Hewlett-Packard 16x Internal Double-Layer DVD±RW/CD-RW Drive with LightScribe

Discussion in 'DVD / Blu-ray drives' started by madden360, Jul 6, 2006.

  1. madden360

    madden360 Member

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  2. ty533

    ty533 Member

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    i have that drive for 2 months now, the only things it does now is play cd/dvd(commercial dvd), burns cd only, and cant read my burned dvds or burn them at all, get a pioneer, nec, or some other burner.
     
  3. Chuck_IV

    Chuck_IV Member

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    Last edited: Jul 11, 2006
  4. ty533

    ty533 Member

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    hp sevice rep. say i need a credit card to send replacement, i have no credit card, so they can't help.
     
  5. madden360

    madden360 Member

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    ty533 thats a lie. you don't need a credit card. why would you need a credit card for them to send a replacement?
     
  6. Chuck_IV

    Chuck_IV Member

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    You would need a credit card for them to crossship a new one(ie. send a new one to you first, before you return the broken one). They shouldn't need one if you send them your drive first.
     
    Last edited: Jul 11, 2006
  7. ty533

    ty533 Member

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    i asked them if i can send them the drive first, then they can send the new one, but they said they can't do it, here's what she said "Serena V
    We need the credit card information as collateral. We will not charge anything to the card if the defective drive is shipped back to us within 30 days of the receipt of the replacement drive. Our call back team will call you right now for the credit card details, is it alright?"
     
  8. Chuck_IV

    Chuck_IV Member

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    I'd call back and see if you get someone else to help you. I'd explain to them that you don't have a credit card and you want to send the drive in for repair/replacenment first.
     
  9. ty533

    ty533 Member

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    after 4 a temps at dealing with them, i finlly gave up, and just order a new dvd writer nec 3550d.
     

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