hi, I currently use Nero 6 Ultra and up until yesterday had all the update including Nero express 3. I am currently transfering my video movies onto dvd to save them. All has been working perfect i copy them onto my computer using windows movie maker and then edit and transcode them in Nero. About a 10 days ago nero started to play up. a movie has been taking about 90 minutes to transcode and then burn. however as I said about 10 day ago the process would start and when it reaches just over the halfway mark the computer just shuts down as if it had been turned off. I have tried everything to check for problems Turned off software etc to see if there were any conflicts. And after 2 complete reinstallations have found it works fine if I don't update express 2 to express 3. the only new updates/programs that have been added when this started were windows updates and my security programs. I have done a system restore but it still happens with express 3. has anyone got any ideas. i have a i am running a AMD dual core 64 4600 processor with 2 gig of ram. and trend micro internet security.
A PC that shuts down, especially during encoding (which is cpu intensive) is a sign of the CPU overheating. Have you opened the box recently and checked for dust?
yes i just did everything looks ok the thing is it will encode and burn with express 2. the moment i upgrade to express 3 it reverts back to shut down halveway through
Standard troubleshooting procedures apply. Find a temp monitor and observe it while you recreate the problem. If you can't dinf anything specific to your system, something like Everest Home may work. Check the Task Manager for cpu utilization, and, look in the event viewer for possible related messages.
hi thanks i have encoded and burnt 2 dvds today using nero and nero express 2. after your reply to check things out i updated to nero express 3 and downloaded everest home. then started to encode another movie. once again it shut down, no large temp spikes or anything abnormal. have checked the event log not much there either. a few error messages which i believe were logged after the restart and they had to do with nero. all were the same except the last part of the address which were the different parts of nero (ie nero express, nero media home etc. rror 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Gatherer 3013 N/A Error 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Error 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Error 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Error 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Error 18/02/2009 10:57:19 PM Windows Search Service Gatherer 3013 N/A Information 18/02/2009 10:56:29 PM gusvc None 0 N/A Information 18/02/2009 10:55:58 PM gupdate1c98d0bebc17290 None 0 N/A Information 18/02/2009 10:55:43 PM Windows Search Service Search service 1003 N/A Information 18/02/2009 10:55:39 PM ESENT Logging/Recovery 302 N/A Information 18/02/2009 10:55:38 PM ESENT Logging/Recovery 301 N/A Information 18/02/2009 10:55:36 PM ESENT Logging/Recovery 300 N/A Information 18/02/2009 10:55:35 PM SecurityCenter None 1800 N/A Information 18/02/2009 10:55:34 PM ESENT General 102 N/A Information 18/02/2009 10:55:34 PM ESENT General 100 N/A Warning 18/02/2009 10:55:34 PM MSSQL$MICROSOFTBCM (8) 19011 N/A Information 18/02/2009 10:55:29 PM gusvc None 0 N/A Information 18/02/2009 10:55:28 PM gupdate1c98d0bebc17290 None Event Type: Error Event Source: Windows Search Service Event Category: Gatherer Event ID: 3013 Date: 18/02/2009 Time: 10:57:19 PM User: N/A Computer: xxxxxxx-4C5C7965 Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\NERO\NERO DIGITAL\NERO COVER DESIGNER.LNK> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.[/color] I guess i will have to use express 2 thanks
