Okay, I ordered a cd from this store online. The cd was cracked/damaged, so i returned it. I keep e-mailing them and get nothing back. What i was wondering is, who do I take it up with and if anything what can i do about it? maybe some of you might know, where i can go for something like this or how to go about it. thanks a whole lot in advance- bob
Bob - What country are you in and what country is the site registered to ? If both are in the UK they are governed by UK Trading Standards laws. I would suggest emailing the company again with a veiled threat of Trading Standards, this might be enough to get them to at least answer you... Good Luck
Trading Standards in the UK deal with Rogue Traders - have you got an institution like that in the states? Like a government body or authority you can threaten them with?
How did you pay for it? I'm guessing credit card? contest the charges ... let them know you've mailed it back because it was damaged. Did the store have a return policy?
yeah i ordered through credit card and they do have a return policy. i even told them it was damaged and they told me to send it back, now that i sent it, they dont get back to me and are acting i guess like they didnt get it.... and how would i contest the charges? thats the thing i dont know who to take it up with, or who to threaten them with ?
you have to call your credit card company. And anytime you send something back you should get it certified if sent USPS ... that way you get some sort of confirmation. How did you mail it?
well you'll have a problem proving you sent it back. I would still contact your credit card and contest the charges. And maybe if you can leave a bad feedback. where did you order it from?
Well it could work in your favour aswell, contest the charges and say that you never received it in the first place.
Things do get lost, if there was no signee to say that it was received, you never now. I have done that in the UK, except all my initial comms was via the telephone. If no RMA was issued, then there is no record of the the dispute really, and if there is no record of someone signing receivership for it, well go get em'..............LOL
haha, yeah im sure they got a record of it going out. well you'll have a problem proving you sent it back. I would still contact your credit card and contest the charges. yeah its gonna be hard proving i sent it out im sill gonna to see what i can do though, notify them at least. it was just a cd but still it sucks
next time, just for your information, if you use USPS in the States to send out a package/envelope/whatnot, there is a very CLEAR and inexpensive way to send it, it's called "Delivery Confirmation" it's $0.45 in addition to actual postage paid on said parcel~ i have a business online and i send ALL my packages out using USPS Priority Mail, so delivery confirmation is free for me since i print my labels and such at home then just drop off the packages at the post office~ just a very simple and effective way to have PROOF of delivery, you pay for it and fill out the address portion, the post office gives you YOUR copy to keep and it has a tracking number on it; at less than 50 cents, it's very cost effective~ hope that helps you out in the near future~ should an RMA or return arise~
VERY good point baabaa...if you did not have a "signature required" at time of delivery, you could pull this one off rather easily w/ your credit card company~
i recieved my order. but im returing it cause it was damaged. they know i recieved it (not in paper but i told them i recieved it), and am returning it they just arent getting back to me... notifyed them a week or two after i sent it, they said they hadnt got anything...now its been 6 weeks maybe longer, and they just arent returning my e-mails
