every once in a while about twice a day, my computer screen goes black and stays like that til i restart the computer, and also the hard drive light stays on when the screen is blank, anyone have any idea what this could be? seems to be happening more and more, oh and i just got a new seagate hard drive if that has anything to do with it. thanks for any help
that might have something to do with it. try uninstalling/reinstalling the hard drive if that fails, run a virus scan with whatever virus protection you have and a spyware/adware scan.
actually, might want to try running the virus scans first to make sure it isn't a virus. and if it isn't, try installing/reinstalling the new hard drive
Ok, that cn be a few things i think, do this for now if you wanna get anywhere, its always best to get the malware removal out of the way first i think... Post a HJT log Get HijackThis from here: http://koti.mbnet.fi/pattaya1/HijackThis.exe Put it in its own folder... heres how Right Click START Choose "Explore" Pull up vertical slide bar to view the Local Disk (C icon. Double left click on the C: drive entry In the right hand Window right button click in an open area When the menu appears left click on New And slide on over into the adjacent popup menu and left button click on Folder. Now you have a New Folder blinking... immediately type over the letters with your new folder name HJT. DONE!! Run a "Full system scan and save log file", paste the log file here. I'll be glad to help you Before the fix, do theese: ================================================================== CWSheader & CCleaner get CWSheader here: http://www.trendmicro.com/ftp/products/online-tools/cwshredder.exe Download,Install,Update and Scan. CCleaner here: http://www.ccleaner.com/ccdownload.asp Download,Install,Update and Scan. ===================================================================== Run a trend micro scan: http://housecall.trendmicro.com/ Run Spybot S&D, Ad Aware SE Personal And Ewido Anti Malware Get Spybot here http://safer-networking.org/en/download/index.html 1. Downloaded and Install Spybot S&D, accepting the Default Settings 2. In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it. 3. Close ALL windows except Spybot S&D 4. Click the button to ‘Search for Updates’ then download and install the Updates. 5. Next click the button ‘Check for Problems' 6. When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' entries and ‘GREEN’ entries in the window 7. Make certain there is a check mark beside all of the RED entries ONLY. 8. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries. 9. REBOOT to complete the scan and clear memory. ============================================================ Get Ad Aware SE Personal here: http://lavasoft.element5.com/support/download/ 1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan 2.Close ALL windows except Ad-Aware SE 3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware. 4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window 1) In the ‘General’ window make sure the following are selected in green: *Automatically save log-file *Automatically quarantine objects prior to removal *Safe Mode (always request confirmation) Under Definitions: *Prompt to udate outdated definitions - set the number of days 2) Click on the ‘Scanning’ button on the left and select in green : Under Driver, Folders & Files: *Scan Within Archives Under Select drives & folders to scan - *choose all hard drives Under Memory & Registry: all green *Scan Active Processes *Scan Registry *Deep Scan Registry *Scan my IE favorites for banned URL’s *Scan my Hosts file 3) Click on the ‘Advanced’ button on the left and select in green: Under Shell Integration: *Move deleted files to recycle bin Under Logfile Detail Level: (all green) *include addtional object information *DESELECT - include negligible objects information *include environment information Under Alternate Data Streams: *Don't log streams smaller than 0 bytes *Don't log ADS with the following names: CA_INOCULATEIT 4) Click the ‘Tweak’ button and select in green: Under the ‘Scanning Engine’: *Unload recognized processes during scanning *Scan registry for all users instead of current user only Under the ‘Cleaning Engine’: *Let Windows remove files in use at next reboot Under the Log Files: *Include basic Ad-aware SE settings in logfile *Include additional Ad-aware SE settings in logfile *Please do not check and make Green: Include Module list in logfile 5. Click on ‘Proceed’ to save the settings. 6. Click ‘Start’ *Choose:'Perform Full System Scan' *DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. 7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically. 8. If Ad-Aware SE finds bad entries in the registry or bad files, you will receive a list of what it found in the window 9. Save the log file when it asks and then click ‘finish’ 10. REBOOT to complete the removal of what Ad-Aware SE found =================================================================== Get Ewido Here: http://www.ewido.net/en/download/ # Install ewido anti-malware. # When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu." # Launch ewido, there should be a big "E" icon on your desktop, double-click it. # The program will prompt you to update; click the "OK" button # The program will now go to the main screen Update ewido: You will need to update ewido to the latest definition files. # On the left hand side of the main screen click update # Click on Start The update will start and a progress bar will show the updates being installed. After the updates are installed, exit ewido. IMPORTANT!: Once the updates are installed do the following: # If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. # Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido. # Close all open windows/programs/folders. Have nothing else open while ewido performs its scan! Scan with ewido: # Click on scanner # Click on Settings * Under "How to scan" all boxes should be selected * Under "Possibly unwanted software" all boxes should be selected * Under "What to scan" select scan every file * Click OK # Click on Complete system scan # Let the program scan the machine # If ewido finds anything, it will pop up a notification. NOTE: We have been finding some cases of false positives with the new version of Ewido, so you need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged. In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action. DO NOT check "Perform action with all infections." If you are unsure of an entry, select "none" for the time being. The Helper assisting you will see it in the log that you will post later and they will let you know if ewido needs to be run again. Save and Post Your Report: Once the scan has completed, there will be a button located on the bottom of the screen named Save report. # Click Save report # Save the report to your desktop # Exit ewido =================================================================
