laptop problems

Discussion in 'Windows - Virus and spyware problems' started by pools08, Oct 20, 2008.

  1. pools08

    pools08 Member

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    my daughter when trying to google subjects for her college work is unusually directed to sites like ebay,you tube and other unnecessary sites,so i have tried to run a scan on her avg security but i can not open this site,and also when she switches her laptop an error message pops up, 0x800106ab is the code mentioned.
    any help or advice would be grateful.
     
  2. cdavfrew

    cdavfrew Regular member

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    Hi pools08

    Before we begin the cleanup process, it is important to do a little analysis first. We will analyze your computer with a tool called HijackThis.

    Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.

    Rename HijackThis(.exe) to scanner(.exe).

    Next, run scanner(.exe). A window will pop up.

    • Click on the button which says Main Menu, then Do a system scan and save a logfile.
    • Please wait for the scan to be completed.
    • After the scan has completed, a text window will pop up. Please post the contents of this window here.

    This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.

    NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.

    Best Regards :D
     
  3. pools08

    pools08 Member

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    hi there,
    thanx for willing to help but i had done a recovery(reformat) before i seen your reply but she has another fault were the bottom 3rd of her screen is black so this area cannot be seen,could this be the motherboard?
    he laptop is a toshiba l30
     
  4. cdavfrew

    cdavfrew Regular member

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