GENUINE Nero 7 premium serial mumber will not work

Discussion in 'Nero discussion' started by hotshot71, Jan 13, 2006.

  1. hotshot71

    hotshot71 Member

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    I have a genuine Nero 7 premium software package which I brought from Amazon.co.uk it cost me £42 with the box and with a book in grey and on the cd jewel case it says attention do not discard this is your serial number, but every time I place the number which is many times in Nero 7 it will not work and there is a red minus button sign next to it so obviously the software does not work but it’s a proper genuine serial number, Can someone tell me what I’m doing wrong ?although I KNOW its nero’s fault, I tried emailing Nero but they don’t reply and don’t have a telephone number offering help either, I’m using Microsoft windows XP professional with it.

    hotshot71
     
    hotshot71, Jan 13, 2006
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  2. ozzy214

    ozzy214 Regular member

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    Did ya buy the software used? The reason I ask is if it used and the serial number was passed round then nero might have blocked it. Then the only way is contact nero and explain this along with ya reciept to get a new serial number.:>
     
    ozzy214, Jan 13, 2006
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  3. Sled

    Sled Guest

    Your Serial number is most likely alright. That red minus sign is if you want to remove that # and use a new one.
     
    Sled, Jan 13, 2006
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  4. hotshot71

    hotshot71 Member

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    Thank you both for help repling but i DID buy the Nero software Brand New, it had never been before used and the software still shuts down so help is still needed, i have not registered it yet but i dont see that would stop me usiing the software or would it ?
     
    hotshot71, Jan 14, 2006
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  5. bkshasta

    bkshasta Member

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    What if you uninstalled Nero 7 then went to the Website and downloaded the Nero 7 demo. Then once it's installed with the trial # you change the trial # to the valid # you purchased. It's just a shot.

    Let us know if you find a fix.
     
    bkshasta, Jan 14, 2006
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  6. bkshasta

    bkshasta Member

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    Here's a link that may be useful to you. It's from someone else on this forum that had a problem similar to yours.

    forums.afterdawn.com/thread_view.cfm/281361
     
    bkshasta, Jan 14, 2006
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  7. Soulkiss

    Soulkiss Member

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    HI

    THERE IS A TELEPHONE NUMBER FOR TELEPHONE SUPPORT ON THERE WEB SITE.

    http://www.nero.com/eng/Contact.html

    Support-Hotlines:
    This hotlines are available Monday to Friday from 9.00 am to
    10.00 pm and on Saturday from 12:00 pm to 6:00 pm.

    European Standard Time

    Great Britain* 0905 7890135 0,80 Pounds per minute
    Netherlands 0900 - 20 70 707 0,80 Euro per minute
    Belgium *** 0903 - 99 327 1,12 Euro per minute
    Spain ** 80 73 003 02 0,70 Euro per minute
    Italy ** 899 - 111 004 1,29 Euro per minute
    France ** 0899 650 064 1,35 Euro per call +
    0,34 Euro per minute
     
    Soulkiss, Jan 15, 2006
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  8. hotshot71

    hotshot71 Member

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    Thank you All for your kind help and advise, Nero themselves at last have been in touch and have agreed to send me another serial number hopefully this one when it arrives will work.

    Thanks Everbody! hotshot71
     
    Last edited: Jan 15, 2006
    hotshot71, Jan 15, 2006
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