DVD X Copy new release on 4-15-03 Trouble!!!

I just purchaced the new DVD X copy (never used any DVD copy software before) I have also installed a New Ikebana DVD+R/DVD+RW drive on my PC - I can burn RW DVD's with the software that came with the drive - BUT I can not make Backup DVD's with the DVD X Copy software - I keep getting errors about 12 seconds before the end of the whole 1 hour process! The Drive Error Code coming up is 02020408h --- Any one got any Ideas? Who can I get some help from on this? You can email me direct if you wish at hal@cephones.com THANX_X_X_X_X_X_[small]Hal - C. E. Communications
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