HiJackThis Assistance please

tommyd13 · Apr 20, 2008

Gf tried to install a new Linksys router today and now i'm getting pop-ups, etc when i'm not even surfing. Here's my log, please assist:

tommyd13 · Apr 20, 2008

sorry-here's an updated scan:

Logfile of HijackThis v1.99.1
Scan saved at 8:52:51 PM, on 4/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\winself.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Documents and Settings\All Users\Application Data\gfypklkn\mpgngnsn.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe
C:\WINDOWS\system32\regsvr32.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Bat\X_Bat.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Tommy D\Desktop\HijackThis_v1.99.1.exe
c:\dell\E-center\gtb.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=7.0MSN&bm=ms_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
F3 - REG:win.ini: load= C:\PROGRA~1\SIMPLY~1\SIMPLY~1\CASM2ALR.EXE
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\wmsdkns.exe,
O2 - BHO: (no name) - {00000250-0320-4dd4-be4f-7566d2314352} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {13197ace-6851-45c3-a7ff-c281324d5489} - (no file)
O2 - BHO: (no name) - {15651c7c-e812-44a2-a9ac-b467a2233e7d} - (no file)
O2 - BHO: (no name) - {1a8523dc-1dd2-11b2-8f50-a0f5b7cb9b7f} - C:\WINDOWS\cfoluhqh.dll
O2 - BHO: (no name) - {4e1075f4-eec4-4a86-add7-cd5f52858c31} - (no file)
O2 - BHO: (no name) - {4e7bd74f-2b8d-469e-92c6-ce7eb590a94d} - (no file)
O2 - BHO: (no name) - {5929cd6e-2062-44a4-b2c5-2c7e78fbab38} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {5dafd089-24b1-4c5e-bd42-8ca72550717b} - (no file)
O2 - BHO: (no name) - {5fa6752a-c4a0-4222-88c2-928ae5ab4966} - (no file)
O2 - BHO: (no name) - {622cc208-b014-4fe0-801b-874a5e5e403a} - (no file)
O2 - BHO: BatBHO - {63F7460B-C831-4142-A4AA-5EC303EC4343} - C:\Program Files\Bat\Bat.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {965a592f-8efa-4250-8630-7960230792f1} - (no file)
O2 - BHO: (no name) - {9c5b2f29-1f46-4639-a6b4-828942301d3e} - (no file)
O2 - BHO: (no name) - {BFFC46AA-A012-D296-1191-A78F745578C5} - C:\WINDOWS\system32\qnm.dll
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765728274} - (no file)
O2 - BHO: (no name) - {fc3a74e5-f281-4f10-ae1e-733078684f3c} - (no file)
O2 - BHO: (no name) - {ffff0001-0002-101a-a3c9-08002b2f49fb} - (no file)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ShowLOMControl]
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [uxexuhmd] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\uxexuhmd.dll"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Startup: Bat - Auto Update.lnk = C:\Program Files\Bat\Bat.exe
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Trend Micro Security Services - {D5E1CDC8-64B9-4f8c-8155-FC3B6D6749F7} - http://tmss.trendmicro.com/dashboard/dashboard.aspx?BGCGBIJCAHHDFEBJICGJDCFABIJIHIJBBIDDI (file missing)
O9 - Extra 'Tools' menuitem: Trend Micro Security Services - {D5E1CDC8-64B9-4f8c-8155-FC3B6D6749F7} - http://tmss.trendmicro.com/dashboard/dashboard.aspx?BGCGBIJCAHHDFEBJICGJDCFABIJIHIJBBIDDI (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://www.shockwave.com/content/dinerdash2/sis/DinerDash2.1.0.0.67.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1168786403937
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://www.shockwave.com/content/burgershop/sis/GoBitGamesPlayer_v4.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://l.yimg.com/jh/games/web_games/gamehouse/frenzy/SproutLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/popcap/chuzzle/popcaploader_v6.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\winself.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Radialpoint Unicorn Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Verizon\PC Security Checkup\rpsupdaterR.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

echoreply · Apr 21, 2008

Hi,
we will use hjt first, then boot into safe mode and last: get a download to use:

start HJT, click "Do a system scan only" put a checkmark beside the items below, close all windows and click "fix checked".

F3 - REG:win.ini: load= C:\PROGRA~1\SIMPLY~1\SIMPLY~1\CASM2ALR.EXE

F2 - REG:system.ini:
UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\wmsdkns.exe,

>>>select all those that end in (no file)

O2 - BHO: (no name) - {00000250-0320-4dd4-be4f-7566d2314352} - (no file)

O2 - BHO: (no name) - {1a8523dc-1dd2-11b2-8f50-a0f5b7cb9b7f} - C:\WINDOWS\cfoluhqh.dll

O2 - BHO: BatBHO - {63F7460B-C831-4142-A4AA-5EC303EC4343} - C:\Program Files\Bat\Bat.dll

O2 - BHO: (no name) - {BFFC46AA-A012-D296-1191-A78F745578C5} - C:\WINDOWS\system32\qnm.dll

O4 - HKLM\..\Run: [ShowLOMControl]

O4 - HKLM\..\Run: [uxexuhmd] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\uxexuhmd.dll"

O4 - Startup: Bat - Auto Update.lnk = C:\Program Files\Bat\Bat.exe

next; to show all files do this:

FOr XP: on the desktop double click my computer,go to tools>folder options>view> then select "show hidden files and folders", then UNcheck "hide protected operating system files " also UNcheck "hide extensions for known file types" click apply to all folders, apply then ok

boot into safe mode, you should copy/paste the safe mode part into notepad and save it so you can read it in safe mode

to reach safe mode you would tap the f8 key during a computer restart, chose the first option from the list: safe mode.
once in safe mode;

navigate here;
C:\Documents and Settings\All Users\Application Data
see if you can find this stray .dll if so delete it;
uxexuhmd.dll

C:\Program Files\ and delete the entire>> Bat folder

C:\WINDOWS\system32 and delete>>qnm.dll
C:\WINDOWS and delete>>cfoluhqh.dll

still in safe mode:
Click Start>Run then type %temp%

Hit OK. Delete all the files you can.

click Start>Run then type %windir%\temp

hit ok. delete all the files you can

Empty your Temp folders. Go to Start > Run and type:cleanmgr. Windows will scan. When done check these 3 and press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

reboot computer normally

last:
Please download Malwarebytes' Anti-Malware to your desktop:

http://www.besttechie.net/tools/mbam-setup.exe
* Double-click mbam-setup.exe and follow the prompts to install the program.

* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

* If an update is found, it will download and install the latest version.

* Once the program has loaded, select Perform FULL SCAN, then click Scan.

* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt

post the malwarebytes log and a new hjt log please

echoreply · Apr 21, 2008

yikes i missed this service;

copy (Ctrl C) and paste (Ctrl V) the text below to Notepad. Save it as "All Files" and name it fix.bat Please save it on your desktop.

sc stop MsSecurity Updated
sc delete MsSecurity Updated
exit

Double click Fix.bat on your desktop. A window will open and close.

echoreply

tommyd13 · Oct 11, 2008

Hey Echo-
I never did get around to doing all this like I should have, but for some reason it all stopped anyway. If I run a new scan, will you run me thru this again?

tommyd13 · Oct 11, 2008

I have HJT ver.1.99.1. Where can I get a new update for starters?

cdavfrew · Oct 12, 2008

Hi tommyd13

Follow these instructions for an updated and renamed HijackThis.

Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.

Rename HijackThis(.exe) to scanner(.exe).

Next, run scanner(.exe). A window will pop up.

• Click on the button which says Main Menu, then Do a system scan and save a logfile.
• Please wait for the scan to be completed.
• After the scan has completed, a text window will pop up. Please post the contents of this window here.

This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.

NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.

Best Regards

tommyd13 · Oct 12, 2008

Thanks C!
Here ya go:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:38 PM, on 10/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\HJT\scanner.exe
c:\dell\E-center\gtb2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=7.0MSN&bm=ms_home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Trend Micro Security Services - {D5E1CDC8-64B9-4f8c-8155-FC3B6D6749F7} - http://tmss.trendmicro.com/dashboard/dashboard.aspx?BGCGBIJCAHHDFEBJICGJDCFABIJIHIJBBIDDI (file missing)
O9 - Extra 'Tools' menuitem: Trend Micro Security Services - {D5E1CDC8-64B9-4f8c-8155-FC3B6D6749F7} - http://tmss.trendmicro.com/dashboard/dashboard.aspx?BGCGBIJCAHHDFEBJICGJDCFABIJIHIJBBIDDI (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://www.shockwave.com/content/dinerdash2/sis/DinerDash2.1.0.0.67.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1168786403937
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://www.shockwave.com/content/burgershop/sis/GoBitGamesPlayer_v4.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://l.yimg.com/jh/games/web_games/gamehouse/frenzy/SproutLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/popcap/chuzzle/popcaploader_v6.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: MsSecurity Updated (MsSecurity1.209.4) - Unknown owner - C:\WINDOWS\winself.exe (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Radialpoint Unicorn Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Verizon\PC Security Checkup\rpsupdaterR.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9662 bytes

cdavfrew · Oct 12, 2008

Hey tommyd13

Your log looks clean. Any more problems?

Best Regards

tommyd13 · Oct 13, 2008

Well, thank you. Should I now DL Malwarebytes as said above?

Also, I guess while I'm at it, mind checking the GF's log as well....?
Hope it's ok too. She went to some restaurant website last night and ever since.....
Here:

Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\algg.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\vpc32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.cliu.org/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - C:\Program Files\Zango\bin\10.3.75.0\HostIE.dll (file missing)
O2 - BHO: 311496 helper - {95325092-62FC-473B-B32A-AE613278855B} - C:\WINDOWS\system32\311496\311496.dll
O2 - BHO: VirRLWarningBHO Class - {A81EBFD7-0FA3-41ec-B60D-6DAE78B4D31A} - C:\Program Files\VirRL2009\VirRLWarning.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: (no name) - {BE1A344F-9FF5-4024-949B-52205E6DB2D0} - C:\Program Files\Applications\iebt.dll (file missing)
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O3 - Toolbar: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - C:\Program Files\Zango\bin\10.3.75.0\HostIE.dll (file missing)
O3 - Toolbar: Internet Service - {144A6B24-0EBC-4D89-BF09-A06A718E57B5} - C:\Program Files\Applications\iebr.dll (file missing)
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [wblogon] C:\WINDOWS\system32\algg.exe
O4 - HKLM\..\Policies\Explorer\Run: [smile] C:\Program Files\Applications\wcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [start] C:\Program Files\Applications\iebtm.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolsupdate.com/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolsupdate.com/redirect.php (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=smb&pf=laptop
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O20 - AppInit_DLLs: APSHook.dll
O20 - Winlogon Notify: OneCard - C:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
O22 - SharedTaskScheduler: euphuize - {da75fab1-136e-4ead-834d-0e04fbd6edc1} - C:\WINDOWS\system32\eivrbsi.dll
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

--
End of file - 13926 bytes

cdavfrew · Oct 14, 2008

Hey tommyd13

You can keep Malwarebytes if you want. It is a good antispyware scanner.

Follow these instructions for you girlfriend's computer:

Please download Superantispyware Free and install it. Follow the prompts and reboot if required.

Launch Superantispyware Free either by running C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.exe or right-click on the SuperAntispyware icon in your task bar (it looks like a bug) and click on Scan for Spyware, Adware, Malware...

Configuring SuperAntispyware

• Click on Preferences.
• In the tab General and Startup, make sure the box Start SuperAntispyware when Windows starts is unchecked. This will prevent SuperAntispyware from starting everytime, because it may interfere with other fixes that may be run.
• Navigate to the tab Scanning Control.
• Make sure only these boxes are checked:
Code:
Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining
Scan Alternate Data Streams
Use Kernel Direct File Access (recommended)
Use Kernel Direct Registry Access (recommended)
Use Direct Disk Access (recommended)
• Click on Close.

Updating SuperAntispyware

• At the main window, click on Check for Updates....
• Wait for SuperAntispyware to be fully updated.

Scanning Time

• Boot into safe mode by repeatedly pressing the F8 key after you press the power button. If safe mode does not work, tell me and do the scan in normal mode.
• Launch SuperAntispyware.
• At the main window, click on Scan your Computer....
• Make sure all drives (excluding CD drives) are checked, select Perform Complete Scan, and then click on Next.
• Wait for the scan to complete, and then click on Next>. This will quarantine and remove all detected items.
• Reboot your computer.

Post A Log

• Launch SuperAntispyware
• Click on Preferences
• Navigate to the tab Statistics/Logs.
• Choose the latest scan log, and the click on View Log....
• Copy and paste the contents of the log here in your next post.

Also tell me what problems/symptoms she has.

Best Regards

tommyd13 · Oct 14, 2008

C-she had a late job tonight, but she did it when she got home with the laptop. As soon as she scanned then restarted she said it was gone. She will do the follo-up scan and I will post the results, unless you no longer need me too....

BTW-was there no way to fix the problem by checking one of the items above and deleting it? Just curious.

cdavfrew · Oct 14, 2008

Hey tommyd13

There is no way to fix a malware infection simply by fixing the HijackThis log. HijackThis only shows settings that may have been configured by the malware, not the malware itself.

I'll wait for the log

Best Regards

tommyd13 · Oct 14, 2008

She already sent me the log. She had some Virusresponselab2009 showing up. he anti-spyware on the shield would flash on the taskbar when started. She said it's gone now. Wish I knew how to fix computers-I know cars. Thank you for all the help! Here's the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/14/2008 at 11:04 PM

Application Version : 4.21.1004

Core Rules Database Version : 3597
Trace Rules Database Version: 1584

Scan type : Complete Scan
Total Scan Time : 00:55:38

Memory items scanned : 292
Memory threats detected : 1
Registry items scanned : 6618
Registry threats detected : 75
File items scanned : 114006
File threats detected : 32

Trojan.Dropper/Gen
C:\WINDOWS\SYSTEM32\EIVRBSI.DLL
C:\WINDOWS\SYSTEM32\EIVRBSI.DLL
HKLM\Software\Classes\CLSID\{da75fab1-136e-4ead-834d-0e04fbd6edc1}
HKCR\CLSID\{DA75FAB1-136E-4EAD-834D-0E04FBD6EDC1}
HKCR\CLSID\{DA75FAB1-136E-4EAD-834D-0E04FBD6EDC1}\InProcServer32
HKCR\CLSID\{DA75FAB1-136E-4EAD-834D-0E04FBD6EDC1}\InProcServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{da75fab1-136e-4ead-834d-0e04fbd6edc1}

Trojan.FakeAlert-IEBT
HKLM\Software\Classes\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}\Implemented Categories
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}\Implemented Categories\{00021493-0000-0000-C000-000000000046}
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}\InprocServer32
HKCR\CLSID\{144A6B24-0EBC-4D89-BF09-A06A718E57B5}\InprocServer32#ThreadingModel
C:\PROGRAM FILES\APPLICATIONS\IEBR.DLL
HKLM\Software\Classes\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}
HKCR\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}
HKCR\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}#www
HKCR\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}\InprocServer32
HKCR\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}\InprocServer32#ThreadingModel
C:\PROGRAM FILES\APPLICATIONS\IEBT.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{144A6B24-0EBC-4D89-BF09-A06A718E57B5}
HKU\S-1-5-21-690085434-1095390127-1309408893-1005\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{144A6B24-0EBC-4D89-BF09-A06A718E57B5}
HKCR\CLSID\{BE1A344F-9FF5-4024-949B-52205E6DB2D0}
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP158\A0026700.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP159\A0026704.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP159\A0026711.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP160\A0026715.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP161\A0026728.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP161\A0026734.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP161\A0026741.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP164\A0026752.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP164\A0026760.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP164\A0026770.DLL

Adware.HotBar/SpamBlockerUtility (Low Risk)
HKLM\Software\Classes\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Control
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Implemented Categories
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Implemented Categories\{00021494-0000-0000-C000-000000000046}
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\InprocServer32
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\InprocServer32#ThreadingModel
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Instance
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Instance#CLSID
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Instance\InitPropertyBag
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Instance\InitPropertyBag#Url
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\MiscStatus
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\MiscStatus\1
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\ProgID
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Programmable
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\ToolboxBitmap32
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\TypeLib
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\Version
HKCR\CLSID\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}\VersionIndependentProgID
HKCR\HBMain.CommBand.1
HKCR\HBMain.CommBand
HKCR\TypeLib\{A57470DE-14C7-4FCD-9D4C-E5711F24F0ED}
C:\PROGRAM FILES\ZANGO\BIN\10.3.75.0\HOSTIE.DLL
HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}
HKU\S-1-5-21-690085434-1095390127-1309408893-1005\Software\Microsoft\Internet Explorer\Explorer Bars\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358}

Adware.Zango Toolbar/Hb
HKLM\Software\Classes\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\InprocServer32
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\InprocServer32#ThreadingModel
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\ProgID
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\Programmable
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\TypeLib
HKCR\CLSID\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}\VersionIndependentProgID
HKCR\HostIE.Bho.1
HKCR\HostIE.Bho
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{90B8B761-DF2B-48AC-BBE0-BCC03A819B3B}

Adware.E404 Helper/Variant-AG
HKLM\Software\Classes\CLSID\{95325092-62FC-473B-B32A-AE613278855B}
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\InprocServer32
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\InprocServer32#ThreadingModel
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\ProgID
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\Programmable
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\TypeLib
HKCR\CLSID\{95325092-62FC-473B-B32A-AE613278855B}\VersionIndependentProgID
HKCR\w123.w123mgr.1
HKCR\w123.w123mgr.1\CLSID
HKCR\w123.w123mgr
HKCR\w123.w123mgr\CLSID
HKCR\w123.w123mgr\CurVer
HKCR\TypeLib\{E63648F7-3933-440E-AAAA-A8584DD7B7EB}
C:\WINDOWS\SYSTEM32\311496\311496.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95325092-62FC-473B-B32A-AE613278855B}

Adware.180solutions/Seekmo/Zango
C:\PROGRAM FILES\MOZILLA FIREFOX\PLUGINS\NPCLNTAX_ZANGOSA.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP150\A0026182.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026240.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026249.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026252.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026253.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026255.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026257.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026258.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026260.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026262.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026263.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP151\A0026264.DLL

Trojan.Unclassified-Packed/Suspicious
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP164\A0026785.DLL

Rogue.FakeAlert
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP164\A0026789.DLL

Adware.E404 Helper/w123
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP165\A0026814.DLL

Adware.E404 Helper/Dropper
C:\SYSTEM VOLUME INFORMATION\_RESTORE{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP165\A0026817.EXE

cdavfrew · Oct 14, 2008

Hey tommyd13

Wonderful. Now ask her to follow these instructions:

Now, please download ComboFix.
With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.

Please disable all security programs, such as antiviruses, antispywares, and firewalls.
Also disable your internet connection.

• Run Combo-Fix.exe and follow the prompts.
**Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.
• Wait for the scan to be completed.
• If it requires a reboot, please do it.
• After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

Do not click on the ComoboFix window, as it may cause it to stall.

Also post a new HijackThis log.

Best Regards

tommyd13 · Oct 14, 2008

Long day for her. She just fell asleep. I will have her do it tomorrow-I choose not to touch her work laptop. Please check back tomorrow. Appreciate it thus far.
GN!

tommyd13 · Nov 23, 2008

Hey guys/gals, I'm attaching a Hi-JackThis log. The gf was having problems with her laptop and didn't listen when I told her what you guys told me to do last time. So, if you could take a look at this and maybe tell me what other anti-virus/spyware programs she should use are, that would be great. Oh, mainly she has been having problems with wireless internet connection(mine is fine)and some VirusResponseLab thing that she finds.
I know I'm asking this of you again, but I'm going to do this myself this time so it is done. Period.
Thank you!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:54:36 PM, on 11/23/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\PDF Complete\pdfsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://windiwsfsearch.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://windiwsfsearch.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://windiwsfsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://windiwsfsearch.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.cliu.org/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKLM\..\Policies\Explorer\Run: [smile] C:\Program Files\Applications\wcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [start] C:\Program Files\Applications\iebtm.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=smb&pf=laptop
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: APSHook.dll,avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: OneCard - C:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

--
End of file - 13469 bytes

cdavfrew · Nov 23, 2008

Hey tommyd13

Simply follow the instructions for Malwarebytes, and then follow these instructions:

Now, please download ComboFix.
With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it. Save it to your Desktop.

Please disable all security programs, such as antiviruses, antispywares, and firewalls.

• Run Combo-Fix.exe and follow the prompts.
• Accept the End-User License Agreement.
• Allow the Recovery Console to be installed.
• When you see the window below, click on Yes.

• When the Recovery Console has been installed, click on Yes to start the scan.

**Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.
• Wait for the scan to be fully completed.
• If it requires a reboot, please do so.
• After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

Do not click on the ComoboFix window, as it may cause it to stall.

Best Regards

tommyd13 · Dec 1, 2008

hectic times lately. Here is a scan from ComboFix:

ComboFix 08-12-01.01 - Staff 2008-12-01 22:06:03.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.249 [GMT -5:00]
Running from: c:\documents and settings\Staff\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Staff\My Documents\My Pictures\My Pictures.url
c:\documents and settings\Staff\My Documents\My Videos\My Video.url
c:\program files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
c:\windows\system32\x64
E:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2008-11-02 to 2008-12-02 )))))))))))))))))))))))))))))))
.

2008-11-23 14:06 . 2008-11-24 07:23 <DIR> d-------- c:\program files\Spybot - Search & Destroy
2008-11-23 14:06 . 2008-11-24 07:26 <DIR> d-------- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2008-11-17 13:33 . 2008-11-17 13:33 <DIR> d--h----- C:\$AVG8.VAULT$
2008-11-15 12:14 . 2008-12-01 21:23 <DIR> d-------- c:\windows\system32\drivers\Avg
2008-11-15 12:14 . 2008-11-15 12:14 <DIR> d-------- c:\program files\AVG
2008-11-15 12:14 . 2008-11-20 20:45 <DIR> d-------- c:\documents and settings\Staff\Application Data\AVGTOOLBAR
2008-11-15 12:14 . 2008-11-15 12:14 <DIR> d-------- c:\documents and settings\All Users\Application Data\avg8
2008-11-15 12:14 . 2008-11-18 22:12 98,440 --a------ c:\windows\system32\drivers\avgldx86.sys
2008-11-15 12:14 . 2008-11-18 22:13 90,632 --a------ c:\windows\system32\drivers\avgtdix.sys
2008-11-15 12:14 . 2008-11-18 22:12 12,936 --a------ c:\windows\system32\drivers\avgrkx86.sys
2008-11-15 12:14 . 2008-11-18 22:12 10,520 --a------ c:\windows\system32\avgrsstx.dll
2008-11-13 15:14 . 2008-09-04 12:15 1,106,944 --------- c:\windows\system32\dllcache\msxml3.dll
2008-11-13 15:14 . 2008-10-24 06:21 455,296 --------- c:\windows\system32\dllcache\mrxsmb.sys
2008-11-13 13:14 . 2008-11-13 13:14 0 --a------ C:\LOG2DA.tmp
2008-11-03 12:46 . 2008-11-03 12:46 0 --a------ C:\LOG2C6.tmp
2008-11-02 20:05 . 2008-11-02 20:05 <DIR> d-------- c:\program files\Netflix

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-23 18:39 --------- d-----w c:\program files\SUPERAntiSpyware
2008-11-23 16:19 --------- d-----w c:\program files\Common Files\Symantec Shared
2008-11-21 01:56 --------- d-----w c:\program files\Coupons
2008-11-21 01:56 --------- d-----w c:\program files\Common Files\Wise Installation Wizard
2008-11-21 01:55 --------- d-----w c:\documents and settings\All Users\Application Data\Lavasoft
2008-11-13 18:23 --------- d-----w c:\documents and settings\Staff\Application Data\U3
2008-10-25 22:10 --------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2008-10-24 11:21 455,296 ----a-w c:\windows\system32\drivers\mrxsmb.sys
2008-10-15 00:56 --------- d-----w c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2008-10-15 00:55 --------- d-----w c:\documents and settings\Staff\Application Data\SUPERAntiSpyware.com
2008-10-14 03:15 --------- d-----w c:\program files\Java
2008-10-14 02:31 --------- d-----w c:\program files\Trend Micro
2008-10-13 20:17 --------- d-----w c:\program files\Windows Defender
2008-09-14 00:16 61,224 ----a-w c:\documents and settings\Staff\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-04-19 484904]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-06-05 68856]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2008-09-16 1833296]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"UserFaultCheck"="c:\windows\system32\dumprep 0 -u" [X]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-05 872448]
"PDF Complete"="c:\program files\PDF Complete\pdfsty.exe" [2007-05-08 331552]
"PTHOSTTR"="c:\program files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE" [2007-01-09 145184]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-01-12 827392]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-05-18 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-05-18 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-05-18 138008]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-05-11 472632]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-05-02 163840]
"CognizanceTS"="c:\progra~1\HEWLET~1\IAM\Bin\ASTSVCC.dll" [2003-12-22 17920]
"Recguard"="c:\windows\Sminst\Recguard.exe" [2005-12-20 1187840]
"Reminder"="c:\windows\Creator\Remind_XP.exe" [2006-03-09 806912]
"Scheduler"="c:\windows\SMINST\Scheduler.exe" [2006-10-09 697976]
"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2005-09-24 49152]
"Cpqset"="c:\program files\Hewlett-Packard\Default Settings\cpqset.exe" [2007-05-03 57344]
"WatchDog"="c:\program files\InterVideo\DVD Check\DVDCheck.exe" [2007-05-23 192512]
"AccelerometerSysTrayApplet"="c:\windows\system32\AccelerometerSt.exe" [2007-01-24 124928]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-03-24 53408]
"vptray"="c:\progra~1\SYMANT~1\SYMANT~2\VPTray.exe" [2006-06-15 124656]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-06-10 413696]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2008-11-28 1261336]
"MsmqIntCert"="mqrt.dll" [2008-04-13 c:\windows\system32\mqrt.dll]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2006-10-26 434528]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-02-06 561213]
DVD Check.lnk - c:\program files\InterVideo\DVD Check\DVDCheck.exe [2007-11-12 192512]
HP Digital Imaging Monitor.lnk - c:\program files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe [2005-09-24 282624]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2008-07-23 15:28 352256 c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=APSHook.dll,avgrsstx.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Notification Packages REG_MULTI_SZ SbHpNp scecli ASWLNPkg

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"FirewallDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\mqsvc.exe"=
"c:\\WINDOWS\\SMINST\\Scheduler.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\Drivers\avgrkx86.sys [2008-11-15 12936]
R0 SafeBoot;SafeBoot;c:\windows\system32\drivers\SafeBoot.sys [2007-04-22 100095]
R0 SbAlg;SbAlg;c:\windows\system32\drivers\SbAlg.sys [2006-10-09 44720]
R0 SbFsLock;SbFsLock;c:\windows\system32\drivers\SbFsLock.sys [2007-03-29 13696]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\Drivers\avgldx86.sys [2008-11-15 98440]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\Drivers\avgtdix.sys [2008-11-15 90632]
R1 RsvLock;RsvLock;c:\windows\system32\drivers\RsvLock.sys [2007-04-22 5808]
R2 ASChannel;Local Communication Channel;c:\windows\System32\svchost.exe -k Cognizance [2004-08-04 14336]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2008-11-15 231704]
R2 HpFkCryptService;Drive Encryption Service;"c:\program files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe" [2007-04-22 221184]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService [2007-10-03 540448]
R3 IFXTPM;IFXTPM;c:\windows\system32\DRIVERS\IFXTPM.SYS [2006-09-19 36608]
S2 ASBroker;Logon Session Broker;c:\windows\System32\svchost.exe -k Cognizance [2004-08-04 14336]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
Cognizance REG_MULTI_SZ ASBroker ASChannel

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{063e780a-dbca-11dc-b38d-001cbf3ba49e}]
\Shell\AutoRun\command - f:\jdsecure\Windows\JDSecure31.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{27f25b6c-91fe-11dc-b33b-001cbf3ba49e}]
\Shell\AutoRun\command - F:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{27f25b6d-91fe-11dc-b33b-001cbf3ba49e}]
\Shell\AutoRun\command - G:\setupSNK.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{9bf7e014-36ee-11dd-b3e4-001a4b74a3b0}]
\Shell\AutoRun\command - H:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{be96bcd4-0576-11dd-b3b2-001cbf3ba49e}]
\Shell\AutoRun\command - H:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{f28ee604-9e85-11dc-b34f-001a4b74a3b0}]
\Shell\AutoRun\command - H:\LaunchU3.exe -a

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
"c:\program files\Common Files\LightScribe\LSRunOnce.exe"
.
Contents of the 'Scheduled Tasks' folder

2008-12-02 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 18:20]
.
.
------- Supplementary Scan -------
.
FireFox -: Profile - c:\documents and settings\Staff\Application Data\Mozilla\Firefox\Profiles\erah9ku1.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://webmail.verizon.net/signin/timeout.jsp
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-01 22:11:29
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
Cpqset = c:\program files\Hewlett-Packard\Default Settings\cpqset.exe????????T??????????????|?M?|?????M?|&?@

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\pdfcDispatcher]
"ImagePath"="c:\program files\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(836)
c:\program files\SUPERAntiSpyware\SASWINLO.dll

- - - - - - - > 'lsass.exe'(896)
c:\windows\SbHpNp.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Windows Defender\MsMpEng.exe
c:\program files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\ccProxy.exe
c:\program files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
c:\program files\Common Files\Symantec Shared\SNDSrvc.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\windows\system32\msdtc.exe
c:\program files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
c:\program files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\progra~1\AVG\AVG8\avgam.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\PDF Complete\pdfsvc.exe
c:\program files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
c:\program files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
c:\windows\system32\mqsvc.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Hewlett-Packard\Shared\hpqWmiEx.exe
c:\windows\system32\mqtgsvc.exe
c:\windows\system32\scardsvr.exe
c:\program files\Symantec Client Security\Symantec AntiVirus\DoScan.exe
c:\program files\Hewlett-Packard\Shared\HpqToaster.exe
c:\program files\Hewlett-Packard\Digital Imaging\bin\hpqste08.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\program files\AVG\AVG8\avgrsx.exe
.
**************************************************************************
.
Completion time: 2008-12-01 22:16:53 - machine was rebooted
ComboFix-quarantined-files.txt 2008-12-02 03:16:35

Pre-Run: 50,307,715,072 bytes free
Post-Run: 50,700,910,592 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

222 --- E O F --- 2008-12-01 19:23:56

cdavfrew · Dec 2, 2008

Hey tommyd13

Does her computer have any more problems?

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

Please upload this file:
C:\windows\SbHpNp.dll
to http://www.virustotal.com/ and post the results here.

Best Regards

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