My computer has been blue screening. I have run windows advanced care, spybot, ewido malware and I have norton. Nothing comes up. I use MSN and whenever I click on my mailbox it takes forever to load. I have highspeed so it seems weird. Hope this is the right place to post this. Thanks, Rachel
Post a HJT log Get HijackThis from here: http://koti.mbnet.fi/pattaya1/HijackThis.exe Put it in its own folder... heres how Right Click START Choose "Explore" Pull up vertical slide bar to view the Local Disk (C icon. Double left click on the C: drive entry In the right hand Window right button click in an open area When the menu appears left click on New And slide on over into the adjacent popup menu and left button click on Folder. Now you have a New Folder blinking... immediately type over the letters with your new folder name HJT. DONE!! Run a "Full system scan and save log file", paste the log file here. I'll be glad to help you Before the fix, do theese: ================================================================== CWSheader & CCleaner get CWSheader here: http://www.trendmicro.com/ftp/products/online-tools/cwshredder.exe Download,Install,Update and Scan. CCleaner here: http://www.ccleaner.com/ccdownload.asp Download,Install,Update and Scan. ===================================================================== Run a trend micro scan: http://housecall.trendmicro.com/ Run Spybot S&D, Ad Aware SE Personal And Ewido Anti Malware Get Spybot here http://safer-networking.org/en/download/index.html 1. Downloaded and Install Spybot S&D, accepting the Default Settings 2. In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it. 3. Close ALL windows except Spybot S&D 4. Click the button to ‘Search for Updates’ then download and install the Updates. 5. Next click the button ‘Check for Problems' 6. When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' entries and ‘GREEN’ entries in the window 7. Make certain there is a check mark beside all of the RED entries ONLY. 8. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries. 9. REBOOT to complete the scan and clear memory. ============================================================ Get Ad Aware SE Personal here: http://lavasoft.element5.com/support/download/ 1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan 2.Close ALL windows except Ad-Aware SE 3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware. 4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window 1) In the ‘General’ window make sure the following are selected in green: *Automatically save log-file *Automatically quarantine objects prior to removal *Safe Mode (always request confirmation) Under Definitions: *Prompt to udate outdated definitions - set the number of days 2) Click on the ‘Scanning’ button on the left and select in green : Under Driver, Folders & Files: *Scan Within Archives Under Select drives & folders to scan - *choose all hard drives Under Memory & Registry: all green *Scan Active Processes *Scan Registry *Deep Scan Registry *Scan my IE favorites for banned URL’s *Scan my Hosts file 3) Click on the ‘Advanced’ button on the left and select in green: Under Shell Integration: *Move deleted files to recycle bin Under Logfile Detail Level: (all green) *include addtional object information *DESELECT - include negligible objects information *include environment information Under Alternate Data Streams: *Don't log streams smaller than 0 bytes *Don't log ADS with the following names: CA_INOCULATEIT 4) Click the ‘Tweak’ button and select in green: Under the ‘Scanning Engine’: *Unload recognized processes during scanning *Scan registry for all users instead of current user only Under the ‘Cleaning Engine’: *Let Windows remove files in use at next reboot Under the Log Files: *Include basic Ad-aware SE settings in logfile *Include additional Ad-aware SE settings in logfile *Please do not check and make Green: Include Module list in logfile 5. Click on ‘Proceed’ to save the settings. 6. Click ‘Start’ *Choose:'Perform Full System Scan' *DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. 7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically. 8. If Ad-Aware SE finds bad entries in the registry or bad files, you will receive a list of what it found in the window 9. Save the log file when it asks and then click ‘finish’ 10. REBOOT to complete the removal of what Ad-Aware SE found =================================================================== Get Ewido Here: http://www.ewido.net/en/download/ # Install ewido anti-malware. # When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu." # Launch ewido, there should be a big "E" icon on your desktop, double-click it. # The program will prompt you to update; click the "OK" button # The program will now go to the main screen Update ewido: You will need to update ewido to the latest definition files. # On the left hand side of the main screen click update # Click on Start The update will start and a progress bar will show the updates being installed. After the updates are installed, exit ewido. IMPORTANT!: Once the updates are installed do the following: # If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. # Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido. # Close all open windows/programs/folders. Have nothing else open while ewido performs its scan! Scan with ewido: # Click on scanner # Click on Settings * Under "How to scan" all boxes should be selected * Under "Possibly unwanted software" all boxes should be selected * Under "What to scan" select scan every file * Click OK # Click on Complete system scan # Let the program scan the machine # If ewido finds anything, it will pop up a notification. NOTE: We have been finding some cases of false positives with the new version of Ewido, so you need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged. In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action. DO NOT check "Perform action with all infections." If you are unsure of an entry, select "none" for the time being. The Helper assisting you will see it in the log that you will post later and they will let you know if ewido needs to be run again. Save and Post Your Report: Once the scan has completed, there will be a button located on the bottom of the screen named Save report. # Click Save report # Save the report to your desktop # Exit ewido ================================================================= EDIT: Just read the post properly, don't know just how much this will help in solving BSOD'S as it may be a number of things,but it should be of some use so please just follow theese and get back to me.
Here is the scan. Thanks for all of your help. I found nothing with adaware, ewido, cc cleaner, spybot. Logfile of HijackThis v1.99.1 Scan saved at 12:26:13 AM, on 4/3/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\WINDOWS\BCMSMMSG.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Support.com\bin\tgcmd.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\ewido anti-malware\ewidoctrl.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\MSN\MSNCoreFiles\msn.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\DVDInfoPro\DVDInfo.exe C:\Program Files\Messenger\msmsgs.exe C:\Documents and Settings\Owner\Desktop\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww.google.com/ O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: (no name) - {F2B441CC-E026-47fb-BDC3-A07750FA3D2C} - file://C:\Program Files\EbatesMoeMoneyMaker4\ebatessmmm\ebatestmmm\ebmmC0.htm (file missing) (HKCU) O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.photoworks.com/pixami/BPImageEditor.cab O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1126488919781 O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp.coupons.com/r3302/cpbrkpie.cab O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/FujifilmUploadClient.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {BE319D04-18BD-4B34-AECC-EE7CB610FCA9} (BewitchedGameClass Control) - http://www.sonypictures.com/games/bewitched/main.cab O16 - DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} (Pixami Drag/Drop Upload UI Control) - http://www.photoworks.com/pixami/DragDropUploader.cab O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
You should have scanned with trend micro too as i said..ah well. I am gonna look at the log now, i'll get back to you in bout 20 mins.
O9 - Extra button: (no name) - {F2B441CC-E026-47fb-BDC3-A07750FA3D2C} - file://C:\Program Files\EbatesMoeMoneyMaker4\ebatessmmm\ebatestmmm\ebmmC0.htm (file missing) (HKCU) Navigate to the folder C:\program files\EbatesMoeMoneyMaker4 and delete this program file IF its not listed under control panel add or remove programs. O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab If you reconise this keep it, if not then let HJT fix it. There are some things that you might not need under your start up, but thats not gonna get you far in fixing BSOD's i think. It's most likely going to buggy drivers of some sort.
I tried to run the micro trend. It went through all of it, then my computer locked up and the desktop picture went away. It left a blue background. It wasn't the blue screen error. I also couldn't find ebates in the c drive or contral panel. Thanks, Rachel
