You more than likely have an encryption issue where shrink (if that's what you're using) just can't backup the DVD. You can use DVDFab HD (free) to decrypt/rip with then finish with shrink. http://www.dvdfab.com/mlink/download.php?g=DVDFAB You can try using shrink with DVDFab Passkey(free) to increase the chances of a successful backup, install and then use shrink. http://www.dvdfab.com/mlink/download.php?g=PASSKEY website if interested and want to read a little... http://www.dvdfab.com/free.htm