Hi, I'm having an issue with my Sony DRU-710A (it has the latest firmware update: BYX5) using Nero Premium V.7.0.0.0. When trying to burn the drive isnt acknowleging ANY blank dvd. I've tried both new and old DVD-RW's as well as new DVD-R's from both Sony and Verbatim. I've burnt 100's of dvds with no issue whatsoever up until the other day. A few days ago it would acknowledge the dvd, but right at the end (I think it was around writing the lead-out) of the burning it would say error...and wouldnt complete the burn, but now it wont even acknowledge the disk at the beginning of the burning process. I have read a few of the other posts that deal with PMA issues and most seem to revolve around faulty media. As I have said though I have tried a lot of different media and none are being aknowledged. I have also checked my DMA settings and both the primary and secondary IDE's are enabled. Could this problem be associated with downloading the recent Microsoft security updates? I really havent downloaded any other software that I can think of that would interfere with the burning process. The only other thing I can think of is a motherboard chipset issue...which I really hope isnt the problem as it looks quite complicated to download new drivers etc. Below is the error log: Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 2/11/2004 1:54:32 PM NT-SPTI used Nero Version: 7.0.0.0 (Nero Express) Recorder: <SONY DVD RW DRU-710A> Version: BYX5 - HA 1 TA 0 - 7.0.0.0 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? CD-ROM: <SONY DVD RW DRU-710A >Version: BYX5 - HA 1 TA 0 - 7.0.0.0 Adapter driver: <IDE> HA 1 === Scsi-Device-Map === DiskPeripheral : ST340016A atapi Port 0 ID 0 DMA: On DiskPeripheral : WDC WD800JB-00CRA1 atapi Port 0 ID 1 DMA: On CdRomPeripheral : SONY DVD RW DRU-710A atapi Port 1 ID 0 DMA: On CdRomPeripheral : LITE-ON LTR-48246S atapi Port 1 ID 1 DMA: On === CDRom-Device-Map === SONY DVD RW DRU-710A E: CDRom0 LITE-ON LTR-48246S F: CDRom1 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 74448896 (0) Byte ShowDrvBufStat : 0 BUFE : 0 Physical memory : 511MB (523764kB) Free physical memory: 153MB (157604kB) Memory in use : 69 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Enabled (1) 10.8.2006 UDF/ISO compilation 11:35:53 PM #1 Phase 112 File dlgbrnst.cpp, Line 1724 DVD-Video files reallocation started 11:35:54 PM #2 Phase 114 File dlgbrnst.cpp, Line 1724 DVD-Video files reallocation completed (no file modified) 11:35:54 PM #3 Text 0 File Isodoc.cpp, Line 6410 UDF document burn settings ------------------------------------------ Determine maximum speed : FALSE Simulate : FALSE Write : TRUE Finalize CD : TRUE Multisession : FALSE Burning mode : DAO Mode : 1 UDF Mode : UDF/ISO bridge UDF Revision : 1.02 UDF Partition Type : physical ISO Level : 1 (Max. of 11 = 8 + 3 char) Character set : ISO 9660 Joliet :FALSE Allow pathdepth more than 8 directories : FALSE Allow more than 255 characters in path : FALSE Write ISO9660 ;1 file extensions : TRUE 11:35:54 PM #4 Phase 111 File dlgbrnst.cpp, Line 1724 DVD-Video files sorted 11:35:54 PM #5 Text 0 File ThreadedTransfer.cpp, Line 525 ReadBuffer-Pipe got 72704KB of Memory 11:35:54 PM #6 Text 0 File Reader.cpp, Line 124 Reader running 11:35:54 PM #7 ISO9660GEN -11 File Geniso.cpp, Line 3304 First writeable address = 0 (0x00000000) 11:35:54 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3304 First writeable address = 0 (0x00000000) 11:35:54 PM #9 Text 0 File Burncd.cpp, Line 3301 Turn on Disc-At-Once, using DVD media 11:38:59 PM #10 Phase 40 File dlgbrnst.cpp, Line 1724 Aborted by user 11:38:59 PM #11 Text 0 File DlgWaitCD.cpp, Line 289 Write in overburning mode: NO (enabled: CD) 11:38:59 PM #12 Text 0 File DlgWaitCD.cpp, Line 2568 Recorder: SONY DVD RW DRU-710A, Media type: DVD-RW Disc Manufacturer: - Disc Application Code: 0, Disc Physical Code: 0 11:38:59 PM #13 Text 0 File DlgWaitCD.cpp, Line 456 >>> Protocol of DlgWaitCD activities: <<< ========================================= Insert empty disc to write to. (Medium in drive: Unknown. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD+R DL.) Existing drivers: Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
Hi. Nero 7.0.0.0 isn't a very good version. Run the Nero 7 Clean Tool and the Nero Driver Clean Tool and then upgrade to Nero 7.0.8.2. http://ww2.nero.com/nero7/enu/Nero7_CleanTool.html http://ww2.nero.com/nero7/enu/Driver_CleanTool_and_RegistryChecker.html Nero 7.0.8.2: http://www.filehippo.com/download_nero_7_premium/?845 This probably won't solve the problem, but your version of Nero is not a particularly good one. Does the drive playback DVDs at all? Does the drive appear in the My Computer window? Have you tried resetting the burner and IDE Channels as follows: Try resetting the transfer modes for your IDE devices as follows: Right click on My Computer and select Properties. Click the Hardware tab. Click the Device Manager button. Click the "+" beside DVD/CD-ROM Drives. Right click on the name of your DVD burner and select Uninstall. Click OK. Still in Device Manager: Click the "+" beside IDE ATA/ATAPI Controllers. Right click on the Primary Channel and select Uninstall. Click OK. Right click on the Secondary Channel and select Uninstall. Click OK. Restart the system. Here's a guide that may help if you get lost. http://forums.afterdawn.com/thread_view.cfm/260038 It's a little longer approach to doing the same thing as above but has pictures. Have you tried going back to an OS restore point when everything worked? I notice you mentioned only -R and -RW type media. Have you tried any +R media? You might try opening the case and unhooking the cables from the Lite-On CD drive. You could also try changing the IDE cable. If none of the above works, uninstall the burner and install it in another system and see if it works there. If not, the burner is likely a dead duck.
Thanks for the fast reply Laddyboy. I will try those steps and let you know how it goes. The link you mentioned for the newer version of nero...is that a demo version? If so will it limited me for how long I can use it for? The nero 7.0.0.0 I am using now is the full version and I didnt want to unistall this and install a demo version if possible, not sure though if it would make a huge difference.
Its a demo version but if you enter your cdkey, you will have the full version. Do not install your nero discs and then update. It doesn't work properly. Just download from the link provided. And follow the steps laddyboy said first.
Ok I downloaded the version recommended by Laddyboy and when trying to install it it asks for a serial number. I enter in my previous number and it says error. Any ideas where I can get a serial number for this version? By the way I follwed all the other steps listed such as uninstalling the IDE drives and DVD drives with no problems. The DVD drive is listed in my computer and also plays both burnt and non-burnt dvds.
Your serial number from 7.0.0.0 should work for 7.0.8.2. Upgrades within versions are free. Have you tried any +R media? Did you go back in time to a previous WinXP restore point. Can you burn ISOs to -R disks with other software like DVD Decrypter or Imgburn? If you open the My Computer window and insert a blank disk, do you get a small disk icon next to your cursor? Do any other windows or programs open? You might also try a registry cleaner. If you install it in another system and it works, you make need to reformat your hard drive and reinstall the OS to cleanup driver conflicts.
I've managed to get the new version of nero working with the serial so thats atleast one less prob to deal with! Yes, I've tried +R media and its the same result as -R media. I also tried going back to a previous restore point. If you open the My Computer window and insert a blank disk, do you get a small disk icon next to your cursor? Do any other windows or programs open? Yes, the icon does appear for a short moment, however its obvious that its having trouble reading it. I make sure no other programs are open when doing this. When viewed in my computer...it is showing that a dvd is currently in the drive. As I've said it PLAYS both burnt and non-burnt dvds perfectly. Can you burn ISOs to -R disks with other software like DVD Decrypter or Imgburn? I havent tried that....havent really worked too much with ISO's even though I do have decrypter installed. I've also cleaned out the registry and defraged. I am thinking that it has to be some kind of chipset motherboard issue. I did my best to udate that but am unsure if it worked correctly or not
As far as using ISO files, most DVD/CD authoring software allows for creating an ISO image file as the output. The image file is nothing more than the digital 0/1 represenation of the disks contents after burning. It's essentially the map and what a burning program uses to burn the disk. Nero calls them nrg files. If you're using Nero to create content, just choose the image recorder as the output device rather than the DVD burner. The nrg (ISO) image file generated can be burned by many programs. DVD Decrypter and ImgBurn are two free programs many use. http://www.imgburn.com http://www.filehippo.com/download_dvd_decrypter/ If you can burn an ISO with either DVD Decrypter, Imgburn, or another program, it would seem Nero is somehow involved and obviously your burner is OK. One thing I noticed in your log is the absence of any drivers being listed. For example the end of one of my logs shows: This seems peculiar to say the least but may indeed be the problem. OK on to the last stages of troubleshooting. Using Device Manager: Control Panels > System > Hardware tab > Device Manager button Expand DVD/CD-ROM Drives Double click on the Sony burner Click the Driver tab Click the Driver Details... button Note the drivers listed and the source, e.g., Sonic, Microsoft, etc. Is there a PXhelp20.sys driver from Sonic, cdrom.sys driver from Microsoft Also under the Drivers tab, click the Update Drivers button and allow the wizard to search for drivers from Windows update etc. If that doesn't solve the problem, we're on to the following. Shutdown the system. Disconnect/uncable both the Lite-On CD-ROM and the Sony burner and restart the system twice. Shutdown. Recable only the Sony burner. Leave the Lite-On CD-ROM uncabled and thus uninstalled. Restart the system. You should see messages about found new hardware and the device should be identified. See if the burner works now. If not, physically uninstall the burner and reinstall in another system or place in an external enclosure and plug into another system and see if the burner works. If not, the burner has likely given up the ghost although you could try reflashing the burner firmware to make sure. If it does indeed work in another system, I would backup any data you want saved from your system, reformat your HDD, and do a fresh reinstall of the OS and applications.
Success...well kind of I followed your steps precisely and the dvd burner is now atleast acknowleding the discs. I've left the cd-rom drive unconnected. Now...the new problem... I am getting the error 'could not perform end of disc-at-once'. I've read a couple of other threads regarding this problem and I've once again checked the DMA settings which are fine. I kept the burning speed low also. I ran the nero info tool and under ASPI installation is says system ASPI..."ASPI is not installed", but when I 'toggle' to the option of nero ASPI...it reads "ASPI is installed and working properly". Could this be the source of the problem? If so do I need to download another ASPI client? Windows XP 5.1 IA32 WinAspi: - ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/08/2006 2:42:08 PM NT-SPTI used Nero Version: 7.0.8.2 Internal Version: 7, 0, 8, 2 (Nero Express) Recorder: <SONY DVD RW DRU-710A> Version: BYX5 - HA 1 TA 0 - 7.0.8.2 Adapter driver: <IDE> HA 1 Drive buffer : 2048kB Bus Type : default (0) -> ATAPI, detected: ? CD-ROM: <SONY DVD RW DRU-710A >Version: BYX5 - HA 1 TA 0 - 7.0.8.2 Adapter driver: <IDE> HA 1 === Scsi-Device-Map === DiskPeripheral : ST340016A atapi Port 0 ID 0 DMA: On DiskPeripheral : WDC WD800JB-00CRA1 atapi Port 0 ID 1 DMA: On CdRomPeripheral : SONY DVD RW DRU-710A atapi Port 1 ID 0 DMA: On === CDRom-Device-Map === SONY DVD RW DRU-710A E: CDRom0 ======================= AutoRun : 1 Excluded drive IDs: WriteBufferSize: 74448896 (0) Byte BUFE : 0 Physical memory : 511MB (523764kB) Free physical memory: 55MB (56748kB) Memory in use : 89 % Uncached PFiles: 0x0 Use Inquiry : 1 Global Bus Type: default (0) Check supported media : Disabled (0) 12.8.2006 UDF/ISO compilation 5:43:48 PM #1 Phase 112 File dlgbrnst.cpp, Line 1730 DVD-Video files reallocation started 5:43:48 PM #2 Phase 114 File dlgbrnst.cpp, Line 1730 DVD-Video files reallocation completed (no file modified) 5:43:48 PM #3 Text 0 File Isodoc.cpp, Line 6423 UDF document burn settings ------------------------------------------ Determine maximum speed : FALSE Simulate : FALSE Write : TRUE Finalize CD : TRUE Multisession : FALSE Burning mode : DAO Mode : 1 UDF Mode : UDF/ISO bridge UDF Options : automatic UDF Revision : 1.02 UDF Partition Type : physical ISO Level : 1 (Max. of 11 = 8 + 3 char) Character set : ISO 9660 Joliet : FALSE Allow pathdepth more than 8 directories : FALSE Allow more than 255 characters in path : FALSE Write ISO9660 ;1 file extensions : TRUE 5:43:48 PM #4 Phase 111 File dlgbrnst.cpp, Line 1730 DVD-Video files sorted 5:43:48 PM #5 Text 0 File ThreadedTransfer.cpp, Line 531 ReadBuffer-Pipe got 72704KB of Memory 5:43:48 PM #6 Text 0 File Reader.cpp, Line 124 Reader running 5:43:48 PM #7 Text 0 File Writer.cpp, Line 113 Writer E: SONY DVD RW DRU-710A running 5:43:48 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3312 First writeable address = 0 (0x00000000) 5:43:48 PM #9 ISO9660GEN -11 File Geniso.cpp, Line 3312 First writeable address = 0 (0x00000000) 5:43:48 PM #10 Text 0 File Burncd.cpp, Line 3353 Turn on Disc-At-Once, using DVD media 5:44:20 PM #11 Text 0 File DlgWaitCD.cpp, Line 289 Last possible write address on media: 2298495 (510:46.45, 4489MB) Last address to be written: 1468607 (326:21.32, 2868MB) 5:44:20 PM #12 Text 0 File DlgWaitCD.cpp, Line 301 Write in overburning mode: NO (enabled: CD) 5:44:20 PM #13 Text 0 File DlgWaitCD.cpp, Line 2715 Recorder: SONY DVD RW DRU-710A, Media type: DVD-RW Disc Manufacturer: RITEKW - 01 Disc Application Code: 64, Disc Physical Code: 214 5:44:20 PM #14 Text 0 File DlgWaitCD.cpp, Line 473 >>> Protocol of DlgWaitCD activities: <<< ========================================= Insert empty disc to write to. (Medium in drive: Unknown. Medium required by compilation: DVD R/RW, DVD+R DL.) 5:44:20 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 () 2 indices, index0 (150) not provided original disc pos #0 + 1468608 (1468608) = #1468608/326:21.33 relocatable, disc pos for caching/writing not required/ required, no patch infos -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1468608 blocks [E: SONY DVD RW DRU-710A] -------------------------------------------------------------- 5:44:20 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059 Prepare recorder [E: SONY DVD RW DRU-710A] for write in CUE-sheet-DAO DAO infos: ========== MCN: "" TOCType: 0x00; Session Closed, disc fixated Tracks 1 to 1: 1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3007709184, ISRC "" DAO layout: =========== __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________ 0 | lead-in | 0 | 0x41 | 0x00 0 | 1 | 0 | 0x41 | 0x00 0 | 1 | 1 | 0x41 | 0x00 1468608 | lead-out | 1 | 0x41 | 0x00 5:44:20 PM #17 Text 0 File SCSIPassThrough.cpp, Line 39 SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME 5:44:20 PM #18 Text 0 File SCSIPassThrough.cpp, Line 84 SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME 5:44:20 PM #19 Phase 24 File dlgbrnst.cpp, Line 1730 Caching of files started 5:44:20 PM #20 Text 0 File Burncd.cpp, Line 4187 Cache writing successful. 5:44:20 PM #21 Phase 25 File dlgbrnst.cpp, Line 1730 Caching of files completed 5:44:20 PM #22 Phase 36 File dlgbrnst.cpp, Line 1730 Burn process started at 2x (2,770 KB/s) 5:44:20 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2707 Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0 5:44:20 PM #24 Text 0 File DVDR.cpp, Line 2760 Recording mode: Sequential Recording Mode 5:44:20 PM #25 Text 0 File DVDR.cpp, Line 2916 Start write address at LBA 0 DVD high compatibility mode: Yes 5:44:20 PM #26 Text 0 File Cdrdrv.cpp, Line 8661 ---- DVD Structure: Physical Format Information (00h) ---- Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD-RW (3), Part Version: 1.1x (2) Disc Size: 120 mm, Maximum Rate: <not specified> (F h) Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable Linear Density: 0,267 um/bit, Track Density: 0,74 um/track Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Physical Sector Number of Data Area: 0 h End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB) Data in Burst Cutting Area (BCA) does not exist Start sector number of the current Border-Out: 0 h Start sector number of the next Border-In: 0 h Media Specific [16..63]: 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 5:44:38 PM #27 Text 0 File Cdrdrv.cpp, Line 1211 17:44:38.859 - E: SONY DVD RW DRU-710A : Queue again later 6:03:37 PM #28 Text 0 File WriterStatus.cpp, Line 116 <E: SONY DVD RW DRU-710A> start writing Lead-Out at LBA 1468608 (1668C0h), length 0 blocks 6:03:37 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228 all writers idle, stopping conversion 6:03:37 PM #30 Text 0 File DVDR.cpp, Line 3156 EndDAO: Last written address was 1468607 6:03:37 PM #31 Phase 181 File dlgbrnst.cpp, Line 1730 Writing lead-out... 6:03:37 PM #32 Text 0 File DVDR.cpp, Line 3189 Estimated time for 30mm Borders: 0min 00sec 6:04:41 PM #33 SPTI -1135 File SCSIPassThrough.cpp, Line 290 E: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135) Sense Key: 0x03 (KEY_MEDIUM_ERROR) Sense Code: 0x0C Sense Qual: 0x00 CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00 Sense Area: 0x71 00 03 00 00 00 00 0A 00 00 00 00 0C Buffer x03499c00: Len x20 6:04:50 PM #34 CDR -1135 File ThreadedTransferInterface.cpp, Line 1937 Write error E: SONY DVD RW DRU-710A 6:04:50 PM #35 TRANSFER -24 File ThreadedTransferInterface.cpp, Line 1937 Could not perform end of Disc-at-once 6:04:50 PM #36 Text 0 File DVDR.cpp, Line 3156 EndDAO: Last written address was -1 6:04:50 PM #37 CDR -201 File WriterStatus.cpp, Line 167 Invalid write state E: SONY DVD RW DRU-710A 6:04:50 PM #38 TRANSFER -24 File WriterStatus.cpp, Line 167 Could not perform end of Disc-at-once 6:04:50 PM #39 Phase 38 File dlgbrnst.cpp, Line 1730 Burn process failed at 2x (2,770 KB/s) Existing drivers: Registry Keys: HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
Something is chewing up your memory, dont multitask while burning, turn off all unnecessary programs, including spyware. Despite your firmware being up to date your burner doesnt loke your Ritek discs, try Verbatim or Sony (made in japan) You could try for ASPI download from here http://www.afterdawn.com/software/cdr_software/cdr_tools/aspi.cfm
I agree with Gwendolin that the problem is the burner not recognizing the media and then trying to follow a default write strategy. Once again, the absence of any drivers being listed is odd. It may be the firmware is too old to recognize a new media or it may be the burner malfunctioning or something else like a driver conflict. The Ritek RW media you're using is not an old media however. It could also be this particular RW disk is defective. The aspi is likely fine. Nero installs its own aspi layer software, Wnaspi32.dll, which is listed at the beginning of your log. Are you able to burn a -R or +R, not RW, disk now? If not, install the burner in another system. If it works there, you'll need to reformat your HDD and rebuild your system.
