PLEASE HELP ME W/THIS PROBLEM -IT WOULD RUN ON SAFR MODE ONLY, AND FREEZES WHILE RUNING EXPLORER -DOES NOT CONNECT TO INTERNET -WHEN PC RESTARTS IT SHOWS THE BLUE SCREEN AND ANNOUNCE THAT THERE IS A PROTECTED MODE ERROR AND PROMPTS ME TO REBOOT THIS HAPPENS MOSTLY AFTER I RUN A VIRUS/SPYWARE CHECK, OR TUNE UP UTILITIES -CHANGED THE AUTOEXEC.BAT & CONFIG.SYS WITH BACK-UPS, STILL NOTHING. I AM ICLUDING BELOW A HIJACK HIS LOG, AND SYSTEM INFO. -IN DOS MODE CANNOT CHANGE THE DRIVE TO C:\ OR D:\ I BELIEVE ITS EITHER A VIRUS OR A TROJAN LIFTED OFF KAZZA. I RUN NORTON CORP EDITION, TRENDMICRO HOUSECALL, SPYBOT S&D, TROJAN HUNTER 4, TUNE-UP UTILITIES, STILL COULD NOT FIND THE PROBLEM. IN THE BEGGINING IT LOOKED LIKE A DENIAL OF SERVICE PROBLEM, AND I REINSTALLED MS PATCH MS-109 (314757USAM.EXE)- A COUPLE DAYS LATER IT BECAME USELESS. HOW CAN I FORMAT THE HD? PLEASE HELP! IF U KNOW SOMETHING PLEASE POSTED IT HERE, OR BETTER SEND ME AN EMAIL MARTZIC@YAHOO.COM THANKS A LOT! Logfile of HijackThis v1.98.2 Scan saved at 6:16:08 PM, on 7/15/2005 Platform: Windows ME (Win9x 4.90.3000) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) COMPAQ PRESARIO 5900Z AMD ATHLON 800MHZ 377 MB RAM Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\SPOOL32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\RIPPING\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?s=consumer&LC=0409&c=1c00 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = MIE R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R3 - Default URLSearchHook is missing O2 - BHO: jimmyhelp.CBrowserHelper - {059F5654-62A8-4435-8C2D-B19708BCDD82} - (no file) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [EM_EXEC] C:\MOUSE\SYSTEM\EM_EXEC.EXE O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~2\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 4.2\THGUARD.EXE" O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe O4 - HKLM\..\RunOnce: [Registering upnp.dll..] c:\windows\SYSTEM\regsvr32 /s upnp.dll O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: Resume Windows Update Installation.lnk = C:\WINDOWS\Windows Update Setup Files\ie6setup.exe O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O8 - Extra context menu item: Back &Links - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gbacklinks.htm O8 - Extra context menu item: Open In &New Window - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuofinw.htm O8 - Extra context menu item: Search with &Google - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gsearch.htm O8 - Extra context menu item: Translate Site with Google - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gtranslate.htm O8 - Extra context menu item: Zoom &In - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomin.htm O8 - Extra context menu item: Zoom &Out - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomout.htm O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O16 - DPF: {A97608DD-6999-11D5-9C8C-0010A4F2D6BF} (QCOMCont Class) - http://www.quicken.com/qw2001/qcominst.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab COMPAQ PRESARIO 5900Z AMD ATHLON 800MHZ 377 MB RAM OS Name Microsoft Windows Version 4.90.3000 Build 3000 OS Manu Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\SPOOL32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\RIPPING\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?s=consumer&LC=0409&c=1c00 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = MIE R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R3 - Default URLSearchHook is missing O2 - BHO: jimmyhelp.CBrowserHelper - {059F5654-62A8-4435-8C2D-B19708BCDD82} - (no file) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [EM_EXEC] C:\MOUSE\SYSTEM\EM_EXEC.EXE O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~2\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 4.2\THGUARD.EXE" O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe O4 - HKLM\..\RunOnce: [Registering upnp.dll..] c:\windows\SYSTEM\regsvr32 /s upnp.dll O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: Resume Windows Update Installation.lnk = C:\WINDOWS\Windows Update Setup Files\ie6setup.exe O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O8 - Extra context menu item: Back &Links - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gbacklinks.htm O8 - Extra context menu item: Open In &New Window - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuofinw.htm O8 - Extra context menu item: Search with &Google - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gsearch.htm O8 - Extra context menu item: Translate Site with Google - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\gtranslate.htm O8 - Extra context menu item: Zoom &In - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomin.htm O8 - Extra context menu item: Zoom &Out - C:\WINDOWS\Application Data\TuneUp Software\TuneUp Utilities\Web\tuzoomout.htm O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=1c00&lc=0409 (file missing) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=1c00&lc=0409 (file missing) O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL O16 - DPF: {A97608DD-6999-11D5-9C8C-0010A4F2D6BF} (QCOMCont Class) - http://www.quicken.com/qw2001/qcominst.cab O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab COMPAQ PRESARIO 5900Z AMD ATHLON 800MHZ 377 MB RAM OS Name Microsoft Windows Version 4.90.3000 Build 3000 OS Manu
