nothing on laptop after startup

my sons laptop got the "hacked by godzilla" virus so i googled it to see how to get rid of it. thats when the problems started, i switched the laptop on and after startup (the windows scrolling bar) nothing there, just a photo he has as a screen saver. so i started it in safe mode this time all there was was the windows version on the top of the screen and safe mode in both bottom corners, nothing else, no start button,no internet explorer or anything. the laptop was working ok the day before even with the godzilla hack on it.

 

Hi noideame

Can you open task manager (Ctrl-Alt-Del) and click on File, then New Task (Run...). Type in explorer.exe, and then OK. Does your desktop come back?

After that, before we begin the cleanup process, it is important to do a little analysis first. We will analyze your computer with a tool called HijackThis.

Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.

Rename HijackThis(.exe) to scanner(.exe).

Next, run scanner(.exe). A window will pop up.

• Click on the button which says Main Menu, then Do a system scan and save a logfile.
• Please wait for the scan to be completed.
• After the scan has completed, a text window will pop up. Please post the contents of this window here.

This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.

NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.

Best Regards

 

no he never. he is a it wont happen to me young lad.
ps. i also found out that he had no antivirus.. i t was when i tried to download AVG free that i found the laptop wouldn't load .

 

Hey noideame

How about after following my instructions above?

 

i cant open task manager. i get the message box which says task manager has been disabled by your administrator

 

Woah... tough malware.

Try following the instructions here:
http://forums.afterdawn.com/thread_view.cfm/684139#4261714

Tell me how it goes.

Best Regards

 

what do i select when i get to these 2 options
only log scanning events or try to repair infected files

 

hello again did 2 scans its full of malware trojans worms viruses..
dont know what to do next after scans.

 

Did you set the Antivir cd to repair/rename all infections?

Please then reboot your computer into Safe Mode With Command Prompt by doing the following:
• Restart your computer
• After pressing the power button, repeatedly tap the F8 key.
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the option to run Windows in Safe Mode With Command Prompt, then press Enter.
• Choose the administrator's account.

If the Command Prompt loads, type in explorer.exe. Does your desktop come back?

Best Regards

 

when i type in explorer.exe it then goes to my documents but the cursor is froze so i can only move up and down the left hand column.

 

Hey noideame

I will go ahead and ask you to format and reinstall your system. This is the last resort, as the malware has absolutely ravaged your system beyond repair. Or else, you can get it to a local computer shop, as to fix it online would be too much effort as well as having no guarantees.

Hope it works

 

thanks for the help but i dont think he has the installation disc.
ps. when i went to start it i pressed f 10 instead of f8 and got a recovery screen. it was ADVENT system recovery with 3 options. 1. non destructive system recovery. 2. system recovery-no format. 3. system recovery-quick format... would i be able to use any of those.

 

Hey noideame

Yeah, try option number 1.

 

when i did the restore with ADVENT nothing loaded again,but when i went to start in safe mode with command prompt i got all the my documents, desktop, control panel etc. and this time the cursor moves about the page, but again i dont know what to do next.

 

Hey noideame

Yes, follow ddp's advice and backup all your data first.

We can try to fix your problem. Please boot into Safe Mode with Networking and see if you have your desktop there.

If so, please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file.

Rename HijackThis(.exe) to scanner(.exe).

Next, run scanner(.exe). A window will pop up.

• Click on the button which says Main Menu, then Do a system scan and save a logfile.
• Please wait for the scan to be completed.
• After the scan has completed, a text window will pop up. Please post the contents of this window here.

This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved.

NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer.

Best Regards

 

Yes? Any questions?