Please Read - Nagra 3 - Movies / Sports in York, Leeds, Harrogate areas of the UK

Guys,

Not my work, but all credit to the author and the poster, I am just posting this as a heads up, dont shoot me for it

As you know our customers in Leeds, Harrogate and York have been busy swapping their TV viewing cards over the last few weeks so the time has now arrived today, Tuesday 1 December, to switch off the first set of channels (Sky Sports 1 / Sky Movies Premier +1 and Zee TV) and start the transition over to the new platform. After we've had a chance to review the impact a further set of channels will switch off tomorrow at 2pm (All premiums including Sky Sports and Movies, ESPN channels and all plus 1's).

The impact of this upon Sales is that we expect to see an increase in calls and sales enquiries from this area of those people that have been viewing our TV for free by fraudulent means but have now decided to buy our TV service legitimately.

This group of people won't have received a new card to swap and will therefore be unable to switch back on those channels which are being switched off on the old platform.

There is a high likelihood that these customers will choose to buy on-line, however many will call in or visit one of our stores; they are also unlikely to admit to previously taking our services for free.

Please be aware though that some people may mention that they have lost some of their channels, if this is the case then check to see if they are a TV customer and if they aren't then explain that we don't have them recorded as a customer and that you are able to arrange for them to receive our TV service (some customers may want to up-sell too if they have been frauduleN*ly taking additional channels on top of their M TV service).


What we are doing As part of the smartcard swap pilot for the Leeds region we will be making a number of channel drops to 'switch off' channels on the old platform. This will result in a loss of some channels for any V88g8n Media TV subscriber in the Leeds region who has not successfully swapped their old card for the new one.

What the customer will see
Customers who have not swapped their smartcard after the scheduled channel drops may see one or both of the on screen pop-up messages:

Swap your card now! Your old TV Smart Card will stop working any day now. To keep watching TV, insert your new TV Smart Card now. If you don't have your new TV Smart Card, call us now on 0800 052 0056. This is not a fault with your TV.

Lost some channels? If you don't have a valid subscription you may have lost some channels. To keep enjoying V88g8n TV call us on 0800 408 9305 or go to V88g8n TV - Digital TV - V88g8n Media (we won't ask where you got access to V88g8n TV from.) This message is not a fault.


Expected Errors
Customers may see the following error messages/not allowed on all channels on their TV:

-1202, 1203, 1204

The customer will see a blank screen - this is on ALL box types

Once the customer has swapped their card, these should disappear. Please be aware, the card swap process can take up to 20 minutes to complete - please ensure that you take this into account when dealing with the customer.

Please follow the FDT resolution.

When are the channel drops taking place?

-1st Dec - 'Channel Drop 1a' (02:00 am)

We will then assess the impact of the drop on the 1st to see if we can continue with further drops on the 2nd.

-2nd Dec - Channel Drop 1b (14:00)

Which channels are being dropped?
1st Dec : Sky Sports 1 / Sky Movies Premier +1 and Zee TV will be dropped at around 2am.

Then, pending review we will look to continue with the below:

2nd Dec : All premiums including sky sports and movies, espn channels and all plus 1's will be dropped at around 2pm.

 

Just to confirm Stage 2 of the above has now happened

SS1/2/3 and SS Xtra now gone, as have all the Sly Movie Channels, everything else still OK in Leeds Area

 

Most documentaries channels seem to be fine but the asian channels appear to have gone

 

WHERE ALL DOOMED!!!! RUNN!!!!! - just kidding - actually im not, good whilst it lasted! anyone actually in those areas on here? - rather u than me first!!! (sorry hehe )

 

I'm in Harrogate area.....and yes i lost all Sport/Movies and +1 channels.
The really bad thing is i just bought the Straview 5 just 2 days ago..... i guess is a good thing i didn't spent 200 on a HD Combo.
Don't know what to do now....should i wait untill i loose all channels (when is gonna happen that?) or just return the box back to Wizard.

Any ideas?

 

you wont get a refund because the provider changed their encryption, no seller will do that, the amount of folk that got caught short in Ireland when it switched.

With all boxs its buyer beware and its the chance ya take

 

IDE ADVISE ANYONE AFTER BUYING A NEW BOX NOT TO!!! - now all the suppliers are going to kill me!!! haha..

no but seriously-the end is near-so near that its lookin ryt at u

the ppl in leeds etc are gone - where next - enjoy it whilst u can!

might make a pretty freeview box? afterall... they are FTA Box's Originaly

 

on the money

 

South East KENT area is down and out this morning

 

this is seperate to the Nagra issue

 

Could you explain further I dont see anything stated on their site saying any work it to be carried out ?

 

the whole of the UK is down and has been since yesterday, its started with missing chans such as C4, ITV and progessed. If you in the above areas then its Nagra 3 and the outage thats causing the prob, anywhere else its the service is down, they are working on it, check their daily update page

 

can someone help me here, am i right in thinking a crack will not be found for the Eu**v*x because they are not powerfull enough to handle the new Nagra 3 code changes? if this is true surely the V*rg*n boxs will be the same with or with out the new smart cards?

 

nope, not about how powerful a box is, there is no N3 Crack nor looking like it either, same as Ire, when the chans move thats it for the time being,

 

Some of the +1 chans gone also in these areas.

 

I wonder why there is nothing mentioned on their site as to the problem has anyone else found anything ?

 

singh, the whole of the UK was down, all areas, its not the boxs, its the servioe, the VM pages change as things are fixed. I told you to check the Daily Update page, Brum land. London and others still down

Whats happened in the York areas etc, has nothing to do with the service in other areas, those areas are now N3

ickets updated in the last 24 hours:
Ticket Number Description Current Status
1139766 ALL( Derby) - Loss of Broadband Internet, Digital TV Updated
1139880 SW* TW*( London South) - Loss of Broadband Internet, Digital TV Updated
1139917 ALL( Bolton) - Loss of Broadband Internet, Digital TV Updated
1141125 All( Birmingham & Solihull) - Loss of Broadband Internet, Telephone, Digital TV Updated
1141132 BN1( Brighton) - Loss of Broadband Internet, Digital TV Updated
1141158 SG2( Stevenage) - Loss of Broadband Internet, Digital TV Updated

tickets closed in the last 24 hours:
Ticket Number Description Current Status
1137492 See Details( Walton on Thames) - Loss of Broadband Internet Closed
1139302 All( Colchester & Ipswich) - Loss of Broadband Internet, Digital TV Closed
1139897 RM8( Dagenham) - Loss of Broadband Internet, Digital TV Closed
1140230 G72( Glasgow ) - Loss of Broadband Internet Closed
1140308 SO22 & SO23( WINCHESTER) - Loss of Broadband Internet, Digital TV Closed
1140649 BB12( Burnley) - Loss of Broadband Internet Closed
1140721 OL12( Rochdale) - Loss of Broadband Internet Closed
1140830 DD4( Dundee) - Loss of Broadband Internet, Digital TV Closed
1140914 ALL( Teeside/Stockton) - Loss of Broadband Internet, Digital TV Closed
1141005 ME8( GILLINGHAM) - Loss of Broadband Internet, Digital TV Closed
1141147 BN1( Brighton ) - Loss of Broadband Internet, Digital TV Closed

 

MICKAH - Thanks Appreciate your help and your was right

 

Here is a small video and link detailing on what's happening around VM Viewers.

A video about Nagra 3 Smartcards coming to UK. http://www.youtube.com/watch?v=Wn3tfH-WYkM

Link to Smartcard details and FAQs. http://www.virginmedia.com/smartcard.

Still no news from anywhere about decrypting Nagra 3.