I just got the dvdxcopy platinum if I click on simple, I get a message " can not load drive infromation, run drive selector application. I am not real sharp with a computer, and I do not know what they are talking about. I can not find it on the progam, then when I do advanced... a lot of times at the very end I get a error message, and no place to check it. There is no help to tell how to really use it, and I suspose to click anything besides a chapter? Sure hope some one can help.