I am trying to back up a disc with a criterion label. I keep getting a green screen during the back up process that ultimately cancels out after a few minutes with an error message. I have tried DVDFAB, CloneDVD, and numerous other programs that I have. I either get a data unreadable error or a green screen. I did return my copy to the store for a new one and it still is the same. The original plays fine in the player but I cannot make a back up. I even tried to reauthor using Shrink to no avail.