Alright, so my problem is fairly simple I just can't figure out the answer. I was told to use hijackthis but it is kind of spanglish to me and a bit overwhelming. My problem is such: I cannot access any sites regarding windows updates. This includes automatic updates, the catalog, etc... Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:48:05 AM, on 10/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16876) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\WINDOWS\System32\wltrysvc.exe C:\WINDOWS\System32\bcmwltry.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\Explorer.EXE C:\WINDOWS\Logi_MwX.Exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\wltray.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\ATI Multimedia\main\ATIDtct.EXE C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\System32\TUProgSt.exe C:\PROGRA~1\AVG\AVG8\avgemc.exe C:\Program Files\AVG\AVG8\avgcsrvx.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\TuneUp Utilities 2009\RegistryCleaner.exe C:\Program Files\Java\jre6\bin\jucheck.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\WINDOWS\system32\msiexec.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\trey\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pandora.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file) R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [Broadcom Wireless Manager] C:\WINDOWS\system32\wltray.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Codec\divxdec.ax] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Codec\divxdec.ax",DllRegisterServer O4 - HKCU\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\trey\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing) O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing) O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab O16 - DPF: {4E218431-2F07-40BD-A9D3-035324C1F13F} (DyynoX Class) - http://webserver.dyyno.com/tng/dyyno-client/DyynoCAB.CAB O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{7C74B54D-0C64-4F6E-89B8-303539D054F9}: NameServer = 85.255.112.75,85.255.112.95 O17 - HKLM\System\CCS\Services\Tcpip\..\{C5405941-C9E4-4260-ABE6-9E32BFF11CE7}: NameServer = 208.67.222.222,208.67.220.220 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.75,85.255.112.95 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.75,85.255.112.95 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Lavasoft Ad-Aware Service - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe (file missing) O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
I don't see anything out of the ordinary. Does your website get re-directed or does it hangup on the page?
It's not being redirected, it says on occasions that it has located the site, and then it doesn't ever go through, just says webpage is unavailable when I go to any Microsoft sites. Also, I do not have Symantec on my computer, yet I cannot remove the files. I have tried going into internet options and where it said "damaged" I repaired everything, also went into cmd prompt to reset automatic updates, but that did not work either. Lastly I tried to see if the site was blocked under internet explorer options and everything seemed perfectly fine. I'm baffled. Any other ideas?
I found it! It's a BHO malware. I missed it the first time. O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll Remove or rename avgssie.dll and remove it from the registry. Follow the link it explains in detail what to do. http://www.pcsympathy.com/2008/03/08/how-to-remove-any-bho-from-your-computer/ upgrade to IE8 when you get a chance.
Hello, I think your system is having registry problems.You should try out with a registry cleaner.If it doesn't work,that means your system has been affected by malware because some viruses can work alongside malware to make detection and removal extremely difficult. You can quarantine that in safe mode.
