This is my nephew's laptop and I am not sure what he did but it is very slow and you can not do a windows update, start internet explorer or select anything on the desktop. Some applications are availabe but everything can be slow at time. The error: I cannot start Internet Explorer and any office applications. I still couldn't do any update. Once I try to do any of this it gets real slow and I have to wait a few minutes. " CTF Loader has encountered a problem and needs to close" I ran SpySpot, AdAware, Remove Norton since it wouldn let me run it, and loaded PC Trend. Here is a copy of Hijacker log... Can anyone help other rebuilding this pc I don't know what else to do Logfile of HijackThis v1.99.1 Scan saved at 7:54:01 AM, on 1/17/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Apoint2K\Apoint.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe C:\Program Files\Apoint2K\Apntex.exe C:\WINDOWS\System32\hphmon05.exe C:\Program Files\Belkin F8E825-USB MiniWireless Optical Mouse\cm20.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\cmd.exe C:\WINDOWS\system32\cmd.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\taskmgr.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Julian Domanico\Incomplete\My Documents\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8l.hpwis.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qus8l.hpwis.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll O3 - Toolbar: BestOffers Shopping v1.20 - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - C:\Program Files\TBONAS\TBONlchr.dll (file missing) O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe" O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe O4 - HKLM\..\Run: [Start RF Wireless Mouse] C:\Program Files\Belkin F8E825-USB MiniWireless Optical Mouse\cm20.exe O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.EXE 1 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm O8 - Extra context menu item: &Search - http://kl.bar.need2find.com/KL/menusearch.html?p=KL O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU) O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by19fd.bay19.hotmail.msn.com/resources/MsnPUpld.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1097357380156 O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/dim2/default/popcaploader_v6.cab O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\PROGRA~1\RXTOOL~1\sfcont.dll O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: hpdj3600 - Unknown owner - C:\DOCUME~1\JULIAN~1\LOCALS~1\Temp\hpdj3600.exe (file missing) O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
I had a customer with some similar problems and I had to enter system in safe mode run adware and antivirus scans found lots of trojans. However after hours of cleaning and scanning the device I was able to back up his files and then reformatted the hard drive and reinstall windows and all subsequent software. I should have done that from the beginning as I wasted precious time and headaches trying to get it to work. Basically the system gets corrupted and all though you get it running its not in good shape so a clean install is what I recomend....there are others here with far more experience than me perhaps one of them has some better advice
