Hello, all. First, let me apologize if this has been asked previously, I used 'search' and didn't seem to come up with anything. OK...last week I bought a new HP 740i dvd writer to replace my old Samsung, which would only burn data files to DVD+RW...no movie files, just data, and only to +RW. I've installed the HP writer as the master drive, my Samsung DVD-ROM being the slave. The HP drive will read cd-r's like normal, and will burn a cd-r with no problems whatsever. When I try to use a DVD, nothing happens...regardless of whether it's an original DVD or a blank. Since my old burner acted the same way near the end of it's life, I figured that it must be Windows related. I completely wiped my hard drive and started from scratch. First, Nero told me that I had a problem with the ASPI drivers, so I updated those using forceASPI. After I updated the ASPI, I inserted a blank Memorex DVD+R, and after about 3 minutes, the pc indicated that there was blank media...awesome! The problem is, it's only recognized the disc about 2 times out of the 15 times I've tried, and it has not recognized the original DVD once (The Office UK version). This actually leads me to believe that I'm on the right track, with the ASPI drivers, because it's at least starting to recognize media. Sorry this is so long winded, guys. I completely wasted my weekend in front of the computer trying everything I can think of. I don't think the drive is messed up, because my old Samsung acted the same way. Thanks in advance for any help that you guys can offer. Here is the info that Nero infotool gives (and a blank DVD is in the writer as I ran this test) : Nero InfoTool 3.02 Drive Information ------------------ Drive : HP DVD Writer 740b Type : DVD±R/RW DL Recorder Firmware Version : FF24 Buffer Size : 2 MB Date : 05-07-15 Serial Number : 4827<>;$ Vendor Specific : 05/07/15 Drive Letter : D:\ Location : 1:0 Mechanism : Tray Read Speed : 40 X Write Speed : 40 X Read CD Text : Yes Return C2 Pointers : No Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : Yes Read DVD-RW : Yes Read DVD+R : Yes Read DVD+RW : Yes Read DVD+R DL : Yes Read BD-ROM : No Read BD-R : No Read BD-RE : No Read Digital Audio : Yes Read CD+G : No Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : Yes Write DVD-RW : Yes Write DVD-R DL : Yes Write DVD+R : Yes Write DVD+RW : Yes Write DVD+R DL : Yes Write DVD-RAM : No Write BD-R : No Write BD-RE : No Buffer Underrun Protection : Yes Mount Rainier : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Region Protection Control : RPC II Region : 1 Changes User : 4 Changes Vendor : 4 Disc Information (D:\) ------------------- Type : - no disc inserted - Drive Information ------------------ Drive : SAMSUNG DVD-ROM SD-616T Type : DVD-ROM Drive Firmware Version : F300 Buffer Size : 512 KB Date : ? Serial Number Vendor Specific : TGM Drive Letter : E:\ Location : 1:1 Mechanism : Tray Read Speed : 48 X Write Speed : n/a Read CD Text : Yes Return C2 Pointers : No Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : Yes Read DVD-RW : Yes Read DVD+R : No Read DVD+RW : No Read DVD+R DL : No Read BD-ROM : No Read BD-R : No Read BD-RE : No Read Digital Audio : Yes Read CD+G : Yes Read VideoCD : Yes Write CD-R : No Write CD-RW : No Write DVD-R : No Write DVD-RW : No Write DVD-R DL : No Write DVD+R : No Write DVD+RW : No Write DVD+R DL : No Write DVD-RAM : No Write BD-R : No Write BD-RE : No Buffer Underrun Protection : No Mount Rainier : No Modes : n/a Region Protection Control : RPC II Region : 1 Changes User : 4 Changes Vendor : 4 Disc Information (E:\) ------------------- Type : DVD Video Capacity : 7.48 GB Layers : 2 Version : 1 Disc Size : 12 cm Video Format : NTSC 16:9 (Mpeg 2, 720x480) Region(s) : 1 Play Time : 29 minutes (00:29:16) File System : ISO9660, UDF Title : THE_OFFICE_SERIES_2 Date : 17 February 2004 Publisher : n/a Application : n/a Interface Information --------------------- Adapter 1 --------- Description : Primary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Description : IDE/ATAPI Port Driver Attached Devices Description : Master: WDC WD800AB-00CBA1 Type : Disk Drive DMA : On Adapter 2 --------- Description : Secondary IDE Channel Driver Description : System32\DRIVERS\atapi.sys Company : Microsoft Corporation Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Description : IDE/ATAPI Port Driver Attached Devices Description : Master: HP DVD Writer 740b Type : CD-Rom Drive DMA : On Autorun : On Description : Slave: SAMSUNG DVD-ROM SD-616T Type : CD-Rom Drive DMA : On Autorun : On Software Information -------------------- Operating System : Windows XP Home Edition (5.01.2600 Service Pack 2) DirectX : DirectX 9.0c Description : Nero Burning ROM Version : 6, 6, 0, 16 Company : Ahead Software AG Version Check : Ok Description : Nero StartSmart Version : 2, 0, 0, 26 Company : Ahead Software AG Description : NeroVision Version : 3,1,0,16 Company : Nero AG Description : Cover Designer Version : 2, 3, 0, 46 Company : Nero AG Description : Nero BackItUp Application Version : 1, 2, 0, 54 Company : Ahead Software AG Description : PowerDVD Version : 4.00.1404 Company : CyberLink Corp. Hardware Information -------------------- CPU : AMD Athlon XP 1666 MHz Bus Speed : 133 MHz Motherboard : xxxxxxx System : eMachines, L7VMM2 BIOS : Phoenix 6.00 PG Memory : 256 MB (60ns) Sound : Avance AC97 Audio Video : S3 Graphics ProSavageDDR Driver Information ------------------ Driver : Abiosdsk Description : n/a Version : n/a Company : n/a Driver : abp480n5 Description : n/a Version : n/a Company : n/a Driver : ACPI Description : ACPI Driver for NT Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ACPIEC Description : ACPI Embedded Controller Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : adpu160m Description : n/a Version : n/a Company : n/a Driver : aec Description : Microsoft Acoustic Echo Canceller Version : 5.1.2601.2078 Company : Microsoft Corporation Driver : Aha154x Description : n/a Version : n/a Company : n/a Driver : aic78u2 Description : n/a Version : n/a Company : n/a Driver : aic78xx Description : n/a Version : n/a Company : n/a Driver : ALCXWDM Description : Avance AC'97 Audio Driver (WDM) Version : 5.10.3910 Company : Avance Logic, Inc. Driver : AliIde Description : n/a Version : n/a Company : n/a Driver : AmdK7 Description : Processor Device Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : amsint Description : n/a Version : n/a Company : n/a Driver : asc Description : n/a Version : n/a Company : n/a Driver : asc3350p Description : n/a Version : n/a Company : n/a Driver : asc3550 Description : n/a Version : n/a Company : n/a Driver : Aspi32 Description : ASPI for WIN32 Kernel Driver Version : 4.60 (1021) Company : Adaptec Driver : AsyncMac Description : MS Remote Access serial network driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : atapi Description : IDE/ATAPI Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Atdisk Description : n/a Version : n/a Company : n/a Driver : Atmarpc Description : IP/ATM Arp Client Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : audstub Description : AudStub Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : basic2 Description : n/a Version : n/a Company : n/a Driver : cbidf2k Description : CardBus/PCMCIA IDE Miniport Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : cd20xrnt Description : n/a Version : n/a Company : n/a Driver : Cdaudio Description : CD-ROM Audio Filter Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : Cdfs Description : CD-ROM File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Cdrom Description : SCSI CD-ROM Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Changer Description : n/a Version : n/a Company : n/a Driver : CmdIde Description : n/a Version : n/a Company : n/a Driver : Cpqarray Description : n/a Version : n/a Company : n/a Driver : dac960nt Description : n/a Version : n/a Company : n/a Driver : Disk Description : PnP Disk Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : dmboot Description : NT Disk Manager Startup Driver Version : 2600.2180.503.0 Company : Microsoft Corp., Veritas Software Driver : dmio Description : NT Disk Manager I/O Driver Version : 2600.2180.503.0 Company : Microsoft Corp., Veritas Software Driver : dmload Description : NT Disk Manager Startup Driver Version : 2600.0.503.0 Company : Microsoft Corp., Veritas Software. Driver : DMusic Description : Microsoft Kernel DLS Synthesizer Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : dpti2o Description : n/a Version : n/a Company : n/a Driver : drmkaud Description : Microsoft Kernel DRM Audio Descrambler Filter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : dvd43llh Description : dvd43llh.sys Version : 3.5.000 Company : RIF Driver : Fastfat Description : Fast FAT File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Fdc Description : Floppy Disk Controller Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : FileDisk Description : FileDisk Virtual Disk Driver Version : 2.0 Company : iolo technologies, LLC (based on original work by Bo Brantén) Driver : Flpydisk Description : Floppy Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : FltMgr Description : Microsoft Filesystem Filter Manager Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Ftdisk Description : FT Disk Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : GEARAspiWDM Description : CDRom Class Filter Driver Version : 2.0.4.3 Company : GEAR Software Inc. Driver : Gpc Description : n/a Version : n/a Company : n/a Driver : hpn Description : n/a Version : n/a Company : n/a Driver : hpt3xx Description : n/a Version : n/a Company : n/a Driver : HSFHWBS2 Description : HSF_HWB2 WDM driver Version : 5.03.03.00 Company : Conexant Systems Driver : HSF_DP Description : HSF_DP driver Version : 5.03.03.00 Company : Conexant Systems Driver : hsf_msft Description : WinACHSF driver Version : 3.05.12.06 Company : Conexant Driver : HTTP Description : HTTP Protocol Stack Version : 5.1.2600.2525 (xpsp_sp2_gdr.040919-1056) Company : Microsoft Corporation Driver : i2omgmt Description : n/a Version : n/a Company : n/a Driver : i2omp Description : n/a Version : n/a Company : n/a Driver : i8042prt Description : i8042 Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Imapi Description : IMAPI Kernel Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ini910u Description : n/a Version : n/a Company : n/a Driver : IntelIde Description : n/a Version : n/a Company : n/a Driver : ip6fw Description : IPv6 Windows Firewall Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IpFilterDriver Description : n/a Version : n/a Company : n/a Driver : IpInIp Description : IP in IP Encapsulation Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IpNat Description : IP Network Address Translator Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056) Company : Microsoft Corporation Driver : IPSec Description : IPSec Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : IRENUM Description : Infra-Red Bus Enumerator Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : isapnp Description : PNP ISA Bus Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : Kl1 Description : Kaspersky Anti-Hacker Only Driver Version : 5.0.390.0 Company : Kaspersky Lab Driver : Klif Description : spuper-ptor Version : 6.12.10.147 Company : Kaspersky Labs Driver : Klmc Description : Kaspersky Anti-Virus Mail Checker Proxy Version : 5.0.390.1 Company : Kaspersky Lab Driver : Klpf Description : klpf Version : 2, 0, 0, 13 Company : KL Driver : Klpid Description : klpid Version : 2, 0, 0, 12 Company : KL Driver : kmixer Description : Kernel Mode Audio Mixer Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : lbrtfdc Description : n/a Version : n/a Company : n/a Driver : mdmxsdk Description : Diagnostic Interface DRIVER Version : 101.001 Company : Conexant Driver : Modem Description : Modem Device Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : mraid35x Description : n/a Version : n/a Company : n/a Driver : MRxDAV Description : Windows NT WebDav Minirdr Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : MSKSSRV Description : MS KS Server Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : MSPCLOCK Description : MS Proxy Clock Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : MSPQM Description : MS Proxy Quality Manager Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : mssmbios Description : System Management BIOS Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : NdisTapi Description : NDIS 3.0 connection wrapper driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : Ndisuio Description : NDIS User mode I/O Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : NdisWan Description : MS PPP Framing Driver (Strong Encryption) Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Npfs Description : NPFS Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Ntfs Description : NT File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : NwlnkFlt Description : NWLINK2 Traffic Filter Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : NwlnkFwd Description : NWLINK2 Forwarder Driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : Parport Description : Parallel Port Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : PartMgr Description : Partition Manager Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : ParVdm Description : VDM Parallel Driver Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : PCI Description : NT Plug and Play PCI Enumerator Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : PCIDump Description : n/a Version : n/a Company : n/a Driver : PCIIde Description : n/a Version : n/a Company : n/a Driver : Pcmcia Description : PCMCIA Bus Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Pcouffin Description : Patin-Couffin low level access layer for CD devices Version : 1.35 Company : VSO Software Driver : PDCOMP Description : n/a Version : n/a Company : n/a Driver : PDFRAME Description : n/a Version : n/a Company : n/a Driver : PDRELI Description : n/a Version : n/a Company : n/a Driver : PDRFRAME Description : n/a Version : n/a Company : n/a Driver : perc2 Description : n/a Version : n/a Company : n/a Driver : perc2hib Description : n/a Version : n/a Company : n/a Driver : PptpMiniport Description : n/a Version : n/a Company : n/a Driver : Processor Description : n/a Version : n/a Company : n/a Driver : PSched Description : MS QoS Packet Scheduler Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Ptilink Description : Parallel Technologies DirectParallel IO Library Version : 1.10 (XPClient.010817-1148) Company : Parallel Technologies, Inc. Driver : ql1080 Description : n/a Version : n/a Company : n/a Driver : Ql10wnt Description : n/a Version : n/a Company : n/a Driver : ql12160 Description : n/a Version : n/a Company : n/a Driver : ql1240 Description : n/a Version : n/a Company : n/a Driver : ql1280 Description : n/a Version : n/a Company : n/a Driver : Rasl2tp Description : RAS L2TP mini-port/call-manager driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : RasPppoe Description : RAS PPPoE mini-port/call-manager driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Raspti Description : PTI DirectParallel(R) mini-port/call-manager driver Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : Rdbss Description : Redirected Drive Buffering SubSystem Driver Version : 5.1.2600.2541 (xpsp_sp2_gdr.040919-1056) Company : Microsoft Corporation Driver : RDPCDD Description : RDP Miniport Version : 5.1.2600.0 (xpclient.010817-1148) Company : Microsoft Corporation Driver : RDPWD Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export) Version : 5.1.2600.2695 (xpsp_sp2_gdr.050609-1528) Company : Microsoft Corporation Driver : redbook Description : Redbook Audio Filter Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Rksample Description : n/a Version : n/a Company : n/a Driver : rtl8139 Description : Realtek RTL8139 NDIS 5.0 Driver Version : 5.398.613.2003 built by: WinDDK Company : Realtek Semiconductor Corporation Driver : S3Psddr Description : n/a Version : n/a Company : n/a Driver : Secdrv Description : n/a Version : n/a Company : n/a Driver : serenum Description : Serial Port Enumerator Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Serial Description : Serial Device Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Sfloppy Description : SCSI Floppy Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Simbad Description : n/a Version : n/a Company : n/a Driver : Sparrow Description : n/a Version : n/a Company : n/a Driver : splitter Description : Microsoft Kernel Audio Splitter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : sr Description : System Restore Filesystem Filter Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Srv Description : Server driver Version : 5.1.2600.2673 (xpsp_sp2_gdr.050509-1531) Company : Microsoft Corporation Driver : swenum Description : Plug and Play Software Device Enumerator Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : swmidi Description : Microsoft GS Wavetable Synthesizer Version : 5.1.2600.0 (XPClient.010817-1148) Company : Microsoft Corporation Driver : symc810 Description : n/a Version : n/a Company : n/a Driver : symc8xx Description : n/a Version : n/a Company : n/a Driver : sym_hi Description : n/a Version : n/a Company : n/a Driver : sym_u3 Description : n/a Version : n/a Company : n/a Driver : sysaudio Description : System Audio WDM Filter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Tcpip Description : TCP/IP Protocol Driver Version : 5.1.2600.2685 (xpsp_sp2_gdr.050525-1028) Company : Microsoft Corporation Driver : TDPIPE Description : Named Pipe Transport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TDTCP Description : TCP Transport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TermDD Description : Terminal Server Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : TosIde Description : n/a Version : n/a Company : n/a Driver : Udfs Description : UDF File System Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : ultra Description : n/a Version : n/a Company : n/a Driver : Update Description : Update Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbehci Description : EHCI eUSB Miniport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbhub Description : Default Hub Driver for USB Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : usbuhci Description : UHCI USB Miniport Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : VgaSave Description : n/a Version : n/a Company : n/a Driver : viaagp Description : VIA NT AGP Filter Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : viaagp1 Description : VIA NT AGP Filter Version : 5.0.0.3430 built by: VIA Company : VIA Technologies, Inc. Driver : ViaIde Description : Generic PCI IDE Bus Driver Version : 1.00.01.01 Company : Microsoft Corporation Driver : VIAPFD Description : VIA PFD driver Version : 5.00.2195.100 Company : VIA Technologies. Inc. Driver : VolSnap Description : Volume Shadow Copy Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : Wanarp Description : MS Remote Access and Routing ARP Driver Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : WDICA Description : n/a Version : n/a Company : n/a Driver : wdmaud Description : MMSYSTEM Wave/Midi API mapper Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Company : Microsoft Corporation Driver : winachsf Description : n/a Version : n/a Company : n/a Driver : msvcrt.dll Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : msvcirt.dll Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : mfc42.dll Version : 6.02.4131.0 Driver : msvcp60.dll Version : 6.02.3104.0 Driver : ole32.dll Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528) Driver : olepro32.dll Version : 5.1.2600.2180 Driver : oledlg.dll Version : 1.0 (XPClient.010817-1148) Driver : advapi32.dll Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : comctl32.dll Version : 5.82 (xpsp_sp2_rtm.040803-2158) Driver : setupapi.dll Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Driver : Aac.dll Version : 2, 5, 9, 991 Driver : aacenc32.dll Version : 3,2,0,20c Driver : Aiff.dll Version : 2, 0, 1, 0 Driver : DefConvertor.dll Version : 2, 0, 2, 0 Driver : Downloaders.dll Version : 2, 0, 1, 0 Driver : lame_enc.dll Version : 3, 93, 1, 0 Driver : midi.dll Version : 2, 0, 1, 0 Driver : mp3PP.dll Version : 1, 0, 0, 9 Driver : mp3PRO.dll Version : 2, 0, 4, 7 Driver : mp3PRO_dmo.dll Version : 2, 0, 0, 16 Driver : mp3PRO_hlp.dll Version : 2, 0, 0, 16 Driver : msa.dll Version : 2, 0, 9, 36 Driver : ogg.dll Version : 1, 0, 0, 6 Driver : video.dll Version : 2, 0, 0, 2 Driver : wav.dll Version : 2, 0, 2, 0 Driver : aacplus.dll Version : 3,2,0,20c Driver : dvddisc.dll Version : 3,2,0,20c Driver : em2v.dll Version : 3, 2, 0, 20c Driver : NDParser.ax Version : 3, 2, 0, 20c Driver : ndvddisc.dll Version : 3,2,0,20c Driver : NeAcEnc.dll Version : 3,2,0,20c Driver : NeAMR.dll Version : 3,2,0,20c Driver : NeAudCD.ax Version : 3,2,0,20c Driver : NeAudio.ax Version : 3,2,0,20c Driver : NeAudioConv.ax Version : 3, 2, 0, 20c Driver : NeCapture.ax Version : 3, 2, 0, 20c Driver : NeDVD.ax Version : 3, 2, 0, 20c Driver : NeDVSplitter.ax Version : 3,2,0,20c Driver : NeEm2a.dll Version : 3,2,0,20c Driver : NeFileSourceAsync.ax Version : 3,2,0,20c Driver : NeFileSrc.ax Version : 3,2,0,20c Driver : NeFSource.ax Version : 3,2,0,20c Driver : NeNDAud.ax Version : 3, 2, 0, 20c Driver : NeNDGui.dll Version : 3,2,0,20c Driver : NeNDMux.ax Version : 3,2,0,20c Driver : NeNDVid.ax Version : 3,2,0,20c Driver : NePhotoSource.ax Version : 3,2,0,20c Driver : NePSMuxer.ax Version : 3,2,0,20c Driver : NeQTDec.ax Version : 3,2,0,20c Driver : NeRender.ax Version : 3,2,0,20c Driver : NeResize.ax Version : 3,2,0,20c Driver : neroadb.dll Version : 3,2,0,20c Driver : neroapl.dll Version : 3,2,0,20c Driver : NeroFormatConv.ax Version : 3, 2, 0, 20c Driver : NeroVideoProc.ax Version : 3,2,0,20c Driver : NeSceneDetector.ax Version : 3, 2, 0, 20c Driver : NeSplitter.ax Version : 3,2,0,20c Driver : NeVcd.ax Version : 3,2,0,20c Driver : NeVCR.ax Version : 3,2,0,20c Driver : NeVcr.dll Version : 3,2,0,20c Driver : NeVideo.ax Version : 3,2,0,20c Driver : NeVideoAnalyzer.ax Version : 3,2,0,20c Driver : AdvrCntr.dll Version : 1,2,12, 2309 Driver : apreg.dll Version : 2, 0, 0, 7 Driver : DriveLocker.dll Version : 1, 0, 0, 17 Driver : MFC71.dll Version : 7.10.3077.0 Driver : msvcp71.dll Version : 7.10.3077.0 Driver : msvcr71.dll Version : 7.10.3052.4 Driver : MultiChannel.dll Version : 3,2,0,20c Driver : NeroCBUI.dll Version : 1, 6, 0, 2 Driver : NeroDigitalExt.dll Version : 1.1.1.1 Driver : NeroIPP.dll Version : 3,2,0,20c Driver : NeroMediaCon.dll Version : 3,2,0,20c Driver : specialoffer.exe Version : 1, 0, 0, 1 Lower Filters ------------- Driver : dvd43llh Description : dvd43llh.sys Version : 3.5.000 Company : RIF Upper Filters ------------- Driver : GEARAspiWDM Description : CDRom Class Filter Driver Version : 2.0.4.3 Company : GEAR Software Inc. Video Codecs ------------ Cinepak Codec by Radius : 1.10.0.11 Intel 4|2|0 Video V2.50 : 5.1.2600.2180 Intel Indeo(R) Video R3.2 Intel Indeo(R) Video R3.2 Intel Indeo® Video 4.5 : 4.51.16.03 Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148) Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft H.263 Video Codec : 5.1.2600.2180 Microsoft H.261 Video Codec : 5.1.2600.2180 Indeo® video 5.10 : R.5.10.15.2.55 Audio Codecs ------------ Microsoft IMA ADPCM CODEC : 4.00.0.0 Microsoft ADPCM CODEC : 4.00.0.0 Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0 Microsoft GSM 6.10 Audio CODEC : 4.00.0.0 DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0 Microsoft G.723.1 CODEC : 1.02.0.1 Windows Media Audio : 4.02.0.0 Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0 Indeo® audio software : 2.05.0.53 Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49 Microsoft PCM Converter : 5.00.0.0 ASPI Information ---------------- System ASPI : ASPI is installed and working properly WNASPI32.DLL : 4.60 (1021) 45056 bytes September 10, 1999 ASPI32.SYS : 4.60 (1021) 25244 bytes September 10, 1999 WINASPI.DLL : 4.60 (1021) 5600 bytes September 10, 1999 WOWPOST.EXE : 4.60 (1021) 4672 bytes September 10, 1999 Nero ASPI : ASPI is installed and working properly WNASPI32.DLL : 2.0.1.74 164112 bytes October 26, 2004 Installed OS Patches -------------------- (Q810090) USB Update : Yes (Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes (Q812415) Problems with Multiple ATA devices : No (Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No (Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes (Q311542) Devices May not power up properly when resuming from standby : Yes (Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes (Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No (Q314634) Windows XP Does Not Detect Your New USB Device : Yes (Q822603) USB 1.1 and USB 2.0 update : No (Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No (Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No (Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No (Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No (Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No (Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No
Did you possibly get a new IDE cable that came with the writer? maybe the old cable is bad. So try replacing it if you havent. Also make sure that the HP writer(master) is at the end of the IDE Cable and the 1 you have set as slave in the middle.
larrylje You're right about master at the end or the cable. Something that should be noted though, some PCs use Computer Select (CS) as the jumper to use for both drives on the Secondary IDE Channel. Then the Master is at the end or the cable and the Slave is on the inner cable connector. Whoever is changing out a drive should check which sytem is being used with the jumpers. I know Dells have used the CS jumpers.
RammHawks I'll wade through that log, but before I try to help, I'll add to the info base here. Nero has it's own ASPI layer. So it needs no more. In Nero's toolkit you have an ASPI check. You should get a green light for both Nero and System now that you have it installed; normally a yellow bar to indicate ASPI is absent for the system. It would be an idea to check. Installing ASPI to a later version of Windows is usually unnecessary in most cases. The ATAPI interface is more than sufficient. In some rare cases hardware may require it. I'm the owner of a HP 740I and all I had to do was plug it in and let it be recognized and then use it. So, you didn't need ASPI for the drive. Just glimpsing the log, the ATAPI interface seems to be the one in use anyway. Of all the times I've seen ASPI suggested as the possible cure for problems, I've yet to see it be the cure once. Guess there will be the first time, but not for an HP 740I, that is unless HP did something outlandish during a model run, which I doubt. One thing you might help me with. My firmware is version DC24 and yours is FF24. I saw no updates in firmware for the 740I at the HP site. Do you have a link that I'm not familiar with or did the FF24 firmware come already installed in the drive? They were listing firmware for the older drives. What is the build date of your drive? On the drive or in Drive Info in DVDInfoPro (on right beside Extra info). The DVDInfoPro app is free. Here's the link to a set up/ quick check at HP. http://h10025.www1.hp.com/ewfrf/wc/...cname=c00495454&product=502021&dlc=en&lang=en Don't know if that will be any help or not, but it takes you to HP support for the drive. By the way, my drive is listed as a 740B in the software analysis as well. Guess that is common.
I'll not put in my entire system, but you can see what I mean about the firmware difference. Drive Information ------------------ Drive : HP DVD Writer 740b Type : DVD±R/RW DL Recorder [bold]Firmware Version : DC24[/bold] Buffer Size : 2 MB Date : 05-06-23 Serial Number : xxx Vendor Specific : 05/06/23 Drive Letter : H:\ Location : 1:1 Mechanism : Tray Read Speed : 40 X Write Speed : 40 X Read CD Text : Yes Return C2 Pointers : No Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : Yes Read DVD-RW : Yes Read DVD-R DL : Yes Read DVD+R : Yes Read DVD+RW : Yes Read DVD+R DL : Yes Read BD-ROM : No Read BD-R : No Read BD-RE : No Read HD DVD-ROM : No Read HD DVD-R : No Read HD DVD-RW : No Read HD-BURN : No Read Digital Audio : Yes Read CD+G : No Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : Yes Write DVD-RW : Yes Write DVD-R DL : Yes Write DVD+R : Yes Write DVD+RW : Yes Write DVD+R DL : Yes Write DVD-RAM : No Write BD-R : No Write BD-RE : No Write HD DVD-R : No Write HD DVD-RW : No Write HD-BURN-R : No Write HD-BURN-RW : No Buffer Underrun Protection : Yes Mount Rainier : No SolidBurn : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Region Protection Control : RPC II Region : None Changes User : 5 Changes Vendor : 4 I noticed the build dates after going through the log, your item is slightly less than a month newer than mine, so should be the same. I'm still wondering about the firmware difference.
OKay, I browsed about and didn't see anything out of the ordinary in the NERO infotool log, except the firmware difference. The PC is still using the ATAPI interface, if I read that correctly. No system ASPI on my PC and I've to date had no problems ASPI would solve. So, I would put ASPI on the back burner. I'd suggest running over the little quick check on the HP site and then checking the drive in Device Manager and try the Troubleshooting tool in the Properties window. I'd also contact HP about that firmware series because I see the DC24 listed everywhere, but no FF24. That looks strangely out of place.
Thanks, guys for all of your help. BroBear, I am at work now, but I will check on that firmware when I get home. Thank you so much for all of your help!
It's strange, when I "google" for HP 740i firmware, I come up with the DC24, except those that loop back to this conversation. I can't find firmware upgrades for this model at the HP site, and they have firmware for a lot of models. I'm just wondering what's happening with the firmware versions. drosoph, what is the date on your drive?
OK I have a problem and I think it is my firmware as well. First I have the HP 740i and the firmware version is ED24 which came with the computer (which had the drive in it when i purchased it about 3 months ago) I have burned several movies from my hard drive to DVD with no problem. Recently I bought 2 spindles of Phillips DVD+R and Phillips DVD-R and some Memorex DVD+R (all 100 spindles and all 16X) Previous to that I had used the same Memorex and but in a 50 pack and no problems. Also I have used Sony DVD+R 8X and Fuji DVD-R 8X and no burn troubles. Movies encode fine on these new DVD's but always get burn process failed. I am using Nero 7.0.1.4 which is the most recent version I believe ( also I tried using Sonic and same problem) I had Nero version 6 and that is when problem started so I upgraded to the version 7. I have also tried burning at 4X and still burn process failed even thogh it says I can burn at 16X (I have also heard that it is reccommended to burn movies at a slower rate) I have been to the HP site and doesnt give me any firmware update or what the current firmware even is ??? I have done google searches for the DC24 firmware you have and cant find it anywhere. If you have any suggestions as what to do or try I am all ears because I am at my wits end and have 300 DVD's I cant use. Thanks in advance
The firmware is suspect as it encompasses the drives ability to determine a write scheme for media and sometimes needs to be upgraded for newer media. I've been to the HP site and there are no firmware downloads for the 740i to date. Though there has been reference to a few different firmware versions, it seems the DC24 is the most common. So far I haven't used 16x. Most of the media I've been using is 8X +R Taiyo Yuden sold by various brands. Since 16X isn't common in the stores, I've not gone out of my way to get the usually pricier 16X. If I wanted to burn fast, I could use my Plextor drive to burn the TY media at 12X. It sounds as though you may be right on the firmware. The only other possibility I can think of would be some bad media, though strange getting it in various branded lots. Since you can successfully burn with 8X media, I lean heavily toward your thoughts of firmware. Let us know what's happening and what you find, it won't be long till the 16X will be more common. Nero tools, DVDInfoPro and DVD Identifier list the manufacturers of media. Using one of those or another utility, who are the manufacturers of your media? One of the faults I find with the HP 740i is that it doesn't fully support Nero's CD DVD Speed or DVDInfoPro's complete battery of media tests. With the HP, about all you can do is run a read scan. I've used hundreds of the Sony in the HP without a bad burn. So, I've had a good track record with the Sony 8X +R (TY and Sony generic) and the HP 740i. If there are no problems with those in your drive, then that would indicate, as I mentioned previously, it is possibly firmware relating to the 16X media. As to burn speeds, most of the time, when a person is having problems, it is suggested they slow the drive down to 4X till solutions for burn problems have been found. Personally I burn at 4X and 6X without problems and have no doubt I could achieve successful burns at higher speeds. I'm just in no hurry and the slower burns are mostly a comfort factor. However, the possibility of write errors do increase with speed. This doesn't seem to be your problem, but slowing down till the problem is solved won't hurt. Going below 4X with the newer drives and media is a waste of time. If you needed to, it would indicate some media you shouldn't be using in the first place.
Since there doesn't seem to be a lot of info floating around the web about the HP 740i, I'd suggest checking with HP support for the drive. Let us know how it turns out.
So to update my status I returned the 2 16X spindles and got my money back went to a different store where the Fuji's (8X) I have had work in the past were on sale. Well I needed +R's and -R's but they were out of -R's and were giving 16X -R's to replace the 8X's that were out of stock (ALso Fuji's). I hesitated but decided to take them. Also I talked to the sales guy, told him my situation and he convinced me to buy the same burner I already have and try that one and if it works with the 16X DVD's and the old one still doesnt work with the new Fuji 16X then to put the old one in the box and return it as the one I just bought. Pretty bold statement from the sales guy lol. So I got home installed it and successfully copied a DVD from the new one to the old one at max speed (which should of been 16X but said was 4X but it worked so I dont care) And now I have successfully burned a movie from my hard drive on the old drive with the new Nero and a new Fuji 16X. What I am starting to believe the problem is now was Nero. I dl'd a copy of version 6 then my g/f dl'd version 7 for some unknown reason. Well the new drive I bought came with Nero version 6 and the old one which came with the system I bought was Sonic. So crossing my fingers that Nero was the problem and I have solved things. All I know is I will do my best to stay away from 16X DVD's if I can !!!!! Also the firmware is the same as the firmware I already had so I am guessing it wasnt a firmware problem. Maybe it was a problem with the media type (Phillips) I will keep you posted. Also I tried a DVD that I had that I thought were bad from Memorex (who are sending me a neww 100) and they are working burning at 4X and 8X. I tried 16X out of curiousity and it failed. Also the firmware I got with the new drive was the same one I had (ED24) so I am guessing that is the proper firmware. Thanks for the help all. Now that I discovered this helpful forum I will visit more often to see if I can help or find answers to any problems that pop up.
Unless it was just a bad installation, I wouldn't suspect Nero. I have the 740i and it worked with Nero 6 and I'm now using 7. I wouldn't rule it out completely because you mentioned Sonic. Sometimes drivers are left behind that cause interference. I can't see it affecting one Nero and not the other though. They're very similar.
My 740 has dc24 it was made in july 05, so far I have had no problems,it came with nero 6,I had 6 on the computer but i ran this one to get the light scribe SW.It also had a newer vertion of Power DVD (6) .I can find no info on fw on the web Bruce
I have a similar problem with HP740E. The other day I tried to copy a DVD of a home movie (burned on to a standard DVD)to a light scribe DVD. Nero does not read the light scribe DVD for some reason. When I copied the same DVD to a standard, blank DVD there was no problem. However, when I want to burn a project to a light scribe DVD using Pinnacle Studio 9, there is no problem. It's only when I try to use NERO.
Hmm... Don't use Nero or ask Nero support what's up. Which version of Nero are you using? I've not seen the lightscribe disc problems, but I don't use many lightscribe discs, though my burner will handle them. Except for the occasional buggy update, Nero has been relatively trouble free with my HP and Plex burners.
