I might have a keylogger on my pc and need help in detecting and removing it. I have downloaded and installed HiJackthis, and here is the log. Any help would be greatly appreciated: Logfile of HijackThis v1.99.1 Scan saved at 5:25:12 PM, on 10/8/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16705) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\PestPatrol\PPControl.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1217371098361 O17 - HKLM\System\CCS\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23 O17 - HKLM\System\CS1\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23 O17 - HKLM\System\CS2\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23 O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing) O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Good day D, Thanks for responding to my inquiry. To answer your question, I have a file uploading and downloading account that was changed on me while I was uploading/downloading files. All of my details and password of my account was changed. I thought I had possibly cleaned/removed it by updating and running in safe mode spybot, virus scanner, pest patrol, and even using the app KL-Detector to possibly see if there was anything. But, about 2 weeks later, the same thing happened to my other file uploading/downloading account. And, now i'm at this point here, trying to enlist some help.
Hey futboller Please download Superantispyware Free and install it. Follow the prompts and reboot if required. Launch Superantispyware Free either by running C:\Program Files\SUPERANTISPYWARE.exe or right-click on the SuperAntispyware icon in your task bar (it looks like a bug) and click on Scan for Spyware, Adware, Malware... Configuring SuperAntispyware • Click on Preferences. • In the tab General and Startup, make sure the box Start SuperAntispyware when Windows starts is unchecked. This will prevent SuperAntispyware from starting everytime, because it may interfere with other fixes that may be run. • Navigate to the tab Scanning Control. • Make sure only these boxes are checked: Code: Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining Scan Alternate Data Streams Use Kernel Direct File Access (recommended) Use Kernel Direct Registry Access (recommended) Use Direct Disk Access (recommended) • Click on Close. Updating SuperAntispyware • At the main window, click on Check for Updates.... • Wait for SuperAntispyware to be fully updated. Scanning Time • Boot into safe mode by repeatedly pressing the F8 key after you press the power button. If safe mode does not work, do the scan in normal mode. • Launch SuperAntispyware. • At the main window, click on Scan your Computer.... • Make sure all drives (excluding CD drives) are checked, select Perform Complete Scan, and then click on Next. • Wait for the scan to complete, and then click on Next>. This will quarantine and remove all detected items. • Reboot your computer. Post A Log • Launch SuperAntispyware • Click on Preferences • Navigate to the tab Statistics/Logs. • Choose the latest scan log, and the click on View Log.... • Copy and paste the contents of the log here in your next post. Best Regards
Good day D, here is the log: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 10/09/2008 at 04:50 PM Application Version : 4.21.1004 Core Rules Database Version : 3593 Trace Rules Database Version: 1580 Scan type : Complete Scan Total Scan Time : 02:30:19 Memory items scanned : 152 Memory threats detected : 0 Registry items scanned : 4258 Registry threats detected : 0 File items scanned : 53815 File threats detected : 0
Hey futboller I can only recommmend this program: SnoopFree, which is the best at detecting keyloggers and spying activity. Install it, and see what unknown program it detects. Please note that it will detect all programs "spying" on you, including Internet Explorer. Only block the unknown ones. Tell me how it goes. Best Regards
Thanks for your recommendations and efforts in this matter. I'll install that program and see what happens. What would be your recommendation for pc security. As you know, right now I have Spybot, Symantec NAV, Pest Patrol, and my router is my hardware firewall. I do my best to keep everything up to date, but obviously that isn't working.
Hey futboller I recommend Antivir Free as an antivirus, Spybot, Superantispyware and Malwarebytes as antispyware, Spyware Blaster and Advanced Windowscare to immunize your browser, and Comodo Firewall as a firewall and monitor of your computer. Of course, Snoopfree is good as well. Best Regards
