Help - HiJack This Log / E-mail spam

Discussion in 'Windows - Virus and spyware problems' started by rmano, Mar 31, 2010.

  1. rmano

    rmano Member

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    I have apparently sent out hundreds of emails this morning, as many have bounced back to my inbox. Below is the Hijack This Log. I am not a computer whiz. Please help :)

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 9:42:24 AM, on 3/31/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
    C:\Program Files (x86)\Stardock\Impulse\Now\ImpulseNow.exe
    C:\Program Files (x86)\Java\jre6\bin\jusched.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\AVG\AVG9\avgtray.exe
    C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
    C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe
    c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
    C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
    C:\Program Files (x86)\AVG\AVG9\avgui.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe
    C:\Windows\SysWOW64\NOTEPAD.EXE
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Windows\sysWow64\SearchProtocolHost.exe
    C:\Windows\SysWOW64\DllHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\IPSBHO.DLL
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\coIEPlg.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
    O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files (x86)\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files (x86)\Download Manager\DLM.exe /windowsstart /startifwork
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
    O4 - Startup: ImpulseNow.lnk = C:\Program Files (x86)\Stardock\Impulse\Now\ImpulseNow.exe
    O4 - Global Startup: Bluetooth.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
    O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_14e7194c26fb7998\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM, Inc. - C:\SPLASH.SYS\config\DVMExportService.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_14e7194c26fb7998\STacSV64.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 14189 bytes
     
  2. 2oldGeek

    2oldGeek Active member

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    Hi rmano,

    Looks like you’re running Win 7 in the 64bit mode…..
    HJT is not compatible with x64 therefore, it looks clean, but probably not…….??
    Try this and post a Log, maybe we can find something:

    Run MalwareBytes’ Anti-malware

    Download Malwarebytes' Anti-Malware to your desktop.

    Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    Make sure that everything is checked, and click Remove Selected. <-- Don't forget this.
    • When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt


    • Please post the MBAM Log in your next reply..…


    2oG
     
  3. rmano

    rmano Member

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    Here you go, a quick scan (which I then removed the malware) and then the full scan:
    Malwarebytes' Anti-Malware 1.45
    www.malwarebytes.org

    Database version: 3938

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    3/31/2010 10:40:01 AM
    mbam-log-2010-03-31 (10-40-01).txt

    Scan type: Quick scan
    Objects scanned: 104531
    Time elapsed: 2 minute(s), 47 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 1
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)


    Malwarebytes' Anti-Malware 1.45
    www.malwarebytes.org

    Database version: 3938

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    3/31/2010 11:49:35 AM
    mbam-log-2010-03-31 (11-49-35).txt

    Scan type: Full scan (C:\|D:\|E:\|)
    Objects scanned: 305631
    Time elapsed: 1 hour(s), 1 minute(s), 54 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
     
  4. 2oldGeek

    2oldGeek Active member

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    Looks good,

    Please run a scan with SuperAntiSpyware and it should clean up any leftovers and maybe find something that was missed in your first scan:

    Vista and 7 users - to turn off UAC ( UAC = User Account Control )
    1. Click Start, and then click Control Panel.
    2. In Control Panel, click User Accounts.
    3. In the User Accounts window, click User Accounts.
    4. In the User Accounts tasks window, click Turn User Account Control on or off.
    5. If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
    6. Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK. If it is already uncheck, then you should also notice a red shield with an X in it located in your system tray. Ignore any mesages about UAC being disabled.
    7. Click Restart Now to apply the change right away. (Restart even if you did not make the above change, we need to be sure that a reboot has occurred since the first time that UAC was disabled.)
    NOTE: DO NOT CONTINUE UNTIL UAC has been disabled and you have rebooted.

    Reverse the process to turn UAC back on after completing your scans:


    Download SUPERAntispyware Free Edition (SAS)

    • Double-click the icon on your desktop to run the installer.

    • When asked to Update the program definitions, click Yes

    If you encounter any problems while downloading the updates, manually download and unzip them from HERE.

    • Next click the Preferences button.

    • Click the Scanning Control tab.

    • Under Scanner Options make sure only the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining
    o Please leave the others unchecked.


    • Click the Close button to leave the control center screen.

    • On the main screen click Scan your computer

    • On the left check the box for the drive you are scanning.

    • On the right choose Perform Complete Scan

    • Click Next to start the scan. Please be patient while it scans your computer.

    • After the scan is complete a summary box will appear. Click OK

    • Make sure everything in the white box has a check next to it, then click Next

    • It will quarantine what it found and if it asks if you want to reboot, click Yes

    • To retrieve the removal information please do the following:
    o After reboot, double-click the SUPERAntiSpyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (preferably Notepad).

    o Save the notepad file to your desktop by clicking (in notepad) File > Save As...


    • Click close and close again to exit the program.

    • Please copy and then paste the log in your next post.


    2oG
     
  5. rmano

    rmano Member

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    I don't see how to disable UAC in the User Control window. There is no box to click.
     
  6. 2oldGeek

    2oldGeek Active member

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    Sorry, my bad… I was thinking Vista instructions instead of 7… ( too dam many OS’s to keep up with, lol. )

    For Windows 7 users - to turn off UAC ( UAC = User Account Control )
    1. Click Start, and then click Control Panel.
    2. Click User Accounts
    3. In the User Accounts and Family Safety window click Change User Account Control Settings
    4. Then move the Slider all the way to the bottom to Never Notify
    5. Click OK and then Yes to the popup warning that you are turning off UAC
    6. If it is already unchecked, then you should also notice a red shield with an X in it located in your system tray. Ignore any mesages about UAC being disabled.
    7. Click Restart Now to apply the change right away. (Restart even if you did not make the above change, we need to be sure that a reboot has occurred since the first time that UAC was disabled.)
    NOTE: DO NOT CONTINUE UNTIL UAC has been disabled and you have rebooted.


    Try that : )

    2oG.
     
  7. rmano

    rmano Member

    Joined:
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    Figured it out.

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 03/31/2010 at 04:37 PM

    Application Version : 4.35.1000

    Core Rules Database Version : 4755
    Trace Rules Database Version: 2567

    Scan type : Complete Scan
    Total Scan Time : 00:34:44

    Memory items scanned : 556
    Memory threats detected : 0
    Registry items scanned : 7233
    Registry threats detected : 0
    File items scanned : 33380
    File threats detected : 67

    Adware.Tracking Cookie
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\baby@atdmt[2].txt
    C:\Users\AppData\Local\Temp\Cookies\@atdmt[2].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@ad.wsod[2].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@ads.cnn[1].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@atdmt[2].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@bs.serving-sys[2].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@doubleclick[1].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@msnportal.112.2o7[1].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@openxxx.viragemedia[1].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@revsci[1].txt
    C:\Users\AppData\Local\Temp\Low\Cookies\@serving-sys[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@adserver.adtechus[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@tribalfusion[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@cdn4.specificclick[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@apmebf[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@specificclick[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@adecn[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@media6degrees[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ads.bleepingcomputer[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ads.gmodules[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@serving-sys[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@counter.rewardsnetwork[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@tacoda[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@at.atwola[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@smartadserver[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@adbrite[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@content.yieldmanager[3].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@trvlnet.adbureau[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ads.cnn[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@247realmedia[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@2o7[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@a1.interclick[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@account.live[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ad.wsod[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ad.yieldmanager[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ads.pointroll[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@ads.undertone[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@advertising[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@atdmt[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@collective-media[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@bs.serving-sys[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@chitika[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@content.yieldmanager[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@data.coremetrics[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@doubleclick[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@fastclick[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@hospitalityebusiness.112.2o7[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@imrworldwide[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@insightexpressai[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@interclick[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@invitemedia[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@kontera[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@mediaplex[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@msnaccountservices.112.2o7[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@msnportal.112.2o7[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@oasn04.247realmedia[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@pointroll[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@questionmarket[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@realmedia[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@revsci[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@richmedia.yahoo[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@specificmedia[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@statcounter[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@trafficmp[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@traveladvertising[2].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@xiti[1].txt
    C:\Users\AppData\Roaming\Microsoft\Windows\Cookies\Low\@zedo[2].txt
     
  8. 2oldGeek

    2oldGeek Active member

    Joined:
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    Nothing really bad there just a bunch of common cookies.....

    It might be worth your time to run through the following for some basic cleaning that most users neglect:
    http://www.malwareremoval.com/tutorials/runningslowly.php

    Hope you don't have the problems, now....

    You appear to be clean of malware..

    Let me know if there is anything else I can do to help..

    2oG
     
  9. rmano

    rmano Member

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    Thanks so much for your help! I have also taken some of the steps listed for the computer clean-up file you suggested.
     
  10. 2oldGeek

    2oldGeek Active member

    Joined:
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    You're welcome...

    Keep a clean house....
    2oG
     

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