Microsoft Bluetooth Notebook Mouse

So I bought a wireless laser mouse. That wouldnt work on my computer (vista 32bit) so I bought bluetooth mouse in hopes that would work. but no. it connects, but doesnt move the pointer. anyone have any idea of a registry or something that needs to be deleted?


also when it connects it wants to install drivers that do not exist, so the task fails, and the mouse is left as a brick.

 

didn't come with a driver CD?

 

What operating system are you using?

 

he said, vista 32 bit... lol

 

so he did



sleeping8,

did you try control panel? i dont have my vista computer with me...try looking around mouse pad and bluetooth under control panel..its what i had to do

post your mouse model and brand ...

(cont)

 

Based on the description he's given us I'm guessing it's this one, so I'm amazed it doesn't work with Vista.
http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=099

 

yeah thats the mouse sammorris, and everyone else.

its weird because i used to have a retractable usb targus notebook mouse. that worked, but then stopped working. it doesnt do anything, it asks to install drivers, but none are available. so i would say its not a mouse issue, but something with the computer.

im just puzzled at what the issue could be. ive contacted microsoft but they are not much help...

thanks for the help

 

There's something a bit funny going on with plug-and-play with your OS then, I wouldn't say it's rhe fault with either mouse.

 

yes that is what i am figuring as well, but have no idea what to do in order to fix it.

 

after spending over an hour with 3 different tech support people from Sony (makers of my laptop) I got the furthest with the first one. However they werent much help. The first guy had me uninstall my usb drivers from the device manager. When I restarted the computer my old usb mouse was working. But as soon as the usb drivers started to finish installing, the mouse quit working again.

Anyone have any new ideas?

 

No idea I'm afraid. You're using legit Windows?

 

it better be legit, it came on it when i bought it. haha

i guess i will just have to wait until thursday when i can have some more time to spend talking with the idiot tech support people. i talked to 3 of them and each of them asked me the same series of questions... does any other usb device work? did you try in safe mode? did you try a system restore?


the answer is yes.