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hp and dell website accounts

Discussion in 'All other topics' started by rtrg, Jun 21, 2020.

  1. rtrg

    rtrg Regular member

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    I am coming here because neither dell or hp will allow me to log in nor create a new account nor can I find my existing account to log in from or delete and create a new one. none of my 2 emails work or various associated passwords. can anyone here help me find and delete my accounts? steps to do that please.
     
  2. ps355528

    ps355528 Regular member

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    so let me think.. you are trying to access your old account using saved info?.. your old registered emails and all that jazz? .. but when you try to make a new account using the old details it's saying "email/username exists" ??. correct??

    have you double checked your caps lock key???
     
  3. rtrg

    rtrg Regular member

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    yes I have tried it locked and unlocked no help and all password combinations and emails I have used in the past. both systems simply reject all attempts and I cannot find a way to delete my existing account and create a new one. the systems will probably not allow me to because I don not nor will I create a third email just for the privledge of posting questions. any help welcome.
     
  4. ps355528

    ps355528 Regular member

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    what's probably happened is.. they have done a complete upgrade of their systems since last time you logged in on either account..

    (happened to me on a .vn tech site a few weeks back) so while your old account exists in the database it no longer actually exists on the forum..

    best thing to do is try to get hold of a site admin (admin@whatever) and explain the situation to them as both are legit commercial companies

    btw.. protonmail do throwaway emails.. have one myself for just such purposes..
     

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