InstallHelper.exe What is this????

Discussion in 'Windows - Virus and spyware problems' started by blueduke, Apr 5, 2009.

  1. blueduke

    blueduke Member

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    Started my computer up this morning and Windows Defender informed me a startup program was blocked. Checked to see what it was and it's InstallHelper.exe. Says also it's from Motive Communications Inc. here's the path to it:
    Startup Value: C:\Users\blueduke\AppData\Local\Temp\InstallHelper.exe /uninstalltrackingvendor=ATT-SST

    File Path: C:\Users\blueduke\AppData\Local\Temp\InstallHelper.exe

    Don't know what this program is but still tried to disable it in Defender but when I click on the file the box to disable it gets grayed out. Don't know if this will help but here's my latest HiJackThis reading:
    Need to know what this file is and if it's safe to run or how I can rid myself of it. Any help will be appreciated
     
    Last edited: Apr 5, 2009
  2. 2oldGeek

    2oldGeek Active member

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    ATT Self Support Tool aka ATT-SST

    That way they can get out of having a Tech help you with DSL problems. [​IMG]


    If you don’t need or use it, check the add/remove programs and you may be able to un-install it from there.
    If not just check the following line n HJT and fix it:

    O4 - HKLM\..\Run: [ATT-SST_UninstallTracking] C:\Users\blueduke\AppData\Local\Temp\InstallHelper.exe /uninstalltrackingvendor=ATT-SST

    Then you can follow the path to that TEMP folder and delete the program..

    It took 5 seconds to Google that info. [​IMG]


    2oG
     

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