Have you got the ICONNECT to go with your box, if not then there is no fix apart from getting the ICONNECT or an alternative.
No I don't think I have the I connect have had the box about 15 months how do I get it & what does it do?
] No I don't think I have the I connect have had the box about 15 months how do I get it & what does it do?[/quote] You connect your box to router with i-connector, using LAN cable or wireless methods home/plugs or open media wi-fi bridge. This will open encrypted channels. Have a look on Kryptvu i-connector facebook page, or google it
To be perfectly honest with you, it would be better for you to consider getting the Kryptview A780 (with built in LAN) around £150 that will do the job for you, the ICONNECT alone is around £110, so have a think about it. Have a read of this thread >>>>>>>>>>>>>>>>>> http://forums.afterdawn.com/t.cfm/f-59/kryptview_updating_scanning_tutorial-855010/ And use the search buttons as there are other options, then make your own mind up.