I have been using nero 7 ultra for almost a year without any problems till now, I did an update to latest ver. and now nothing works. So I uninstalled it useing windows uninstaller the Nero uninstaller every clean tool possible tried reinstalling from my original disc I get to the serial number part says number is in valid. How can that be? I own the disc! Also downloaded the demo Is my serial number supposed to unlock the software. and where can I re download the codecs for nero if i ever get it working again?
Uninstall nero, run both of these clean tools: http://ww2.nero.com/nero6/us/Nero_6_CleanTool.html to rid any remnants of nero 6 if you had it installed before. http://www.nero.com/nero7/eng/Nero_7_Clean_Tool.html to remove all traces of nero 7. http://www.filehippo.com/download_nero_7_premium/?845 You can download version 7.0.8.2. from this link which seems to be bug free. Just enter your cdkey to get the full version. Do not install your nero and update.
I have tried all of these several times. the only nero products I have purchased is the nero7 ultra edition, the other one came with an optorite drive 2 years past and have since upgraded computer.i really didn't start having problems till I updated 4 days ago. even the trial software dosen't work tried unlocking with my key, no work. Then the trial software said it's own key was expired ???? I have run all the nero removal tools atleast 5 times and some other cleaners ccleaner etc.
I wish I could help you but maybe someone else can help you on this issue. If worst came to worst, reformat your computer.
Hi 4570, I can list some commands to get rid of Nero remnants. You should be able to install your original version and serial number. It involves editing the registry, so I haven't posted the instructions yet, until you are prepared to use the regedit command. These instructions were provided to me as a way to clean off Nero for a re-install. The Clean tool does not complete its process on my machine. I have tried to use my Nero premium download S/n with earlier recommended version, 7.0.8.2, but my serial number is not accepted. It works fine with the version I paid for though (7.2.3.2b)
Ok hit me with it! what's the worst that could happen? reformat a hard drive, and buy a bunch of new parts! haha thanks for the help
This was the advice I used to clean Nero off my machne. It seems that not all Nero 7 entries have been completely deleted from your system. Please follow the steps below in order to find these Nero 7 entries: 1.) In Windows Explorer open the folder C:\Program Files\ and check if the folder "Nero" is available. If yes, delete the folder "Nero" (with all subfolders) If one or more files or subfolders cannot be deleted, then try to delete each subfolder separately. If files or folders cannot be deteted at all, leave them untouched. Please let us know which files or folders could not be erased, and what kind of error message you get when you try deleting the file. 2.) In Windows Explorer open the folder C:\Program Files\Common Files And check if the folder "Ahead" is available. If yes, delete the folder "Ahead" (with all subfolders) If one or more files or subfolders cannot be deleted, then try to delete each subfolder separately. If files or folders cannot be deteted at all, leave them untouched. Please let us know which files or folders could not be erased, and what kind of error message you get when you try deleting the file. 2A) I also deleted C:\Program Files\Ahead 3.) In Windows Explorer open the folder C:\Documents and Settings\>>user name<<\Local Settings and delete the folder "Temp" Note: The folder "local settings" is a hidden folder which could not be displayed in Windows Explorer, depending on your configuration. In this case please check this setting: In Windows Explorer select > Tools > Folder Options > View > Hidden Files and Folders > Show hidden files and folders Confirm this change with "apply" and "OK". 4.) Verify if there are Nero entries left in the registry. Open the Registry by clicking on "Start" in Windows, clicking on "Run", entering "regedit" in the text field, and confirming with "OK". A) Select the path HKEY_LOCAL_MACHINE\Software\ and check if the entry "Ahead" is available. If yes, delete the entry "Ahead" (with all all subentries) B) Select the path HKEY_LOCAL_MACHINE\Software\ and check if the entry "Nero" is available. If yes, delete the entry "Nero" (with all all subentries) C) Select the path HKEY_CURRENT_USER\Software\ and check if the entry "Ahead" is available. If yes, delete the entry "Ahead" (with all all subentries) D) Select the path HKEY_CURRENT_USER\Software\ and check if the entry "Nero" is available. If yes, delete the entry "Nero" (with all all subentries) 5.) Close all open windows and restart your PC. -Hope this works for you
