

Can you tell me how i can get it to recovery mode and what shall i do after that?
thnkx

 

check http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=151536#M151536

I´ve contacted Customer Support, no answer yet. As soon as i get an answer I will post it here.

 

OK, thanks G

 

does your player freeze when in the process of recovery mode you select "Run PC Scandisk"?

 

Yes it does. Now my computer regognises it as the normal harddisk it should be. But it still freezes on startup...

 

Pfff... finally! Upgrading the firmware worked! Check http://us.creative.com/support/downloads/ for the latest firmware, download it to your PC, run it and pray!

After my PC recognised the player, I was able to use it as an external harddrive, so I knew communication between my PC and the player was ok.
Before that I didn´t dare to replace the firmware.

Still no reaction from Customer Support... I think this is going to be my last Creative device....

 

but does the player still freeze on start up?
and is the memory still in the player?

 

It doesn´t freeze anymore! It starts up normal and works well again.
I formatted it first, so I don´t know if your files will still be on after reloading the firmware.

I would make a backup if I were you...

Good luck!

 

finally, i´ve got mail from custommer support. Their solution: reload the firmware and then run cleanup.

 

sorry for the delayed reply...ok dude thanks for helping me out but i'm still kidna puzzled here, can you tell me step by step what to do? thanks i will realyy appreciate it.