MY SUPER BOX KEEPS UPDATING

EVENING ALL.....NEW TO THIS SO PLEASE EXCUSE ME IF I AM ASKING FOR HELP FOR SOMETHING I KNOW THERE MUST HAVE ALREADY BEEN EXPLAINED OVER AND OVER AGAIN HOW TO RESOLVE ON HERE....SORRY...
RIGHT I HAVE WHAT APPEARS TO BE CALLED A BOX CALLED " THE BOX SUPER"
I HAVE HAD IT FOR NEARLY 9 MONTHS WITH ONLY A SLIGHT PROB EVERY SO OFTEN IN THAT IT LOSES CHANNELS AND THEN UPDATES AND HEY PRESTO CHANNELS ALL BACK. ON THE ODD OCCASION CHANNELS NOT BACK AND WOULD NOT UPDATE WENT INTO 1570 AND RESET AND MANDE SURE EMU WAS ON AND ONCE AGAIN IT UPDATED AND THEN CHANNELS BACK...
BUT
TODAY WE LOST CHANNELS....I WENT THROUGH USUAL FAULT FINDING BUT I CANT SORT IT OUT. I HAVE RESET BOX AND SCANNED ALL CHANNELS....FOUND ALL THE CHANNELS AND WHEN I EXIT I CAN GET THE USUAL FREE CHANNELS BUT NOTHING ELSE....WHEN I GO ONTO A CHANNEL I USED TO HAVE IT JUST SAYS UPDATING AND THEN UPDATES....FLICKS TO SCREEN ...THEN NOTHING....STARTS TO UPDATE AGAIN AND THEN IT GOES ON AND ON....
SO IDO HAVE MY NORMAL CHANNELS.....BUT HAVE LOST EVERYTHING ELSE....
PLEASE HELP......BUT BE WARNED.....I REALLY AM NOT TECHNICAL IN ANY SENSE WHATSOEVER......
I DO HAVE LAPTOP....I DO HAVE THE LEAD THAT GOES FROM LAPTOP TO BOX BUT FROM THERE I AM LOST.....
CAN ANYONE HELP .......
PPPPPPPPPPPPPPPPLLLLLLLLLLLEASE.....MY CHILDREN ARE KILLING ME WITH WANTING NICKOLODEAN JUNIOR 2 CHANNEL.....
THANKS IN ADVANCE
GARY