Infostealer.Banker.D virus removal

can anyone tell me the easiest possible way to remove this file without going into the registry.

i have a client in another state where i cannot remote into her machine and i am not willing to run her through going into the registry to clean it out.

isnt there a removal tool for this, i tried searching through google but couldnt find anything.

any help will be much apreciated.

Thanks

 

It's extremely important to tell your client to alert the bank and change her bank account information IMMEDIATELY. Advise her NOT to use her infected computer for any banking transaction until it is confirmed that her computer is clean from the infection.

Meanwhile,can you ask your client to come to the forums here and post her problems.

~Ltangel~

 

thanks for the help.

i seen the symantec information, i just thought there might have been some removal tool as i am running her through it over the phone.

my apologies for posting in the wrong forum. didnt realise there was one specifically for these type of problems

 

client is using symantec, but when scanning and detecting it, it comes up advising that it has been quarantined successfully, but then it says access denied.

could it be that it is located in the system restore data?

if thats the case i might aswell disable system restore but i dont want to do that because its quite handy at times(system restore).

 

Can you direct her to the forums here, and ask her to register and post her problem?