Does anyone have any idea how long it takes to get the serial number from Nero? I purchased a serial number for Nero 7 on August 3 and I have not received it as of August 10. I have sent their customer service several emails but have not gotten a response.
wow...that sounds like a really long time to me. When I purchased mine, I believe my serial was emailed to me within a few minutes (may have been a couple of hours, I honestly can't remember, but I know for sure that it was not days). If you have already emailed them and they have not responded, I would definitely call them: "Contact Customer Service: If you need assistance with lost serial numbers, purchase status, rebates, basic non-troubleshooting issues regarding the Nero install process, questions about purchasing, and requesting replacement installer discs. You may e-mail Customer Service at: US-CustomerService@nero.com For additional Customer Service issues, click here. To contact Customer Service by Phone, call (818) 956-7551. Available Monday – Friday, 8:00am – 5:00pm PST" This was taken from Nero's website: http://ww2.nero.com/nero7/enu/Contact.html Good luck, hope they get it sorted out for you.
Do you have a junk email filter on? My serial number came from nero-onlineshop@nero.com which could look like junk mail to some filters.
That is one of the places I sent my email and never receive any response other than the auto-response confirming they got the email. Thanks you for posting their phone number. I will try giving them a call.
