Running recently installed, fully updated and cleaned XP Pro SP2 and having shutdown problem. When Turn Off or Reset is selected by either of two logged on users, message comes up stating Explorer.exe is running. When progress meter reaches end of bar, message states Exolorer.exe Not Responding. Selecting End Now allows process to comlete normally. Has anyone experienced this and can advice be offered, please.
hmmm maybe you should use the repair function from the xp cd or download another explorer.exe. and you could post a hjt log if you want, but repairing will fix it.
I have the same problem. the hijackthis logfile: Logfile of HijackThis v1.99.1 Scan saved at 17:03:59, on 14-02-2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Programas\MessengerPlus! 3\MsgPlus.exe C:\Programas\Analog Devices\SoundMAX\SMTray.exe C:\Programas\Java\jre1.5.0_05\bin\jusched.exe C:\Programas\QuickTime\qttask.exe C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe C:\WINDOWS\system32\drivers\CDAC11BA.EXE C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe C:\WINDOWS\system32\RUNDLL32.EXE C:\WINDOWS\system32\ctfmon.exe C:\Programas\Messenger\msmsgs.exe C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe C:\Programas\Norton AntiVirus\navapsvc.exe C:\Programas\WinZip\WZQKPICK.EXE C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe C:\Programas\Analog Devices\SoundMAX\SMAgent.exe C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE C:\VITOR PASCOAL\GRAVAÇAO DE DVD'S\VIRTUAL DUB\VirtualDub.exe C:\Programas\Internet Explorer\iexplore.exe C:\Programas\Internet Explorer\iexplore.exe C:\Programas\Internet Explorer\iexplore.exe C:\VITOR PASCOAL\PROBLEMAS\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Programas\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programas\Norton AntiVirus\NavShExt.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programas\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [MessengerPlus3] "C:\Programas\MessengerPlus! 3\MsgPlus.exe" O4 - HKLM\..\Run: [Smapp] C:\Programas\Analog Devices\SoundMAX\SMTray.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programas\Java\jre1.5.0_05\bin\jusched.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Outpost Firewall] C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe /waitservice O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background O4 - Startup: Adobe Gamma.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Acrobat Assistant.lnk = C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programas\WinZip\WZQKPICK.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_05\bin\npjpi150_05.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_05\bin\npjpi150_05.dll O9 - Extra button: Browser Adjustment - {44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Programas\Agnitum\Outpost Firewall\Plugins\BrowserBar\ie_bar.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - AppInit_DLLs: C:\PROGRA~1\Agnitum\OUTPOS~1\wl_hook.dll O23 - Service: Adobe LM Service - Adobe Systems - C:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programas\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Outpost Firewall Service (OutpostFirewall) - Agnitum Ltd. - C:\PROGRA~1\Agnitum\OUTPOS~1\outpost.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programas\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Programas\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe i noticed that this began to happen when i updated the norton anti virus 2006. i've already tried what rav009 said but the problem continue. any help?
Hi Tocamuma, The people at Winguides.com provided me with a file that appears to have corrected my problem of Shutdown or Reset not performing correctly I.E. Explorer.exe running, progress bar goes to end of bar and message changes to "Explorer.exe not responding", select "End Now" and Shutdown or Reset proceeds as normal to "Logging Off". If you go to this link and install the "Quickshutdown.reg" file, you may also have success. http://www.vision4technologies.com/customerapps/quickshutdown.reg Best of luck ocar10
