new external harddrive, possibly faulty.

so i bought a ST9100822A seagate hard drive from tigerdirect.com
and i cant get the thing formatted, i tried both the online and downloadable version of the disc wizard. i checked computer manager it sees the drive but says it cant read has a capacity of 0MB.

i tried contacting seagate they told me its prob faulty get a new one. i contacted tigerdirect three days ago they havent gotten back to me.

if anyone has any insight on something that could help or if i missed something that would be great.

 

Have you tried to format the drive using disk management??? Right click on my computer, manage, and then disk management..

 

yeah, sorry i should have said that. i went to disk management and it doesnt even list the drive. it lists it in device manager though, but it says it is unreadable and at 0 MB capacity.

 

in that case the drive is most likely to be faulty, get it swapped out

 

you say in your title external hdd is it or isnt it you seem to be talking about a internal if it is external have you installed the driver for the caddie what is your os

 

windows xp, its an internal laptop drive. i just have an enclosure for a 2.5

the driver that windows device manager says the driver is the best version found and says that the drive is working properly. i tried the seagate techy suport site to no avail.

as for swapping it out with a new drive, i still havent heard anything from tiger direct. its coming up on 5 days now! i got an auto responce says they got the message and would responce immediately like an hour after i sent it, but as of yet i still have my thumb in my butt.

and the part that really gets me is this. you know how tiger direct has those rate your product thing. well i rated this the lowest rating and another thing i bought the highest on the same day. they put up the other one but still havent put up this rating yet. thats messed up, dont just put up the reviews of products that are positive.

 

get on the phone to them again then dont just let it slip... exercise your consumer writes man... piss off some call center operaters lol

if youve bought the enclosure and put the drive together yourself id swap out the enclosure aswell as a common reason for extrnal drives not working is that the IDE to USB converter is bust.

 

so the drive is conected to your normal ide cable via an adapter of some sort if so does your bios see the drive and what is it seeing it as I checked the number you gave it shows it as a 100gb drive is that correct have you checked that your mobo can support that size drive

 

@ philraz

its not connected to ide its an "external" drive. also it doesnt matter on the motherboard being able to support the drive as its not conected internally.

windows XP has full support for drives of all sizes (although it can have issues with drives over 137gb but thats easily fixed)

@SirRanRap

the problem here is not one that we can fix, just replace the parts

if you want to find out if the drive works without using the external enclosure you can take the hard drive out of your laptop and put the other one in. if the bios picks it up correctly then the drive is probably ok and the converter is at fault. if it doesnt get picked up properly then it needs replacing.

personally id just get the whole lot swapped out anyway. you paid for it and have the right to a fully functioning piece if kit. you shouldnt have to mess around to get this type of stuff working

 

ide enclosures are also available for laptop drives I just wanted to know wasit connected via ide or usb windows xp has usb jssues if the updates have not been applied

 

i've been just letting it go in the default partition settings. but i tried user specific partitioning and the drive only gave the option of 1 partition at 0 MBs

its USB

i have an external drive at 250G also by seagate that doesnt have any problem so i dont think size is the issue.

they did finally get back to me actually, they said i can exchange it. but if i dont have the original packaging and UPC i have to order a new one and send the old one back in the new package.

*shakes a fist*
back home i always kept the package till i found out the product was fine, but i am in the navy on a FFG in Japan. not much room for anything much less excess packaging.

 

yep FFG 51 the Gary