I got the same 4 cookie virus using AVG EVERYTIME

I got my PC upgraded. A new monitor,bigger hard drives. More USB ports. A new graphic card. Rocket 100-it lets you put more hard rives in your PC. The computer shop did everything. They loaded AVG and other spy ware programs onto my computer (spyblaster and Spybot). Every time I would go on the internet or install software on my PC, the computer would restart on it's on and or freeze. So I figured it's a virus. I loaded AVG anti-virus and spyware. The anti-virus showed nothing. The spyware detected 19 cookies. I cleaned them out. The PC keeps restarting. I ran both of the AVG programs. I kept noticing it's the same 4 infected cookies every time I would get on the internet. So I took out the rocket 100 card and the same thing happened. So I decided to put Mcafee back on my PC and uninstall AVG. Mcafee didn't detect that problem. I decided to put AVG back in. The same problem happened. I then removed AVG out completely. The PC doesn't restart on it's own and the files doesn't come back. So I don't know what made the PC restart own its own. Keep in mind, it may have been the rocket 100 because the last thing we gotten from the same computer shop was defected. Do any of you know what the problem was. The only way I would know is if I put it back in.
Thank you

 

Do you mean Spyblast or SpywareBlaster? You shouldn't have removed your anti-virus protection, without an anti-virus on your computer, you are very vunerable to infections. I would suggest you reinstall AVG Free anti-virus and update it with the latest definitions.

Please click here to download HJTsetup.exe

* Save it to your desktop.
* Double-click on the HJTsetup.exe icon on your desktop.
* By default it will install to C:\Program Files\Hijack This.
* Put a check by Create a desktop icon then click Next .
* Follow the rest of the prompts from there.
* When HijackThis launches, click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Save the log to desktop.
* Paste the log in your next reply.

Note: DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Go!

~Ltangel~

 

Sounds like you need to find a new computer shop!

 

Dump spyware blaster & spybot & install spyware terminator instead as it makes those two obsolete,you'll see why once it's installed,it also can configure it's own antivirus solution ,but i just use it for realtime spyware scanning & any program that attempts to install thru back doors,it plays well with AVG

As for the cookie detection are you sure those cookies are'nt just login type to forums you visit,if you run spy term it will tell you,don't be too concerned at not having antivirus installed (except for downloading emails even then you'd need to open them) as it's your firewall that's more important,i surf quite often without antivirus turned on,i've even had none installed for a month to see what would happen,once i reinstalled it the pc had no infections,so my conclusion is,it's the idiot in front of the screen that's the issue not the pc,you've heard the saying "intel inside idiot outside..lol..

As for restart issue at a guess it'd be more of a hardware issue unless you really do have a major trojan,perhaps someone with a bit more nouse can help

edited due to: spelling mistake

 

If this problem started shortly after getting it back from the repair shop, then you should call them and see if they will look at it. It should still be under warranty.

If it's been awhile, could be malware infected. The HJK log may or may not show this.

Also, try rebooting into safe mode with networking. Test the Internet. Does it work now?

Check device manager for a red x, or yellow exclamation mark. Next to, Network adapter, or modem.

Dialup, DSL, or Cable? Who is your ISP?

 

Thank you. I'm going to look it up and see if it's available for buying. I share my PC and I can't download too much. The things that I download could have virus on them. I have mcafee and it looks like it's not the best. The PC keeps restarting on it own so I have to clean my hard drives and start over. I'm thinking it's the motherboard. I heard motherboards aren't suppose to go bad.

 

I know right. All that money spent and it's worser than it was.

 

That sucks!

 

I do not know if I am going back there. I know it will not be pretty-lol. My 80 GB was doing the same thing before it was clonned onto the 500GB. So that's not the problem. I was installing an ASIO driver, something I found told me to put a driver in system 32 drivers folder. Every since that, drivers were not acting right. I can't remember if the pc was restarting before that. Someone did something to windows just recently. I'm not sure what but it looks the same. The internet is fine so far. earlier the pc restarted 3 times, while just being on, with a flash drive in and windows media player running. I'll try what you said if all fails. I have DSL by comcast. Before the upgrade, there were no problems except needing a bigger drive because there wasn't any room. I had a 40 GB. The motherboard is old, i'll say about 3 yrs or more.

 

HijackThis is a safe tool used by experts to diagnose if there is malware installed on the computer. If you want me to help you with cleaning your computer, you should download it.

If you choose otherwise, please take a look at the following tips:

This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.

*Spybot Search & Destroy- Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.

*SpywareBlaster - Great prevention tool to keep nasties from installing on your system.

*IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

*ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

*Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.


To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.

~Ltangel~