problems with nero 7 ultra edition. can't upgrade, burn dvd etc..

Discussion in 'Nero discussion' started by buliwyf76, Sep 23, 2006.

  1. buliwyf76

    buliwyf76 Member

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    everytime i try to upgrade my nero 7 ultra i get the error

    "CANNOT locate nero productsetup file npsu.dll

    i have reinstalled multiple times to no avail.

    Also when burning a movie, all i have are CD options, it does not see my DVD player.

    Help!
     
    buliwyf76, Sep 23, 2006
    #1
  2. binkie7

    binkie7 Moderator Staff Member

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    Hi buliwyf76
    Try uninstalling Nero completely (write down serial # 1st) run the clean tool, reboot, run a registry cleaner like ccleaner
    then reinstall Nero - just download that latest one from Nero's site.

    See if gets the burner recognized. May help with the update bit in product center next time a new version comes out.

    edit: link for clean tool
     
    Last edited: Sep 23, 2006
    binkie7, Sep 23, 2006
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  3. buliwyf76

    buliwyf76 Member

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    thanks, I will give it a shot
     
    buliwyf76, Sep 23, 2006
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  4. binkie7

    binkie7 Moderator Staff Member

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    Oops need to fix the link for ccleaner :(

    Keep us posted!
     
    binkie7, Sep 23, 2006
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  5. jm3369

    jm3369 Guest

    I am having the same problem..have uninstalled and put a fresh install on a re formatted Windows XP...not luck.


    Don Plumb
     
    jm3369, Sep 26, 2006
    #5
  6. binkie7

    binkie7 Moderator Staff Member

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    Hi jm3369
    Are you having a problem installing Nero from a download or updating your Nero thru product center in Smart Start?
     
    binkie7, Sep 26, 2006
    #6
  7. jm3369

    jm3369 Guest

    I am trying to update through Nero Product Center.

    Don Plumb
     
    jm3369, Sep 26, 2006
    #7
  8. binkie7

    binkie7 Moderator Staff Member

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    binkie7, Sep 27, 2006
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