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Nero cannot see my External DVD Drive

Discussion in 'Nero discussion' started by David Mcnae, Dec 8, 2020.

  1. David Mcnae

    David Mcnae Newbie

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    Hi, im new here but have found you after trying to resolve my issue.
    So I have Nero 2017 on my Windows 10 Laptop running the latest version of Windows.
    I have an external DVD drive that Windows see's just fine, however if I try and burn a creation from Nero, I don't get the option to use my DVD drive, I just get the image burner.
    Any ideas any one?
     
  2. wither 1

    wither 1 Regular member

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    Hi David-

    Which app are you using to create your project- Nero Video, Burning Rom, etc.? If not Nero Video, what are you selecting when you open the app?
     
  3. David Mcnae

    David Mcnae Newbie

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    Hi,
    Nero Video, Then create Disc, DVD. Have done it plenty of times in the past on my old laptop.
    When Im at the 'Burn to' stage i just get Image Recorder as an option.
     
  4. wither 1

    wither 1 Regular member

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    I assume you're selecting DVD, DVD-Video.

    Did you have v17 on your old computer and recently install it on your new computer?
    I'm asking because you can only use a serial number on one computer and be able to activate the patents.
     
  5. David Mcnae

    David Mcnae Newbie

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    Yes, but I have transferred the programme a total of 3 times before the last time with no issues. Surely if it was a license issue then the SN wouldn't take at all rather than give me all the features, just not being able to burn?
     
  6. ddp

    ddp Moderator Staff Member

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  7. wither 1

    wither 1 Regular member

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    I'm not sure it's a serial number problem but, if you want to use it on the new computer, then send an e-mail containing your serial number and an explanation to patent.activation@nero.com to get it activated on the new system. It will be deactivated on the old system. Also, note there's a five installation limit before the patents have to be reactivated. Let me know how it goes.
     
  8. David Mcnae

    David Mcnae Newbie

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    Ok great thank you, I shall do this now.,
     
  9. wither 1

    wither 1 Regular member

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    Did you hear back from tech support?
     
  10. David Mcnae

    David Mcnae Newbie

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    From the one you spoke of, they just replied saying its fine, i had also been in touch with the main help, to begin with they couldnt verify i had purchased the item, then yesterday i get an email with the download link... no ref to my actual question at all. So basically no help at all.
     
  11. wither 1

    wither 1 Regular member

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  12. David Mcnae

    David Mcnae Newbie

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  13. David Mcnae

    David Mcnae Newbie

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    Oddly, Nero Burning Rom does see the external drive, its just nero video that doesnt?
     
  14. wither 1

    wither 1 Regular member

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    Thanks for the links. They'll possibly be helpful to someone else. I have all the installation files since v8 but sometimes when using files from someone like me it might say it was installed already.

    Did you try what I suggested?

    Usually, when Nero can't see a drive, it's because the drive is not suitable for the project being burned or the media isn't supported. I don't know the format of your video.
     
  15. David Mcnae

    David Mcnae Newbie

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    I followed the link to turning off the ransomeware protection which is off currently on my laptop so don't think its that.
    The file is just an mp4 which I have burnt numerous times before, all very odd.
     
  16. wither 1

    wither 1 Regular member

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    However, was the Controlled Folder access on or off? If it was on, I'd follow the appropriate instructions.

    Where did the mp4 come from? Would you mind sharing it with me?
     
  17. David Mcnae

    David Mcnae Newbie

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    Hi mate, it was off to start with.
    The mp4 has been captured using Bandicam as ive done before.
    Happy to share with you, will DM a link.
     
  18. wither 1

    wither 1 Regular member

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    Hi Dave-

    Thanks for the video.

    When you open Nero Video, click on Tools, Erase Disc

    Is your drive shown there?
     
  19. David Mcnae

    David Mcnae Newbie

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    Indeed it is! So its just when I get to the actual Burn part it doesnt show?
     
  20. wither 1

    wither 1 Regular member

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    I have to say I'm surprised.

    Couple of things-

    Walk me through what you're doing with the video, starting out in the editing screen, content screen, and menu screen. Also, when you get to the preview screen from the menu screen, can you play your project.

    Secondly, what is your anti-virus program?
     

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