I bought CyberLink PowerDirector 5.0 from their reseller, Herman Street. The program seems to have major flaws. For example, it will quit frequently with no warning at all. I worked with Cyberlink for some time on this, downloading a patch, then they recommended another build of the program. Their site to download this did not work either although I tried it on three different computers with different ISP's. I requested a refund, as they had a money-back guarantee. I was told, because I bought it from Herman Street I would have to apply for a refund there. Now comes the Catch-22. Herman Street says that, because the 30-day period had elapsed, they would not give a refund. Of course, the 30 days went by when I was trying to resolve issues with Cyberlink. Cyberlink also refuses to provide Herman Street with proof that I was working with them during all this time. It seems like a neat little scam, sell defective software through a reseller, then both parties disclaim all responsibility for anything. Just a warning to anyone considering purchasing anything through these two companies.
Do you have copies of the e-mails from CyberLink during the 30 day period? I would think that would be proof enough!
All of this was conducted through the "customer service" feature on their web site. That is the information I have begged, pleaded, and demanded they share with Herman Street. They have ignored all of that as Herman Street has demanded they have it. Nice scam huh? It looks like they are working together to ensure they never return any money. I am hoping that my going public with this will cost them thousands of time s what they have cost me. I am also considering legal action to the extent that I already have a lawyer.
When ever I do transactions over the net, be it pay bills or order something, I always save a copy of the page or print a hardcopy (sometimes both). Guess being paranoid would have helped. You can try a lawyer, don't know if you would have much of a case without proof of the communications. Good luck!
