Please help. I have a trojan horse and have tried all sorts but cannot get rid of it. This is my hijackthis log: Logfile of HijackThis v1.99.1 Scan saved at 21:32:02, on 14/05/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\ewido anti-malware\ewidoctrl.exe C:\Program Files\ewido anti-malware\ewidoguard.exe C:\WINDOWS\system32\HPConfig.exe C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe C:\WINDOWS\System32\carpserv.exe C:\Program Files\HPQ\One-Touch\OneTouch.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe C:\Program Files\VoyagerTest\fts.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\System32\taskdir.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\AOL 9.0\aoltray.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLHostManager.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLServiceHost.exe c:\program files\common files\aol\1147033887\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLServiceHost.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\AOL 9.0\waol.exe C:\Program Files\AOL 9.0\shellmon.exe C:\Program Files\Common Files\AOL\aoltpspd.exe C:\Program Files\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smashingames.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=33568 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe" O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1147033887\ee\AOLHostManager.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [taskdir] C:\WINDOWS\System32\taskdir.exe O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai.net/f/248/5462...img/operations/symbizpr/xcontrol/SymDlBrg.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{62116952-1287-420D-A455-1932ED7990B1}: NameServer = 205.188.146.145 O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe Please,please help. Thanks in advance, Matt
You don't have a firewall or an antivirus on your computer. Download and install one firewall and one antivirus. These are good (free) firewalls: ZoneAlarm --> http://www.zonelabs.com Kerio--> http://www.sunbelt-software.com/Kerio.cfm Outpost-> http://www.agnitum.com These are good (free) antiviruses: AVG Antivirus --> http://www.grisoft.com Avast --> http://www.avast.com Ok, you got some infections.... Cleaning instructions: Update your Ewido, don't run a scan yet. Fix the following entries with HijackThis (run HijackThis, press "Do a system scan only", close all other windows, checkmark entries and press Fix checked): O4 - HKCU\..\Run: [taskdir] C:\WINDOWS\System32\taskdir.exe O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm Make your hidden files visible -> http://www.bleepingcomputer.com/tutorials/tutorial62.html Restart your computer to the safemode -> http://www.pchell.com/support/safemode.shtml Delete these files (if found) C:\WINDOWS\System32\taskdir.exe C:\WINDOWS\web\related.htm Scan and clean your computer with Ewido and save the log file. Restart your computer normally. Make your hidden files invisible again. Post a fresh HijackThis log and Ewido's log to here so we can see if your computer is now clean.
Thanks very much for your help. I have one all the actions you suggested. Here is my new HJT log file: Logfile of HijackThis v1.99.1 Scan saved at 21:03:06, on 16/05/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Program Files\ewido anti-malware\ewidoctrl.exe C:\Program Files\ewido anti-malware\ewidoguard.exe C:\WINDOWS\system32\HPConfig.exe C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\System32\carpserv.exe C:\Program Files\HPQ\One-Touch\OneTouch.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe C:\Program Files\VoyagerTest\fts.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\AOL 9.0\aoltray.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLHostManager.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLServiceHost.exe c:\program files\common files\aol\1147033887\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe C:\Program Files\Common Files\AOL\1147033887\ee\AOLServiceHost.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\wuauclt.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smashingames.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts...dir2.dll?s=consumer&ap=b201&c=1c02&lc=0809&ac R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=33568 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe" O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1147033887\ee\AOLHostManager.exe O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai.net/f/248/5462...img/operations/symbizpr/xcontrol/SymDlBrg.cab O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing) O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing) O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe And here is the ewido report: --------------------------------------------------------- ewido anti-malware - Scan report --------------------------------------------------------- + Created on: 20:57:20, 16/05/2006 + Report-Checksum: CBA114C4 + Scan result: C:\Documents and Settings\Matt\Cookies\matt@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned with backup C:\WINDOWS\system32\lvnwrodv.exe -> Trojan.Small : Cleaned with backup C:\WINDOWS\system32\mtliwlbz.exe -> Trojan.Small : Cleaned with backup C:\WINDOWS\system32\parad.raw.exe -> Trojan.Small : Cleaned with backup C:\WINDOWS\system32\phqghume.exe -> Trojan.Small : Cleaned with backup ::Report End Does it look any better or do I have still have things to do? Thanks again Matt
Ok, good, you're clean now But your Windows and Internet Explorer are outdated and have all kinds of vulnerabilities. Go to here and update your system -> http://update.microsoft.com/windowsupdate
hi thanks very much for your help. However, since i've conducted your recommended actions I can not access some pages on the internet. I try to access a page, it processes, it states that it has 'done' but just shows a blank white screen. This is also what occurs when I try to access the microsoft update link u posted. Has this got anything to do with the compatibility between my internet service provider and the firewall i downloaded? My ISP is aol and the firewall is the zone alarm one that you recommended. in addition i have downloaded the avast 4 anti virus and ewido. thanks for your help!!!
hi, thanks again. I've tried that link but i'm having the same problem. It's just a blank white screen. why is this happening?why does this happen for some web pages but not others? please help
Hi mdoddy. Hmm, maybe it is in the Internet Explorer settings... Try if the same thing happens with Mozilla Firefox browser -> http://www.mozilla.com Can you remember the addresses of the sites that aren't working?
hi again. thanks again. I think i was having problems with my operating system so I reinstalled it and have updated windows. I have conducted a new HJT scan. the log is: Logfile of HijackThis v1.99.1 Scan saved at 20:54:17, on 22/05/2006 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe C:\Program Files\VoyagerTest\fts.exe C:\Program Files\Common Files\AOL\ACS\AOLDial.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe C:\WINDOWS\System32\carpserv.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\AOL 9.0\aoltray.exe C:\Program Files\AOL Companion\companion.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\AOL 9.0\waol.exe C:\Program Files\AOL 9.0\shellmon.exe C:\Program Files\Common Files\AOL\aoltpspd.exe C:\HJT\HijackThis_v1.99.1.exe O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe" O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1148266476524 O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai.net/f/248/5462...img/operations/symbizpr/xcontrol/SymDlBrg.cab O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe How does this look now? I can visit those websites now
Ok fix these two entries with HijackThis: O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm Make your hidden files visible -> http://www.bleepingcomputer.com/tutorials/tutorial62.html Delete this file: C:\WINDOWS\web\related.htm Make your hidden files invisible again. Then install the Service Pack 2 update to your computer by visiting Windows Update. Your having Service Pack 1 at the moment. After you have installed SP2, reboot and go back to Windows Update and install all important updates. Windows Update -> http://windowsupdate.microsoft.com
