I have been using Shrink and Nero 22.214.171.124 and been very satisfied with the results. I should say I also have the purchased Any DVD as well. I did 3 backups yesterday of my children's Jungle Book, Country Bears, and Brother Bear. Getting ready for a small Easter party for them. All backups turned out fine. Then I went to do a backup of one of my music concert dvd's and inserted it into my External BenQ 162I HDD and started with Shrink and when it got to the section with the drop down menu for Drive I selected my External "E" and it read " Local Volume Identifier", I called my software tech at our office, however he is into our work software and does not burn dvd's, however he suggested that I Google the issue; which I did and came up only with artilces relative to Imgburn and that did not relate to my situation. The software techie at the office then suggested to do a post and see if there is an Option in Shrink that needed to be checked off??? And for some reason this particular backup required that?? Has any experienced member had this problem and can offer advice? I would appreciate all help that is available, thankyou.