(1.)For some strange reason I can't connect to the Internet using Explorer I keep getting this error message: Explorer was not able to open this internet site. I'm using firefox right now. (2.) My outlook express have disapreared off of my desktop I cant find it. (3.) I cant even get into my user's account or my system restore when I click on one of these nothing happens I've tride about 100,000,000 things but nothing works someone told me I need to reformat and start all over. My OS is XP pro SP2 below is acopy of my hijackthis log. Logfile of HijackThis v1.99.1 Scan saved at 12:01:37 PM, on 4/10/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\drivers\CDAC11BA.EXE C:\PROGRA~1\VCOM\Fix-It\mxtask.exe C:\WINDOWS\SYSTEM32\GEARSEC.EXE C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\WinZip\WZQKPICK.EXE C:\PROGRA~1\VCOM\Fix-It\mxtask.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\Restore\rstrui.exe C:\Documents and Settings\Kyle\Desktop\hijack\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:9095 R3 - Default URLSearchHook is missing F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe O2 - BHO: (no name) - {60D3AAEB-AA39-4AE0-B2F9-E4AF0613A2A3} - C:\PROGRA~1\Cosmi\SPYWAR~1\pop\ABG_PL~1.DLL O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Transaction Management - https://tmm8.care.usbank.com/Tmm/Tmm.cab O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/common/cab/DjVuControlLite_EN.cab O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab O16 - DPF: {42D16401-BA4E-4034-BEC7-17585C756622} (SightSpeedInstallerImpl Class) - https://directory.sightspeed.com/current/files/automated_setup.exe O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.com/Downloads/WebCamPlayerOCX.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136126791000 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {F98517F2-7B3B-11D3-91EB-00A0CC24BD40} (upgrade Class) - http://12.160.187.70/pktc/hm/down.cab O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\System32\drivers\CDAC11BA.EXE O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Fix-It Task Manager - Avanquest Publishing USA, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\SYSTEM32\GEARSEC.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - E:\ATITVT~1\RemCtrl\x10nets.exe (file missing)
Ok, I'm sorry for the long wait You should disable the antivirus function in Fix-It software because running two antiviruses isn't recommended. Move hijackthis into its own folder C:\HJT Run HijackThis and fix these entries (if found): (Do a system scan only, check entries, close all other windows, press Fix checked) R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R3 - Default URLSearchHook is missing O16 - DPF: {42D16401-BA4E-4034-BEC7-17585C756622} (SightSpeedInstallerImpl Class) - https://directory.sightspeed.com/current/files/automated_setup.exe Are you logged in with and administrative account? Problem 1 -> Check from your Norton firewalls settings that you have allowed Internet Explorer to access the internet. Problem 2 -> You have propably deleted your shortcut. Create a new one: ->Go to My Computer ->C:\Program Files\Outlook Express ->Click msimn.exe file with your right mouse button ->Choose "Create a shortcut" ->A shortcut will appear ->Drag the shortcut with your mouse and drop it to your desktop Problem 3 -> To where you can't get access, some folders?
1st of all thanks for taking time out to help !!! (1) I created a short cut for outlook express when I try to open it will open but when I click on the new New Mails so I can read I get an error message: 1.One or more parts of this message could not be displayed and then I press OK and the next error message reads 2. There was an error opening this message ther is not enough memory. 2. When I try to open explorer I just keep getting a blank page it does not matter what site I type in. 3.User accounts I can not get into any of the users accounts or administritive on my computer everytime I try nothing happens I never did set up an administrator account.(The only user account that is set up on this system is mines)But I have access to the folders 4. I did delete on of my anti virus software 5. Even when I click on my restore system nothing happens. 6. Something or someone got me GOOD!!! Logfile of HijackThis v1.99.1 Scan saved at 6:01:01 PM, on 4/11/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\drivers\CDAC11BA.EXE C:\PROGRA~1\VCOM\Fix-It\mxtask.exe C:\WINDOWS\SYSTEM32\GEARSEC.EXE C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\WinZip\WZQKPICK.EXE C:\PROGRA~1\VCOM\Fix-It\mxtask.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Outlook Express\msimn.exe C:\Documents and Settings\Kyle\Desktop\hijack\HijackThis.exe R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:9095 F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe O2 - BHO: (no name) - {60D3AAEB-AA39-4AE0-B2F9-E4AF0613A2A3} - C:\PROGRA~1\Cosmi\SPYWAR~1\pop\ABG_PL~1.DLL O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Transaction Management - https://tmm8.care.usbank.com/Tmm/Tmm.cab O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/common/cab/DjVuControlLite_EN.cab O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/dev/packages/GSManager.cab O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.com/Downloads/WebCamPlayerOCX.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136126791000 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {F98517F2-7B3B-11D3-91EB-00A0CC24BD40} (upgrade Class) - http://12.160.187.70/pktc/hm/down.cab O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\System32\drivers\CDAC11BA.EXE O23 - Service: Fix-It Task Manager - Avanquest Publishing USA, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\SYSTEM32\GEARSEC.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - E:\ATITVT~1\RemCtrl\x10nets.exe (file missing)
Now you don't have a firewall or an antivirus on your computer. Donwload and install one firewall and one antivirus. These are good (free) firewalls: ZoneAlarm --> http://www.zonelabs.com Kerio--> http://www.sunbelt-software.com/Kerio.cfm Outpost-> http://www.agnitum.com These are good (free) antiviruses: AVG Antivirus --> http://www.grisoft.com Avast --> http://www.avast.com 1. Have you tried opening a new message? Do you have a massive amount of messages? Try deleting some of your old messages. 2. Have you tried changing the Internet Explorers settings to default? 3. Does your account have the rights of "user" or "administrator" ? 4. I ment that you should have disabled the antivirus properties in Fix-It software. I'm not sure that how good antivirus program it is. 5. Same thing than in the number 3, is your account "user" account or "administrator" account?
1. I have tried to open a new message and I do don have a lot of messages Still I keep getting the error messages. 2. Yes I put my internet explorer setting back to default and still nothing. 3. I did disable that anti virus software still same problems. 4. My account is a user account I never set up an administrator account; let me explain when I reboot my computer it goes straight to my desk top it does not give me the chance to click on a user account and then when I click: Start-Log off- Switch User I see my user account saying logged in so when I click on my user account it takes me back to my desk top. Also when I click start-Control Panel-Users Accounts nothing happens I can't change users, add users or do anything. Also when I click-Start-All Programs-Accessories-System Tools-System Restore nothing happens.
Ok, I ment that running two antiviruses can cause problems, now you don't have an antivirus at all. Install an antivirus and firewall. Try to create a new (administrator) account from the safemode. (Restart your computer into safemode by pressing F8 button when computer is restarting) And you could also clean your registry with CCleaner and see if that helps -> http://www.filehippo.com/download_ccleaner/
1. I only have 1 antivirus & fire wall installed. 2. Even going into safe mode I can't create an administrative account 3. I also cleaned with CCleaner and still same problems
OK, you should try to perfrom a repair installation of windows xp. Instructions -> http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
