Hello, I'm trying to connect to the internet on my Laptop, and all of a sudden any page I try to open gives me the page cannot be found error. However, I notice that in the statusbar, it says something about dnserror. It has always worked fine,and I've installed nothing since to make it not work. I've checked for viruses and spyware, and nothing is found. My laptop connects through a wireless router - could there be a problem with the router, or is it more laptop related ? Cheers for any advice, J.
Okay Im pretty sure I can help you with this but it will take a while and you have to do exactly what i type.
Okay to start with click "start", then "run" in the window that pops up type "cmd". In the window that black window that pops up type "ipconfig/all" without the quotes. This will then display a LOT of information. Locate were it says DNS Servers (it should be near the bottom) and in a word/notepage document type the numbers its displaying. It should look something like this.... DNS Servers . . . . . . . : 35.65.235.1 54.43.345.5 The numbers wont be the same as the ones above but put type them and save them to a word document on the desktop. I will post more when you reply.
Thanks Peainapod, I'll do that when I get home tonight and post the results. It'll be about 8.00 PM UK Time. Cheers, J.
Hi PeaInAPod, I did as you suggested last night, and my system showed : DNS Servers : 212.23.8.1 195.112.4.4 Does this help ? Cheers, J.
DNS Servers : 212.23.8.1 195.112.4.4 Okay now I need you to do as follows: select "Start" "Connect To" "Show All Connections" Right click on your internet connection and select "Properties" select the "Networking" tab then select the "Internet Protocol" option and select "Properties" There should only be 1 Tab called "General" If both options are set as "Obtain an IP address/ DNS Server Address Automatically" change those to " Use The Following...." Under IP address enter your IP Address ( i forgot to have you get that you can do that ipconfig/all again to get that window and it contains your IP Address and were the two (2) boxes for the DNS Servers are enter the two sets of numbers you saved (your DNS Servers) make sure to include the periods between them also. Good Luck.
I dunno what ISP you are on but if i enter anything static on mine within a couple hours when it tries to renew the lease it will drop your connection. But you your ISP uses static this should work fine. I have seen this happen behind a rtr on more then one ocasion. All I had to do was go into the config and remove the static entry DNS out of the rtr so it would gather the one from the cable mdm.
@jonny1409 Considering you said it had to do with a DNS Error I gave you what I thought should be done accordingly.After reading jziman's post I thought I should say. After doing what I have typed call your ISP. Tell them the problem you had. Tell them what I said you should do(only if you did it of course :~)) And then ask them if you should leave it or what not. Best of luck.
What I typed applies to a ISP using a DHCP set up. All the ISP's in the state where I live use that so unless you have you own network or want to point you computer to use a specific DNS server witch is possible. Other then that let the DSL/Cable mdm do its job. Let me know what your ISP had you do to fix the issue!! Thanks.
you could also verify the following: go to start-->control panel--> admin tools-->services-->dns client & verify that the "startup type " says automatic, and that the "service status" says "started" just a quick side note.
Hello, Just in case it makes any difference, Ive tried to retrace my steps as it were in case I'd done anything. I haven't done anything to my internet connection - however, between when it was working and now, I plugged in a bluetooth dongle. Could this be connected to the problem ? Cheers, J.
nslookup is the command line tool for checking DNS. Go to a command prompt (Start/Run then type cmd). When you get the black DOS box up, type nslookup (site name) For example nslookup www.yahoo.com shows this on my pc nslookup www.yahoo.com Server: launchmodem Address: 192.168.1.254 Non-authoritative answer: Name: www.yahoo.akadns.net Address: 209.73.186.238 Aliases: www.yahoo.com I get several pieces of information out of that. First it tells me that my DSL modem/router is the local DNS server. The way DNS works is if it doesn't have the DNS entry in it's own cache it forwards it to the next server in the DNS hierarcy, usually your ISP. If your ISP doesn't have that entry, then it forwards it to it's next DNS server, eventually getting all the way to one of the DNS root servers. The non-authoritative answer means that your ISP got it from somewhere else, it wasn't in it's local cache so it had to query further. I also see the hostname, ip address, and aliases if any. One way to troubleshoot DNS problems is if you know the IP try to connect to it instead of the hostname. For example, try to connect to http://209.73.186.238/ instead of www.yahoo.com. If you can get there via IP but not DNS then it is a DNS issue. If you can't get there either way then look somewhere else for the problem. All DNS does is map an IP to a hostname. It's much easier to remember www.yahoo.com instead of 209.73.186.238
