DVD/CD Drive Won't Work

Discussion in 'PC hardware help' started by Tannie, Oct 9, 2005.

  1. Tannie

    Tannie Member

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    Hi All,

    I've been having some problems with my burner and I can't get it to work. It's a Philips DVD8421. Can someone please help me with this? What information do you need to help me???

    Thank you SO much.
     
    Tannie, Oct 9, 2005
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  2. ddp

    ddp Moderator Staff Member

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    any error codes? is it seen by the computer? any exclamation marks in device manager?
     
    ddp, Oct 10, 2005
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  3. Tannie

    Tannie Member

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    This is not seen by the computer. It says the device is working properly. I tried to copy a DVD one day after doing so for several weeks and it didn't work. I then tried to burn an audio cd and an MP3 cd and they wouldn't work in Windows Media and ITunes. Lastly, I tried to make backup dvds with my HP Recovery Creator and came across an error stating fdsoft something or other....
     
    Tannie, Oct 10, 2005
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  4. ddp

    ddp Moderator Staff Member

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    is it seen by the computer when posting or not as you are saying no on 1 side but yes on the other!!?
     
    ddp, Oct 10, 2005
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  5. Tannie

    Tannie Member

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    What do you mean, is it seen by the computer?? When I put a disk in, it either doesn't read it or takes a REALLY long time to.
     
    Tannie, Oct 10, 2005
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  6. ddp

    ddp Moderator Staff Member

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    i'm talking about before windows
     
    ddp, Oct 10, 2005
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  7. Tannie

    Tannie Member

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    There seems to be no error marks through my computer with the burner. Even under Device Manager, everything seems to be working fine. Windows seems to recognize the burner and claims there are no problems.

    When I attempted to burn some recovery cds through the HP process, an Fdsoft problem occurred. I ran a search for Fdsoft and came across nothing that helped me on the Internet.
     
    Tannie, Oct 10, 2005
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