Disc drives will not recognize a dvd of any kind, but will read cd's. i have two seperate drive and they both are doing the same thing

I need help fast. I am working on a computer. Custom built. Gigabyte GA-7n400 Pro motherboard, duel bios. I wipped the hard drive twice using a microsoft bootdisk utility. I installed a fresh copy of xp professional w/ SP3. Everything seemed to work fine, but all of a sudden i noticed it wouldn't read any DVD, and only a few selected cd's. Well I recalerbrated the laser for both drives, and then they started reading cd's only. when i insert a dvd, the drive (either one) will spin one time and then stop spinning and it says insert dics as there is no disc in the drive. I reformatted the computer and installed a fresh copy of windows, still that did not work. I check out my upper and lower filters in the registry. The only one shown was the upper filter, i deleted it,still nothing. I uninstalled both drives, restated into safemode (under administrator) uninstalled the drives there also, still nothing. i uninstalled my secondary ide driver, restarted. and reinstalled, still no luck. I removed both drives and replaced the drive with another drive from one of my other computers, still can't read dvds. the bios will not recognize dvd's either. Im running out of options. The drives worked perfectly fine before the reformatting the harddrive. If this problem occured with just one drive, then i know the dvd laser would have failed, but its not the drives. it has something to do with the actual computer. in device manager, they both show up as a dvd/cd device. i have done everything short of reflashing my bios. PLEASE can someone help. i have read forum after forum, and everyones solution is either driver, upper and lower filters, bad dvd laser/failed drive, clean the laser, but none of these solutions have been successful.

 

Ok, i will try and help. Firstly could you open device manager go to the drivers tab of your dvd roms and open driver details, then post here the complete list of drivers (full paths please, i.e c:\windows\ect...)

Note: Please post both drives drivers in seperate lists. Thanks

 

SPAM removed

 

it seems good and I hope you will keep up the good work in future as well

 

Does the malfunctioning optical drive work in other computers? If so, there may be an internal error in Windows and you may have to simply reinstall the OS. This has happened to me several times over the years with various versions of M$'s OS. If the drive doesn't work in other computers, the drive is probably at the end of it's life.

 

It's a long shot but here review this page it helped me fix a clients computer once, so I know it can work in certain cases. Give it a shot for real.