Please help me with this hijackthis log...

Hello,

When I got home from school this afternoon, something weird is happening to my computer. I'm using Firefox 2.0.0.16 as my browser and I'm running Window XP SP2. For example, when I am doing a search in the google toolbar(or even google homepage), like afterdawn, it will show a list of links that are related so that I could find the appropriate one to click on it. Sounds normal... but when I tried to click the Afterdawn link (that's hyperlinked) it will direct me to other sites. It's not a pop-ad because usually you can just close them manually and continue viewing the site. But this one won't direct you to the desired site, it just stays there. So in order to go to the website I wanted, I either have to type it manually in the address bar, or copy and paste in the address bar. And I also think because of this thing is happening to my computer, it's affecting the ability to view some pages (sometimes it will say some sort of error, or something, but my other computer works fine).

Please help me, I've scaned my computer using Spybot and Lavasoft Firewall(and removed the bad stuff), and now I'm going to scan using Avast. Here is my Hijackthis log file:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:12:43 AM, on 9/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Media Center Diagnostic Kit\Tests\Bin\ehMonitor.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\CameraFixer.exe
C:\WINDOWS\tsnpstd3.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\FlashGet\FlashGet.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.BIN
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.9.24.dll
O2 - BHO: (no name) - {491AF6C5-21F2-46E1-C653-3DF529127D7B} - C:\WINDOWS\wcidBHO.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {85CF4327-68DE-1974-B32E-766E84A9706C} - C:\WINDOWS\wcidBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Personal Firewall] C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe /waitservice
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\CyberLink\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [CameraFixer] C:\WINDOWS\CameraFixer.exe
O4 - HKLM\..\Run: [tsnpstd3] C:\WINDOWS\tsnpstd3.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [Flashget] C:\Program Files\FlashGet\FlashGet.exe /min
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\RunOnce: [SpybotDeletingA4482] command /c del "C:\WINDOWS\system32\a.exe_tobedeleted"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2629] cmd /c del "C:\WINDOWS\system32\a.exe_tobedeleted"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingB7808] command /c del "C:\WINDOWS\system32\a.exe_tobedeleted"
O4 - HKCU\..\RunOnce: [SpybotDeletingD522] cmd /c del "C:\WINDOWS\system32\a.exe_tobedeleted"
O4 - Startup: OpenOffice.org 2.1.lnk = C:\Program Files\OpenOffice.org 2.1\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Norton Confidence Online - {144FDEB7-A23D-4D39-A00E-AA44195535B6} - C:\WINDOWS\wcidButton.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: BitComet Search - {461CC20B-FB6E-4f16-8FE8-C29359DB100E} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.9.24.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {CCC46940-DED0-476C-A27E-115B10DAE0B4} - http://td.nortonconfidenceonline.com/plug-in/WSAS.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Lavasoft\PERSON~1\wl_hook.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\516\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\516\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Personal Firewall Service (LavasoftFirewall) - Agnitum Ltd. - C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

--
End of file - 11112 bytes


Thank you very much for your time,

Hakuron

 

Hi hakuron,

In your HJT Log, the following line shows a Worm that Spybot attempted to delete, but was unable to. It just keeps re-installing itself each time it is deleted.

O4 - HKLM\..\RunOnce: [SpybotDeletingA4482] command /c del "C:\WINDOWS\system32\a.exe_tobedeleted"

Please do the following:


1. Download Combo fix from one of these locations.
* IMPORTANT !!! Place combofix.exe on your Desktop

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

2. Click start > run and Copy and Paste this in exactly, using the picture below for reference, then click OK.

3. Combo will begin to run DO NOTHING while this is happening.
• It will kill a few processes and disconnect you from the internet.
• If by chance it stops prematurely you can re-establish your internet connection by restarting your computer.
• This needs to be done so the program can work most efficiently for you.
Do not attempt to use the internet or anything else while it's doing its job for you.

If when it's completed you can not get on the internet, just reboot the computer

Post the log from comboFix for me located in
c:\comboFix.txt


2OG

 

Hello 2oldGeek,

Thanks for your time in helping me. I just got a question, when I copy and paste the "%userprofile%\desktop\combofix.exe" /killall , and run it, it ran for a second and 3 windows popped up saying 'windows cannot open this file : nircmd.com and it's asking me if it should search on the web or find an appropriate program manually to open it. what should i do?

thanks in advance

 

I said nothing.

 

@hakuron,


Do not run ComboFix in the Normal Mode!!! Thanks, cdavfrew, but that is not the problem.

ComboFix was to run in the Safe Mode where most of the Services are disabled.
The Boot.ini file has evidently been changed by the Trojan to include nircmd.com, a bad site, that was unable to load with the Services disabled.
If ComboFix is allowed to run in the Normal Mode and it happens to be able to delete the reference to nircmd.com the Boot.ini would be looking for it when the computer is started in the Normal Mode and not finding it, you wouldn’t be able to boot.

We may have to use the Recovery Consol to repair Boot.ini. or not.

First let’s see if that is really the problem.

Set Your Computer to Show All Files
• Click Start.
• Click My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading, select Show hidden files and folders.
• Uncheck Hide protected operating system files (recommended).
• Click Yes to confirm.
• Uncheck the Hide file extensions for known file types.
• Click OK


Now, using windows explorer, navigate to C:\ and locate the file Boot.ini

Right click and Copy this file

Paste boot.ini to your desktop and Rename it to Boot.txt

Open boot.txt in Notepad and post it to your reply


2OG

 

@ 2oldGeek

So you're saying that I should be running the combofix in safe mode instead of normal mode. well i got that nircmd.com because i ran it in normal mode, should i try it on safe mode before i try the boot.ini ? thank you for following up on me much appreciated

hakuron

 

NO, NO you have already ran ComboFix in the safe mode. That’s what my first instructions did.
Just do the instructions in my last post and we will, maybe, see what the problem is..

Make me a copy of Boot.ini

2OG

 

@2oldGeek

Ok, here's my boot.ini

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect


By running the normal mode for combofix, i meant i didn't repeatedly press the F8 key after you press the power button(that's safe mode from what i understood), i just ran it normally.

Thanks in advance,

hakuron

 

@ hakuron,


Well… (scratching my head)

The Boot.ini file is OK.

When you attempted to run ComboFix the first time using the run line with /killall, that was the Safe Mode.

Let’s run it again in the Normal Mode by double clicking the ComboFix icon.. BUT this time make sure your Avast AV scanner is disabled…… very important.

I’m not sure about the McAfee that you have installed but if you know how to disable it, please do. There may be a tray icon for it..

Run ComboFix from the desktop icon and post the Log. We’ll go from there..

Tnx

 

@2oldGeek

Do I also have to disable the lavasoft firewall as well? and also the internet connection? about the Mcafee, i tried to uninstalled it about a year ago, but for some reason it won't let me uninstalled everything, so the tray icon and some other 2 mcafee programs are still here.

thank you
hakuron

 

@ hakuron,

No need to shut down the internet.
As for lavasoft, if it’s a AV or malware scanner, besides a firewall, then I would shut it off. It don’t hurt and you can turn them back on after the scan.

McAfee makes its stuff very hard to get rid of. I guess once they got you, they want to keep you… lol
Here’s how to delete it:

Step # 1: Remove Hijackthis Entries
• Run HijackThis
• Click on the Scan button
Put a check beside all of the items listed below (if present):


O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.


Step # 2: Delete the services

Please open Notepad. Ensure that word wrap is turned off. Click on Format and make sure that there is not a tick next to Word Wrap. If there's one, click on Word Wrap to remove it. Copy and paste the following in the quote box into Notepad:

Click on File > Save As....

In the File Name box, copy and paste in fix.bat
In the Save as type box, select All Files from the drop-down list.

Click Save and save it to your Desktop.

Double click on fix.bat. A Command Prompt window will open and close quickly. That is normal.



Step # 3 Delete the Folder

Use Windows Explorer to navigate to the following (Folder) and delete it.

c:\program files\mcafee.com


Now run ComboFix and post a Log..


2OG

 

@2oldgeek

hmmm.... when i clicked the button, 'fix checked' is there suppose to be a window saying it's completed? because i didn't get that window. and when i created the fix.bat on the notepad, save it on the desktop and run it, it didn't pop out a command window like you said. the icon's color just changed, like sort of invisible. it won't go back in being 'solid' again when i click somewhere else(and i can't click it again). so i was thinking maybe the command window closed too fast that i might of missed it, so i went to the mcafee.com folder and try to delete it. but a window popped up saying 'access denied: make sure it's not protect or the disk is full'. so i guess this is kind of weird huh. and when i tried to run hijackthis again, the 3 mcafee thing is still there?! is the worm/malware affecting this as well? and also sometimes i found a mysterious casino shortcut on my desktop. i guess this is also the worm problem..... sigh.... is this hopeless??

please help

thank you for replying

hakuron

 

@2oldgeek


oh my gooooood!!!!!! the scariest thing just happened to the computer. i was restarting the computer to see if it will fix the problem, and when i finished entering my password, it won't load !!!!!! it's just the same blue loading screen saying 'loading'. so i waited for like 10mins , and it's still there. so i had to force shutting my computer by holding the power button. then i waited for around 30 seconds, i turned it on again, this time a window, i think it's either lavasoft or alcohol (because there's a bracket saying alcohol edition/version) popped up a window saying that some of the window components (c://windows/system32, and it has some side/sub files [like those +/- signs]) have changed and asked me if i should update this, make it shared or block it until restart. so i hit ok to update this and i got the same frozen loading with the frozen pop up window. so i forced it to shut down again, and this time, after the window loading screen(the black one) is finished, it will go into a black screen, but i could still see and move my mouse. so up to this point, this scared the **** out of me. but i turned it on again anyways to see if a different thing will show up this time. luckily i successfully logged on to windows and type this to you.

after this whole nightmare, i tried to run the combofix icon, but the same thing happened again (the can't open nircmd.com file). after that, i tried removing mcafee with your steps, but the same thing that i described above happened.

and i guess i should tell this to you as well and it's been a while. every time i turn on my computer to log on using my password, a pop up window will will appear before the password entering screen. it's usually a sentence of mixed symbols or just a weird letter/word. and the top of the window, (where the blue bar is) will say '..something../window/system32'

i'm sorry this is a huge load of questions. i guess right now i should refrain from restarting my computer again, at least until it's fixed.


thank you so much for your help

hakuron

 

btw, it is the lavasoft firewall that had the 'window component changed message'

thanks for replying

hakuron

 

@hakuron,


Maybe all is not lost. I am at work and will try to sneak a little in as I can..

Hope you can get into windows and do a System Restore back to a point before you went off the deep end.


ComboFix sets a restore point before it runs so just try to go back to that restore point when you ran ComboFix the first time and it should put you back to a more workable condition than you are in right now……

I’ll check back here as I can and we will just have to see what we can do.

 

@2oldgeek

yes, i have system restored my computer. i guess it's for the best. now, i'm thinking maybe i'll need professional help...because i'm such a rookie in these computer stuff... sigh....

thanks

hakuron

 

@hakuron,

I am glad to hear you were able to recover.

Yes, you have some malware and Trojans which are really not that hard to get rid of if done right.

The biggest problem is that dumb McAfee so if we delete it first everything else should be a walk in the park, so to speak.

I must go to work this evening and work all night, then I will have 4 days off. If you want to clean your machine, I will do my best to issue easy and understandable instructions and I promise that we can get it clean.

If you wish to clean it then please post a fresh HijackThis Log and I will issue the first instructions Sunday afternoon after a little shut eye. lol

Let me know….


2OG

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:08:50 PM, on 9/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Media Center Diagnostic Kit\Tests\Bin\ehMonitor.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\CameraFixer.exe
C:\WINDOWS\tsnpstd3.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\FlashGet\FlashGet.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Dell Wireless\PRISMCFG.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.BIN
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\BitComet\BitComet.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\HPZipm12.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.9.24.dll
O2 - BHO: (no name) - {491AF6C5-21F2-46E1-C653-3DF529127D7B} - C:\WINDOWS\wcidBHO.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {85CF4327-68DE-1974-B32E-766E84A9706C} - C:\WINDOWS\wcidBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - Startup: OpenOffice.org 2.1.lnk = C:\Program Files\OpenOffice.org 2.1\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Norton Confidence Online - {144FDEB7-A23D-4D39-A00E-AA44195535B6} - C:\WINDOWS\wcidButton.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: BitComet Search - {461CC20B-FB6E-4f16-8FE8-C29359DB100E} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.9.24.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {CCC46940-DED0-476C-A27E-115B10DAE0B4} - http://td.nortonconfidenceonline.com/plug-in/WSAS.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Lavasoft\PERSON~1\wl_hook.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\516\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\516\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Personal Firewall Service (LavasoftFirewall) - Agnitum Ltd. - C:\Program Files\Lavasoft\Personal Firewall\lpfw.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

--
End of file - 9396 bytes



@2oldgeek


Alrighty !!! haha wow you're the most helpful person ever ^^ thanks for sticking by my side, without you, i don't know what I'll do.

Good luck on your work
hakuron

 

really? and i thought that pop up window that appears right before the password entering screen is the biggest problem...

hakuron

 

@hakuron,

Maybe it won’t be so bad, if we just take it one step at a time.

First let’s stop the McAfee from running and delete ComboFix as it has been corrupted and there is probably a newer version out.

Remember, if you have any problem or don’t understand, stop and ask before going on…

First:
Go to Start > Run > in the box, copy and past services.msc click OK

One at a time, scroll down to each of the following Services and double click it.
In the drop down list choose disabled, click the Stop button (if available)
Click Apply and OK then repeat for the next Service until all are done.

McAfee WSC Integration

McAfee Task Scheduler

McAfee SecurityCenter

Next:
Delete the corrupted ComboFix:

Go to Start > Run > copy and paste combofix /u in the box and click OK

Now Reboot your machine…


Starting the cleaning process:

(1.) Please download ATF Cleaner by Atribune & save it to your desktop.


Double-click ATF-Cleaner.exe to run the program.

• Under Main "Select Files to Delete" choose: Select All.
• Click the Empty Selected button.

• If you use Firefox browser click Firefox at the top and choose: Select All
• Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

• If you use Opera browser click Opera at the top and choose: Select All
• Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

• Click Exit on the Main menu to close the program.




(2.) Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.

• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.

• Be sure that everything is checked, and click Remove Selected. << Do Not Forget This!!

• When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
• Please post contents of that file in your next reply.





(3.) Download Combo fix from one of these locations.
* IMPORTANT !!! Place combofix.exe on your Desktop

http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Before running ComboFix, be sure to turn off Avast and the lavasoft firewall.

Click start > run and Copy and Paste this in exactly, using the picture below for reference, then click OK.

ComboFix will begin to run DO NOTHING while this is happening.
• It will kill a few processes and disconnect you from the internet.
• If by chance it stops prematurely you can re-establish your internet connection by restarting your computer.
• This needs to be done so the program can work most efficiently for you.
Do not attempt to use the internet or anything else while it's doing its job for you.

If when it's completed you can not get on the internet just reboot the computer

Post the log from comboFix for me located in c:\comboFix.txt, MBAM Log and a fresh HijackThis Log.



2OG