no reply from model gadget

Hi, Has anyone else had any problems with modelgadget.com? I ordered a ds lite on the 11th November and received an email saying it had been despatched the next day, but still not received it and have no replys from numerous emails. On the website site it said three days delivery! Getting a bit worried now as it is a christmas present for my daughter and as they have already took the money I can't afford to buy again.

 

sorry I now realise I should have put this on the topic already started and not started another. I'm new to this